friendly and approachable; all these are related to the concept of emotional labour. Emotional labour proposes that in order to ensure customer satisfaction is achieved, it is vital for “managers or employers to regulate or manage employee’s behaviour or emotional expressions to ensure service quality” (Chu 2002). The concept of emotional labour was first developed by Arlie Hochschild, who was an organizational sociologist. Hochschild stated that if an employee was employed in a service field, then
about themselves, this concept allows individuals to interact socially. According to Mead, he believes “In taking such roles the individual seeks to ascertain the intenti... ... middle of paper ... ...ns of others. In Chapter 11, Mead, Blumer, Hochschild, and Goffman critiqued symbolic interaction as a theory of society and also discussed the differences between symbolic interaction and social structure. From my perspective, I can critique symbolic interactionism as a theory used in today’s society
Postpatriarchal Family Ours is a time of dramatic and confusing transformations in everyday life, many of them originating in the social enfranchisement of women that has occurred over the past twenty-five years. Sociologist Arlie Hochschild demonstrates a widespread phenomenon of work-family imbalance in our society, experienced by people in terms of a time bind, and a devaluation of familial relationships. As large numbers of women have moved into the workplace, familial relations of all sorts have been
many other aspects of society have not. This phenomenon, originally coined by Arielle Hochschild in her book The Second Shift, is known as the stalled revolution. In essence while female culture has shifted male culture has not. This has created an unequal, unfair and oppressive atmosphere for women across the nation. The title of Hochschild's book tells it all. The second shift refers to the second shift of work women are and have been burdened with at home. Although they have made enormous leaps
Shift, Arlie Hochschild describes how two-job married couples in the United States deal with the structural problem of the domestic work shift, i.e., that when both members of a marriage work outside of the home, the domestic work becomes an added burden to one or both of the members in addition to their outside jobs. Modern society has increased the work load of the family, thereby increasing tension in marriages and taking away time for leisure and recreation for both spouses. Hochschild calls this
Introduction The representation of women in Japanese cinema has been varied. Director Kenji Mizoguchi has portrayed, “an ambivalent attitude toward women….an attitude of mixed adulation, pity and fear toward women” in his films. Ozu Yasujiro, in such films as I Was Born But… (1932), features female characters who are passive and fail at keeping their family together once patriarchal power goes missing. Sharp contrasts are the films of Naruse Mikio whose heroines, “are thinking, active women."
they fight for a place at top of the pyramid and this paper theorizes the techniques and reasons for their power negotiations. Employing the method of content analysis, I examine the important exchange of power between the female groups and answer the question, “How do these females negotiate power and manage conflict?” The content analysis revealed three ways the mothers tried (usually unsuccessfully) to negotiate power with Abby: claiming motherhood, accentuating their gender, and using money. The