American Airlines Essay

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The American Airlines established in 1930 in Texas remains to be the biggest airline today based on revenue, the number of passengers and destinations covered. It covers approximately 350 destinations in different countries across the world (Harlan, 2015). Despite that, the airline has experienced a fair share of challenges including coming close to bankruptcy in 2003 and facing employee upheavals. In 1946, the airline experienced its most extensive expansion program when it acquired 220 planes for the fleet. The logistics associated with the growth was problematic for the airline, mainly when taking reservations. Passengers had to call the airline offices to make a reservation and in other instances visit the nearest ticket office. The staffs …show more content…

In a quest to reach many passengers, American airlines stills use travel agencies and third-party channels. Even after the introduction of SABRE to travel companies, they are required to use the system for American Airlines alone. For example, they cannot use the system to reserve seats from a different airline company and therefore it makes their work complicated. The airline employs Global Reservation System (GDS), which allows travel companies to access the American Airlines’ reservation system to book seats, hotel and vehicles. Although the system is more expensive than online booking, the airline prefers it because it encourages human interaction among …show more content…

The airline operates both local and international flights daily to different destinations. The regional flights from the US to Puerto Rico and Canada are the most popular and generate the most income for the Airline. In the year 2016, they amounted to revenue of 87 million compared to trips to Latin American countries, which produced 20.8 million. Moreover, the flights across the Pacific generated 8.5 million while those across the Atlantic yielded approximately 19 million to the company. The most popular local destination for the airline includes Texas where the airline flies more than 56 million people making 284,223 departures annually. Florida follows it with 42 million people with about 231,591 departures whereas Philadelphia flies over 23 million passengers comprising of 156,456 departures annually. The airline operates flights to more European destinations having about 130 departures on a daily basis (Koenig,

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