Bridget's Negotiation Case Study

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Bridget has to make that decision for the restaurant. Bridget also explained that through her bounded decision making sometimes her decisions are the best options and at times they are not but she learns from it.
Team Dynamic
Bridget mentioned that there are several team in the organization which are the employee, top manager, general manager that are actually in the store but there are also other who are in the office as reception in charge of the payroll, technician, and the executives. The cashiers, breaders, and dish washers are the minority that often complain that they are not satisfy with their job. Second, the shit supervisors that are the top Manager, control the and mostly face stress. Finally the General manager makes sure that …show more content…

Conflict is and will always be something that everyone has to experience, and they experience it because we are all-different and have different beliefs. Some of the sources of conflict that exist in Bridget’s organization is the differences over interpretation facts, behavioral expectation, and conflicts with the customers, customer’s satisfaction. The general manager such as Issa tends to interpret things wrong. When Bridget wishes to do the best for Pollo Campero Issa, always pinpoints to look like Bridget’s negotiation is always wrong. Bridget has always said that although Issa always makes her feel less of a person Bridget doesn’t allow it to affect her. Like Bridget said at least she has the support of employees. Many employees and other managers who know Bridget know that she is a calm person and someone to trust especially because she has demonstrated since the first day of employment. She explained that in order to manage conflict you have to be worthy within you and not letting anyone make you less will make you value and love yourself more. Bridget said “do not fear conflict rather embrace it”, different conflicts arise everyday for example the customer service conflict, but the ability to recognize and understand the nature of conflict and bring a swift of resolution makes Bridget a good

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