Essay PreviewMore ↓
The Telecommunication industry operates in a dynamic market where the key to success is adaptability with agility. In the traditional scenario, Telecom Service providers delivered end-to-end services to their customers. They used to control almost the entire value chain. However in the present liberalized marketplace, they now have to face challenges like stiffer competition, higher customer expectations, falling market share and growing price pressures. To respond to these challenges, Service providers have to go beyond self contained boundaries. They have to broaden their business relationship with suppliers, partners and customers and work out outsourcing arrangements. Even though the Service providers worldwide encounter different regulatory environments and have different strategies to stay relevant in the industry, they have similar needs, challenges, risks and struggles to remain profitable in the face of unprecedented churns in the market.
The increased complexities of competing in a deregulated environment led to identification of a clear need for the Telecom industry to define and understand its business processes in order to tackle the growing market pressures. The industry needed a standardized process view for suppliers and partners so that they can build enterprise systems that combine third party and in-house developments. To realize these needs, a framework or a model was required that focused on the business processes used, the linkages between processes, the identification of interfaces, and the use of Customer, Service, Resource, Supplier/Partner and other information by multiple processes.
Since the 1980s and ‘90s, Telecom companies used few models to express the system and functional requirements. Models like Telecommunications Management Network (TMN) and Fault, Configuration, Accounting, Performance, and Security Management (FCAPS) were the most popular. However these models were very network-centric. The need of the hour was a process driven and a customer centric framework. To address this need, Enhanced Telecom Operations Map (eTOM) was developed by TeleManagement Forum (TM Forum), an international consortium of communications service providers and their suppliers.
The eTOM Business Process Framework serves as a model for categorizing all the business activities performed by the service provider. Each area of business activity is defined in form of process components which can be broken into different levels of detail. These process components can then be positioned within a model to show organizational, functional and other relationships. They can also be linked to process flows facilitating end-end modelling. The eTOM can be used as a blueprint for categorizing and standardizing the activities performed by the service provider.
How to Cite this Page
"The Enhanced Telecom Operations Map (Etom): Introduction, Purpose And Benefits." 123HelpMe.com. 04 Apr 2020
Need Writing Help?
Get feedback on grammar, clarity, concision and logic instantly.Check your paper »
- The use of covert operations could very well reduce the risk of conflict and enhance international security. A covert operation is an operation that is planned in secrecy and usually denied by the sponsor of the operation. Countries, like the United States, should use covert operations more because it accomplishes national interests, while also reducing the risk of further conflicts, which then enhances the international security of the world. The first example that I will use is Operation Canadian Caper.... [tags: Covert Operations Essays]
1322 words (3.8 pages)
- a) Nature of contemporary operations management in relation to its contribution to the achievement of the oranisation’s strategic objectives in terms of. Quality: Quality refers to the ability of a product or service to consistently meet or exceed customer requirements or expectations. Different customers will have different expectations, so a working definition of quality is customer-dependent (Product Quality - Boundless Open Textbook, n.d ). The manager of BMW was thinking what the customer want, they soon notice the digitalization and the associated technical, after that, when they are making the decision, they will consider the technical first.... [tags: Management, Marketing, Operations management]
944 words (2.7 pages)
- There is an increasing interest in the market for enhanced active equity strategies as investors look for higher expected return in a period of lower risk. An enhanced active strategy partially eradicates the long-only barrier, allowing managers to opt a short position of their portfolio to enhance active yield. Enhanced active strategies are also referred to as active extension, short enabled, or long-short (Johnson, Ericson & Srimurthy, 2007). They are usually recognized by their long and short objective weights.... [tags: Hedge fund, Short, Long, Financial markets]
1152 words (3.3 pages)
- Most modern institutions have embraced the need for technology enhanced education in the past few years. The young people born around 1985 to 1995 were introduced to the new technology at their early stage in life. Furthermore, there has been a great competition within institutions of higher learning where they have embraced the new technology to fight what they term as traditional ways of teaching. The education sector has been influenced greatly by the advancement in technology globally leading creation of learning practices like e-learning (Lee & Cher , 2013, pp.... [tags: higher learning, technology enhanced]
1820 words (5.2 pages)
- Torture: The Extremity of “Enhanced Interrogation Methods” Torture is a severe form of brutality and is not justified. The United States government should never permit torture in its counter-terrorism efforts, as it is not ethically permissible and would violate the ethical frameworks of rights, the common good, and virtue. The claim that torture can be morally vindicated in particular cases is outweighed by the harms it actually causes especially to civil liberties and human dignity. Ultimately torture is a violation of human rights.... [tags: Torture, Enhanced interrogation techniques]
1022 words (2.9 pages)
- Enhanced Interrogation Techniques, were used in previous administrations. The techniques were considered at the very least to be cruel and inhuman. Among these are attention strikes and stress positions. The techniques violate human rights as well as detainee rights. There are few serious arguments for the retention of enhanced interrogation. The most compelling is the "ticking time bomb theory." This theory is in fact based on logical fallacy. An executive order has banned the use of enhanced interrogation.... [tags: enhanced interrogation, human rights, torture]
1550 words (4.4 pages)
- Operations management is a field of management concerned with controlling the process of production and designing supervising, organizing and planning in the contexts of production. Also it includes business operations in the production of goods and services. It has the responsibility for ensuring that business operations are benefit and efficient. In other words, organization successfully processes from inputs to outputs in an efficient way. It is concerned to manage the process that turns inputs like raw materials, energy and labor (human resources- staff or workers) into outputs such as goods and services.... [tags: Management, Operations management]
2310 words (6.6 pages)
- Operations Management is the term we use for the management of the resources necessary to produce and deliver the products and services required by customers. These resources include labor, materials and also capital equipment. Operations management include inventory management, quality control, production scheduling, and follow-up services. For example in clothing factories they transform raw materials, fabric, thread, and other resources into pants, shirts, skirts, and dresses in order for people to have clothing (Bethel University, 2011).... [tags: Management, Operations management, Customer]
720 words (2.1 pages)
- - Introduction: The ultimate aim of the education is not only to acquire knowledge but also to apply the knowledge in practice and ideally throughout all aspects of life. However, the complexity is the nature of real-world problems that students will face in their future practices. In such situations, technology can be adopted in Teaching and Learning (T&L) process in order to address complex and real-world problems. Technology-enhanced learning utilises the Information Communication and Technology (ICT) to support and enhance the quality of T&L process.... [tags: Education, Educational psychology, Learning]
1861 words (5.3 pages)
- Environmental scientists and social activists are starting to argue that Caged Animal Feeding Operations ( CAFO’s) are detrimental to the environment in a variety of ways. CAFO’s are the result of 10,000 years of human progress stemming from the transition of a hunter/gatherer society to an agrarian society. The transition from a hunter/gatherer society to an agrarian society contributed to the creation of major cities, resulting in higher populations i.e. Mesopotamia. As time progressed and countries started becoming more populated, specifically the United States, a higher demand for food needed to be met due to the growing populous.... [tags: Caged Animal Feeding Operations]
1842 words (5.3 pages)
The purpose of the eTOM is to set a vision for the industry on how to compete successfully by having an approach that takes into account the business processes involved. This includes ensuring integration among all vital enterprise support systems. Exploitation of information from every corner of the business has become essential for success in the future. We live in an e-business environment where automation has become vital for increasing revenues, reducing cost, enhancing productivity and managing the customer relationships in a much better manner. The eTOM business framework helps in end-end automation thus assisting e-business in the market.
According to TM Forum, the benefits of eTOM framework for service providers are immense. It serves as a foundation for the development of business processes. The eTOM framework gives a standard structure, terminology and a classification scheme for describing business processes and constituent components. It also provides a foundation for managing IT applications in terms of business process requirements. It helps in identifying areas for cost improvement, performance enhancement and reusability. Since eTOM framework facilitates standardization, off the shelf applications can be easily integrated without the need of much customization.
For Suppliers/Partners, it serves as an excellent marketing/sales tool as more and more service providers try to become eTOM compliant. The eTOM framework outlines potential boundaries of process solutions to align with the customer needs. It also highlights the required functions, inputs, and outputs that must be supported by process solutions. It helps in identifying different processes delivering same business functionality and thus helps to eliminate duplication. The eTOM framework also helps in revealing gaps, if any, and helps in reducing solution variances as well.
The range of benefits that eTOM offers to the industry has made it the most widely accepted business process architecture. It has been adopted by the International Telecommunications Union-Telecommunications (ITU-T) as an international recommendation. The framework has been continuously evaluated for improvements so that it stays appropriate in the changing market scenarios. It is on account of the above mentioned benefits that eTOM promises to be a great tool in hands of the industry to help it adapt to and compete successfully in the dynamic telecom market.