Buffalo Wild Wings Case Study

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Key performance indicators are known as objectives that allow a firm to measure and report success to the organization's set goals for its website, (Foster, n.d). Success for a business with an Internet presence is seen as moving more customers further through the conversion funnel, and this can be measured with multiple analytic tools and other processes. The business that I will refer to is Buffalo Wild Wings and how the Internet presence from them will boost sales and consumer confidence. Since inception, Buffalo Wild Wings has been a great place to stop to get some delicious wings in a sports friendly environment, however, since the rise of consumer interest in mobile media and applications, the firm's Internet presence is constantly …show more content…

The key performance indicator here is the click path, and through recognition and analysis, the firm can focus on displaying content that is known to generate consumer interest in product information. Secondly, to lead to completing the goal of increasing mobile sales, the firm can focus on the conversion rate on the site through better organization in the order process, easier payment methods, and offering deals exclusive to the website. So, the last method would be detrimental to the order value, however, focusing on the conversion rate by offering deals exclusive to the site will give the firm an edge because consumers will be familiar to the site and may return to make another purchase, which will better lead to the goal of increased mobile sales. In order to further implement success on the website, the firm must constantly track consumer traffic, analyze key data, and optimize the site to better suit consumer needs, (Foster, n.d). Thirdly, the firm will want to determine the percentage of visitors that return to its site to determine the effectiveness of the overall process and determine the

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