Core Model Of Zappos

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Zappos are in effect the “middle man” as they are the company who source mainly shoes, but also, the extension of the business including handbags, apparel, sunglasses, watches and electronics from other manufacturers. These are the goods that are supplied to the customer when they order. The services include the likes of free shipping, the website (also digital content), the 365 day return policy, and also the fantastic customer service they carry out on a day to day basis. They have the right customer service member to help in any situation. Zappos are of course responsible for the both parts, as they have the partnership with the other companies, and personally, as a business, I would only team with companies that have a great reputation. The quality lies with the manufacturer, Zappos, as states earlier are in effect a middle man. The delivery then lies with the postal services such as USPS, UPS, FedEx, DHL etc. It is all part of the entire process, which, from start to finish, Zappos clearly execute, and organise expertly.…show more content…
The main part of this primary process would be the shoes they sell, as this is what they are based around, and this is what has places Zappos within public view. Support Processes: The key support processes are; the customer service/phone calls provided by the staff, as well as the “WOW” factor that Zappos base themselves on and around. The development within the company with searching for new styles etc. as well as branching out would be another support

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