Communication

Communication

In organisation the employees communicate in different ways, every

single day. They have talk in meetings, have group discussions and

negotiate over the telephone, they write memos, emails, draft letters,

reports, and sending faxes in emergencies. The organisation gives out

the advertisement in TV, posters, in store advert and many more count

as communication,

Communication is most important base for develop the business, the

communication with other department give the right idea of where is

business is, this kind of meeting need to held most often in

organisation like SPACE, a medium organisation like that have to keep

up to date with it’s different departments.

Communication in business can be both formal informal. When employees

are doing their jobs communication will be formal and concerned with

work. Theses including meeting, telephones conversations writing memos

and reports. When they stop for a chat with colleagues they

communications are informal.

Formal Communication:

Formal communication was designed primarily as a means of controlling

agency activities and personnel through the circulation of

authoritative policies and procedures stating what was to be done

when, where, how, and by whom. Formal communication has always been

considered the "regular" system (or "channels") of communication

within organizations. It is impersonal (station to station), official,

and, in most cases, written.

Purposes: The purposes of formal communication are to command, to

instruct, and to finalize matters through the application of

regulations.

Advantages of formal communication: Proponents of formal communication

argue that:

- Because formal communication is official, it is more binding and

thus more likely to be obeyed.

- Formal communication saves time and effort that would otherwise be

consumed in informal talks, in discussions, and perhaps in arguments.

- Formal communication avoids the embarrassment of face-to-face

contact between the parties when the subject of communication is

sensitive or painful.

Disadvantages of formal communication: Formal communication has also

been widely criticized on the following bases:

- It is too rigid, in that it limits information within the department

to that sanctioned by the chief or supervisor.

- It fails, in most cases, to identify the...

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they also send off the monthly newsletter via post.

Example 5: sending news letter to the members, and receiving

application forms from new members.

Example No

Example

Suitable or non – suitable

1 Face – to - Face

When the manager is getting her new messages from admin staff

Suitable, because the manager have opportunity to clear who exactly

called in while she is away and what is the responds.

2 Email

When admin staff send a responds to new members about available

studios at SPACE.

Suitable, because its quick, also can add the exact location in map

attachment.

3 Telephone

Responding to members queries

Either way, because it could be answer in email, or by face to face.

More cheaper. By telephone its quicker.

4 Fax

Sending new members payments and the copy of the payment to head

office (cheque, credit card receipts and etc)

Suitable, because it’s paper proof and more quick to head office.

5 Letters

Sending news letter to the members, and receiving application forms

from new members.

Either way, news letter is effective by letter but at the same time

its cost a lot, it could be done by email which is more cheaper and

quicker.