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Job stress and its effect on employee performance
Job stress and its effect on employee performance
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1. First, in order to prevent a crisis situation, it is very important to know your triggers and arousal patterns. I came to know how to maintain control when someone is triggered and how to reduce arousal patterns. This is course provide me with great knowledge that will help me during a crisis. I also came to know how attitudes, assumptions, and beliefs may influence the worker’s response.
Secondly, it is natural that a variety of feelings a worker can experience, during a crisis situation, but from this course, I learned that how to respond and manage them in a positive manner. It was a useful outcome which provides me with the knowledge of how to maintain our thought, feelings and behaviors while acting or reacting that will keep me and as well as client safe and free from harm and abuse during the crisis.
Thirdly, I also came to know how the knowledge of individual prevention is useful in a crisis through this course. I have gained knowledge regarding individual prevention skills and strategies in order to avoid or prepare for a crisis situation. A helper should stay out of a client’s personal space, timing is very important when intervening, a comfortable, practical clothing, be aware of home visits etc. all
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All these principles will be useful in the crisis. Be aware of hazards during the crisis. A person should be aware of client’s hands because if they have anything in their hands, there is a risk of getting hurt. Be aware of weapons/chemicals that are in easy reach of the clients. A helper should be aware of escape routes if things get out of hands. Always maintains a safe distance when interacting with others. All this knowledge and information will help me in preventing the crisis and be
Being a part of the paraprofessional team requires that I be knowledgeable on how to handle all kinds of difficult scenarios. Case study number one presents a possible situation that a Resident Advisor may have to deal with. There are many steps and processes involved in solving some problems that paraprofessionals will encounter. Case study number one presents an issue between the members of a community government. It is important to recognize though, that there is much more hidden beneath the few problems that seem to have surfaced. These issues may appear as much less on the surface, but beneath each problem, lies much deeper roots. These roots are what must be dealt with in order to do a thorough job of taking care of the issues at hand.
Crisis is an event that is unplanned, unwanted, and dangerous and leads to hard decision making. There are many different types of crisis such as economic crisis, mental health crisis, situational crisis, social crisis, adventitious crisis and many more. Every type of crisis affects people more than we think and know. There is always someone who loses and who gains during a crisis. People who lose are usually the ones who are affected the most such as losing a job, losing a family member or someone close to them, losing their homes and sometimes even their own lives. The people who gain are usually the rich people who prey on the poor and usually gain from making money and the poor’s lives miserable.
Roberts, A. & Yeager, K.R. (2009). The Pocket Guide to Crisis Intervention. New York: Oxford
Having several purposes, it focuses on reducing the overall intensity on a person’s emotions reaction to a crisis. The primary purpose focuses on helping individuals restore their level of functions before the crisis occurs. Functions may or may not improve by acquiring new coping skills and removing unproductive ways of coping, like withdrawal, isolation, and substance abuse. With this unique methods, individuals can properly equip themselves to cope with difficulties in the near future. Upon discussing about the ends of the situation, crisis intervention assisted individuals in their recovery process preventing serious long-term dilemma from developing. Documents have shown positive outcomes such as, declined distress and enhanced problem
Ambiguity can create an abundance of interpretations, therefore creating a situation of being overwhelmed do to degraded focus, (Combe & Carrington, 2015). Uncertainty is the direct opposite, by providing minimal to no interpretation, thus leading to misdirection and disorientation, (Combe & Carrington, 2015). It is at these times that it is imperative for a leader to seek assistance and work with a team, which will provide different perspectives in formulating a solution. Working as a team can influence changes in mental models, thus creating cross understanding by sharing the same perceptions in reaching a consensus, (Combe & Carrington, 2015). According to the authors, Combe & Carrington, (2015) cross understanding can be very beneficial to accurate interpretations of a crisis, but at the same time can also lead to errors in judgement. Based on prior research, there is a concern regarding leaders utilizing case based knowledge and prior experience in addressing a crisis, (Combe & Carrington, 2015). I feel that this is partially true due in part to crisis situations being unpredictable events that cannot be modeled from previous case study’s, therefore establishing a set method of addressing the problem might not be the best approach. I would
As a crisis counselor, understanding the mindset of the client is important part of the healing process. The approach of a crisis worker from an objective point of view, is relevant in the crisis. The emotional fragile state of a client, behavioral and cognitive thoughts, holds regards according to the needs of treatment(James,&Gilliard,2013). In the video segment, “Crisis, trauma, and disaster response,” there were three issues that was identified from the counselor’s behavior The counselor had demonstrated unprofessionalism by not applying the attentive time needed to address the victim in crisis, showing emotions about the incident that occurred with victim and physically touched the client who was in the crisis(Laureate,2010).
The crisis worker will explode Jills perception of the stressful situation that caused her to be in crisis and not able to deal with the stress, her stress originates loss of self-esteem, loss of control and the forced adjustment to a change in her life (Kanel 63).
The ABC Model of Crisis Intervention (Kanel, 2010) and the Seven Task of Assessment (James, 2013) process are examples of two models that are used to conduct client evaluations during a crisis. Both models offer effective support techniques that, in turn, assist clients identify and cope with their crisis situations. Also, both models require participation and cooperation from the client in order to successfully carry out the process in its’ entirety.
Every member of the team must possess three important complementary skills needed to perform his or her job which includes technical and functional, problem solving, and interpersonal skills (Katzenbach & Smith, 1993). It was before the completion of effective training program, Lawanda was assigned a stressful work. So, she did not possess adequate knowledge of necessary technical and functional skills, problem-solving, and interpersonal skills to handle the situation as she was a recent graduate and her training program was not finished at the time when she was assigned that
The communication process is not something that begins when a crisis rears its ugly head rather it is a process that takes place in preparing for a crisis before it happens. While the term crisis represents a blanket term used to describe many situations, each situation is unique, thus presenting different obstacles to overcome. However, with a well-established advanced plan in place an organization places itself in a position to overcome and work around obstacles. The development of a comprehensive crisis management plan is one achieved through effective communication where each member of the crisis management team has an advanced shared understanding of his or her role and responsibility during a time of crisis (du Pr'e, 2005).
These chapters taught me how important it is to reflect back what the client has told you in order to make sure you are understanding everything properly. Using the skills taught in chapter six, I can ensure that I am giving the client the best use of their time, because instead of asking useless questions or just waiting for them to continue talking, I am able to direct the focus of the session to the main problems, with the help of the client.
My key learning from this course are numerous and includes a deeper understanding of the various interprofessional (IP) competencies. In the area of communication, I understand that the ability for any team to work together successfully depends on the free flow and exchange of information. Communication is the hallmark of a successful collaboration as it enhances the ability to share information necessary
Ambiguity can create an abundance of interpretations, therefore creating a situation of being overwhelmed do to degraded focus, (Combe & Carrington, 2015). Uncertainty is the direct opposite by providing minimal to no interpretation thus leading to misdirection and disorientation, (Combe & Carrington, 2015). It is at these times that it is imperative for a leader to seek assistance and work with a team. This will provide different perspectives in formulating a solution. Working as a team can influence changes in mental models thus creating cross understanding by sharing the same perceptions in reaching a consensus, (Combe & Carrington, 2015). According to the authors, Combe & Carrington, (2015) cross understanding can be very beneficial to accurate interpretations, of a crisis, but at the same time can also lead to errors in judgement. Based on prior research there is a concern regarding leaders utilizing case based knowledge and prior experience in addressing a crisis, (Combe & Carrington, 2015). I feel that this is partially true due impart that crisis situations are unpredictable events that cannot be modeled from previous case study’s, therefore establishing a set method of addressing the problem might not be the best approach. I would consider previous
What do you expect to learn from this course that will help you develop in the areas you’ve identified?
Taking the above mentioned guidelines into consideration it is also important that learners need to be provided with coping skills before a crisis occurs. Such skill may include: