There is a methodology involved which allows company to systematically enhance processes. Businesses are in business for two reasons which are to satisfy the customer and to make money. Six Sigma basically implies a measure of quality that strives for close flawlessness. Six Sigma is restrained, information driven methodology and system for eliminating defects in any procedure from manufacturing to transactional and from products to service. Six Sigma emphasize that continuous effort to achieve stable and predictable process results of vital importance to business.
You want to make sure everyone within the company is customer-focused and willing to meet the needs of the consumers. The goal is to provide extraordinary customer service...ordinarily! When the customers feel that you have their best interest at heart they will stick with you until the end. It is also important to always be forward thinking and stay creative. You always want to be ahead of the competition and make your company stand out amongst the rest.
The employees are expected to adopt these values and apply them to their day-to-day business activities. The company feels that the acceptance and adherence to these values will enhance the long-term success of serving the customer base, increasing the competitiveness and the pride of the corporation. I feel the purpose of the company’s ethics statement is to set forth standards that restate compliances with laws and regulations. It also covers common sense rules by which employees should be determined to live and work. The company encourages success of these guidelines by requiring employees to become familiar with the contents of the Code.
When a company treats customer, vendors and each other with fairness it can only increase profit to any business. Servant leadership offers to establish vision, standard procedure, cultivating customers, and continuous growth (Coetzer, Bussin, & Geldenhuy, 2017, p.1). The employees are performing at a high level because they are a part of the decision-making process, they are producing a quality product and building relationship with the vendor, customers, and each other. There are some benefits from this style of Servant leadership can be implemented in profit and bottom-line organization. For the success of any company that implements servant leadership, they must first walk the walk they are presenting.
"TQM and Six Sigma provide them with a process that uses fact based analytical tools and methodologies to prevent defects and eliminate unnecessary excess in products, processes, and services. This further reduces cycle times and helps them manage costs, which ultimately allows them to generate a greater value for their customers" (Monnot, 2004). TQM and Six Sigma have also allowed the contribution of all employees from management on down to machine operators. It is team work that is the key to success and TQM promotes this company wide.
This essay will explain what is meant by excellent customer service, outline an excellent customer service structure and give ways in which it can be maintained. It will also state the impotence of customer service to a business or entity. Customer service is used to set the direction for the business. In any organization customers should be first priority. Excellent customer service promotes customer satisfaction, employee motivation and gives the business a competitive edge among other businesses.
These are the basic elements of a TQM approach and this has not changed no matter how many worldly approaches and techniques come along. Six Sigma is addition of TQM, by which it leads process and product quality to that level where all customer requirements are meet. The main thing will be focused after apply six sigma is to increase profits by eliminating defects and bugs from our products that undermine the customers loyalty. Why use Six
So the benefit of business planning is to help the companies to create a realistic goal (mission statement & vision), increase the efficiency of company processes, make the team more cooperative and boring together which will all complete each others in increasing the productivity of the company and find the best solution for any occurred problems and risks
Quality Record and Performance: M2 Construction is well known for maintaining the highest standards in regarding of Quality Performance. In order to achieve a completed project that meets the owner 's quality expectations, we require that all parties to a project must acquire an understanding of those expectations, incorporate them into the contract price, and commit in good faith to carry them out. A LEAN Company is our best description and our business philosophy (creating more value for customers with less resources), which pursues to deliver what the customer wants, when they want it, at maximum value with minimum misuse.Through the application of LEAN, we achieve more fulfillment as it helps to reduce the possibility to constantly be fighting a battle against difficulties. Besides, we promote a Continuous Improvement Culture in our performance. We encourage the development and application of innovations, best practices, Lean tools and techniques.
With a quality management system it helps any company to achieve its goals and objectives by providing consistency and satisfaction in terms of processes, resources, and equipment and collaborates with all actions of the company. With a good quality system in place, it will reduce waste, lower costs, involve employees, raise moral and meet customer expectations. For a quality system to not function correctly will be down to poor leadership from managers by not giving a clear direction, departments not working together or accepting ... ... middle of paper ... ...ment total quality management, tools and techniques are required. The tools being Pareto analysis, cause and effects diagrams, stratification, check sheets, histograms, scatter charts and process control charts, with examples of techniques being bench marking, cost of quality, quality function deployment, failure mode effects analysis and design of experiments. After using these tools and techniques, any company will need to establish whether there has been a degree of improvement, to deal with this they must utilize self-assessments or conduct regular audits.