Air Canada Innovation Essay

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The Senior Vice President of Air Canada stated, “In this line of business, the differentiators are service level, identification and innovation, but innovation is key.” Information systems and technology can drive the customer service necessary to become a leader in the aircraft industry. Air Canada saw innovation as the key to success, even employing a person whose main job was to search for new technologies. Furthermore, Air Canada built governance around innovation by constructing outside contracts with innovation as a core competency. The company chose Operation SYS to support its systems and applications because they invested in products through research and development. Air Canada’s IT governance enabled each of the business teams

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