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Six Sigma Quizlet
Essay on application of six sigma quality
Six Sigma Quizlet
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Introduction:
This case is about Corona Data Analysis (CDA) which processes claims for health insurance. CDA has about 90 employees out of which 75% work in the operations side of the business which is also the side of the business we were hired to consult upon. We were hired by the quality manager, Gordon Yu, who was hired by the CEO, Julieanna Sugumar. Gordon Yu has asked us to analyze the defects per unit, DPU, defects per million units , DPMO, and K-sigma quality levels. He has given us important access to the processing data and the number of errors that were made in 5 different categories including name, ss#, address, claim code, and claim date fields. This information has been given to us for the past 6 months along with the actual number of claims taken during each month. Gordon Yu has also asked for some tips on reaching Six Sigma since his boss doesn’t believe it is a good idea and is a waste of money.
DPU:
DPU is also known as defects per unit which is calculated very easily by taking the total number of the defects that occurred in a process and dividing it by the total number of possible defects which is basically the amount of records in this case. Therefore to calculate DPU for each month in our case we add all the defects that were made in name, address, ss#, claim code, and claim date then we divided this sum by the total number of records for each month. These calculations are really useful because it gives us an understanding of the rate of defects that we have going on. This leads us to the next point which is DPMO.
DPMO:
DPMO is also known as defects per million opportunities which is calculated by taking the DPU(calculated earlier) and multiplying it by 1,000,000. Calculating DPMO gives us a better unders...
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...olved by having training.
Conclusion:
In conclusion we have decided that CDA is on the right track and is very close to achieving six-sigma. CDA is very capable and as the calculation showed they are at 3.8 defects per million which is very close to the requirement on 3.4 for six sigma. Also we have identified that the biggest cause of the problem has been the claim code field which is an internal cause that could be solved by having the employees retrained in that area and having reminder posters of the claim codes and examples of what each requirement is for being part of the specific code. CDA has a very bright future ahead and should definitely take the six-sigma challenge for the obvious reasons of higher customer satisfaction, competitive advantage, and the ability of lowering costs by not needing people do the same job twice by having to correct the errors.
Finally, the DMEPOS is associated with the rates of reimbursement to supplier items that ensure that patients are provided with items of high quality. It comprises of various payment regulations that govern the supply of the DMEPOS items for the beneficiaries of Medicare. It avails the providers with the mandate for supplier authoriza...
On Friday, December 7, the last monkey was finally put down. After this the decon team arrives. They seal off the building and heat these special crystals that kill everything that is living. Also, the team learns that Milton Frantig, the employee who had fallen ill, had recovered from what seemed to be the flu.
You are hired as an assistant brand manager for a popular consumer product. One day in an emergency meeting, the brand manager informs the group that there is a problem with one of the suppliers and that he has decided to send you over to the manufacturing facilities to investigate the problem. When you arrive at the plant, you learn that a key supplier has become increasingly unreliable in terms of quality and delivery. You ask the plant manager why the plant doesn’t switch suppliers, because it is becoming a major problem for your brand. He informs you that the troubled supplier is his cousin, whose wife has been very ill, and he just can’t switch right now. What course of action should you take and why?
There are many people that benefit from Lean Six Sigma which include mainly customers, suppliers, employees, and also stockholders. Lean Six Sigma is a way for businesses to improve, to reduce waste and to become more successful. In the future, more and more organizations will adopt or practice some of the Lean, Six Sigma, or both in order to stay competitive in today’s market. In some cases, blending both Lean and Six Sigma can be costly and difficult; however the end result can create an organization that focuses on quality, accuracy, and speed to meet the goal which is profitability.
1) Six Sigma should not be viewed as a quality program that is commissioned to reduce defects but as a methodology that helps companies better meet the needs of their business. KM shares this goal.
In addition to costly outliers, both the IPPS and HH PPS share other similar payment adjustments in order to ensure that all eligible beneficiaries have access to the appropriate services. They include adjusting the payment rate for partial episodes, and low-utilization of services. The outlier adjustment is made in order to pay for beneficiaries whose cost of care exceeds the threshold amount for their assigned group, just as for the IPPS 3. Under the HH PPS, the low-utilization adjustment can be made for beneficiaries whose episodes consist of four or fewer visits. When this is the case, workers will be paid based on the services they provide per visit multiplied by the number of visits provided during the episode 3, 4. One additional payment adjustment made under the HH PPS, the partial episode payment adjustment (PEP) can be made for patients who change HHAs or are discharged and readmitted within a 60-day episode. When this happens, a new episode will begin for that patient and they would now required a new plan of care and assessment. The adjustment to the original 60-day episode proportionately reflects the length of time the patient remained under the agency’s care
The company is also faced with a 20% reject rate that is absolutely unacceptable. A lot of the produced boards go to waste, and a lot of resources are compromised. Moreover, it contributes to the manufacturing strain, as the production team must start with at least 20% more than the required output just to give allowances to the defects. CBF, Inc. should implement a more rigid supervising/monitoring program with the manufacturing processes in order to pinpoint and arrest the cause of these defects.
... have gone wrong in the quality control, it should be upgraded to assure the quality of their products. The check sheets, one of the six sigma technique, is to minimize defects, reduce costs, reduce product and process variability, delivery time, while to increase productivity and improve customer satisfaction. However, it does not seem to be working properly at Pizza My Heart.
As per PCAOB standard 12 it is our responsibility to identify internal and external risks to the business and risks that could result in material misstatement. The Newham
The Consumer and Industrial Products, Inc a company where their headquarters is based in the United States , also doing business internationally with facilities in Europe, Asia and South America. They are a manufacturing company what produced well known products to individuals and industries. This company is experiencing a great deal of trouble with their internal Payable Audit System (PAS) and how it would purchase goods; receive goods and pays for them. They are challenged with the redundancy and the lack of productivity to their system. They were finding ways to lower costs and eliminating steps in how these processes are getting accomplished. They decided that they needed to change their system and the way they did things at their business. There are some people, their roles and departments that will be closely involved with the process of this project. Some of these important roles will come from Ted Anderson director of disbursements, Peter Shaw the user project manager and Linda Watkins project director for the Payable Audit System (PAS). In addition, the Steering Group and the IS management department will have some important roles to the project too. Finally, there will be several major problems with the development of the project and how the one person would deal with these issues.
The Six Sigma approach was designed by Motorola in 1986. The primary objective of the concept was to develop a tool for tallying the process defects and, as the result, improving business operations. The foundations of the approach are the customer needs, statistical analysis of data and facts, and timely execution. The method promises numerous benefits such as increasing performance and profitability of an organization, improving product or service quality and employee morale, decreasing costs, the growth of market share, the higher level of satisfying customer needs, etc. (Meredith & Shafer, 2013). The primary advantage
The background of the project is that Flayton Electronics faced an eminent problem when it is discovered that there might be a possible breach in their security and the privileged customer information has been compromised. A bank informed the firm that credit card information of the several customers had been leaked and there have been possible fraudulent transactions taken place. The CEO of the firm, Bret Flayton is faced with the challenge of making a tough decision and deciding what to do next. The firm is exposed to various risks and needs to develop a risk management plan in order to manage and mitigate the potential risks that threaten the firm.
The performance measurement should be built around quality and quantity. I recommend to record production statistics such as number of products and number of defects for each individual or team. The performance of each team should be evaluated by the management. The team which produces the highest quality and quantity will be awarded to encourage a quality focused culture. The team who demonstrates the most significant improvement based on the metrics will also be recognized.
P&G uses the W&DP in giving performance appraisals. The employee and his immediate superior agree on the work and development plan for the next year. The W&DP document is reviewed on a quarterly basis to monitor the employee’s performance. In order to manage compensation and career progression competitively based on performance, P&G uses ratings to assess employees relative to another employee at the same job
The factors, such as global competition, technology improvement and the economic growth force the company to modify its performance measurement system. By only evaluating the performance from accounting information and putting aside the performance process, the manager’s responsibility to increase the value of company cannot be done. Large scale of the business requires the process-oriented measurement, which is suitable for mass customization manufactures, rather than result-oriented.