Effective Communication Practices Communication is defined as “the transfer and understanding of meaning” (Robbins & Judge, 2013) and is the foundation of every relationship. There are four main reasons for communication in business. They are to control, motivation, emotional expression and information (Robbins & Judge, 2013). Without effective communication the sharing of ideas, information, feelings and questions cannot be completed. There is a process to communication and when the process is broken communication is not effective. In business it is a manager’s responsibility to understand the process of communication, the functions of the communications and to minimize any barriers to communication so that there is effective communication. The communication process consists of a sender which is the person who is sending the message or idea, the message, which is what is being conveyed by the sender. Then there is encoding, encoding is when the sender puts the intended message into words, symbols or gestures known to both parties. How the message is passed from the sender to the receiver is called the channel. The receiver is the party the sender is transferring the message to. When the receiver gives feedback to the sender, communication is considered to be complete. Feedback is also what is used to determine the effectiveness of the communication. Barriers to Effective Communication There are many factors can impede the communication process. The most common barriers to communication are filtering, selective perception, informational overload, emotions, language, silence, communication apprehension, lying and cultural barriers. In order to navigate the barriers to communication, it is important to understand how they impact ... ... middle of paper ... ...s Flanagan, J., Research in Speech Communication (Oct. 24, 1995), Proceedings of the National Academy of Sciences of the United States of America, Vol. 92, No. 22 pp. 9938-9945 Griffin, R. W. (2008). Fundamentals of Management. (5th ed.). Boston, MA: Houghton Mifflin Johnson-Sheehan, R. (2010). Technical Communication Today. (4th ed.). New York, NY: Pearson Education Lucas, R. W. (2009). Customer Service Skills for Success. (4th ed.). New York, NY: McGraw-Hill McConnell, C. R. (2007). The Effective Healthcare Supervisor. (6th ed.). Sudbury, MA: Jones and Bartlett Publishers Phillips,D. C., Review by: H. LeRoy Marlow (Apr., 1956) Oral Communication in Business Industrial and Labor Relations Review, Vol. 9, No. 3, The AFL-CIO Merger, pp. 503-504 Robbins, S. P., & Judge, T. A. (2013). Organizational Behavior, Fifteenth Addition. Upper Saddle River: Prentice Hall.
Kinicki, A., & Kreitner, R. (2009). Organizational Behavior: Key Concepts, Skills & Best Practices (fourth addition). New York, NY: McGraw-Hill Irwin Publishing
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Robbins , Stephen P. and Judge, Timothy, A. Organizational Behavior. Upper Saddle River, New Jersey. Prentice Hall. Pearson Custom Publishing. 2008 Print
Robbins, S. P., & Judge, T. A. (2007). Organizational Behavior (12th ed.). Upper Saddle River, New Jersey, United States of America: Pearson Prentise Hall.
Communication involves the exchange of messages and is a process which all individuals participate in. Whether it is through spoken word, written word, non-verbal means or even silence, messages are constantly being exchanged between individuals or groups of people (Bach & Grant 2009). All behaviour has a message and communication is a process which individuals cannot avoid being involved with (Ellis et al 1995).
Kreitner, R., & Kinicki, A., (2004). Organizational Behavior (6th ed.). New York: McGraw- Hill/Irwin. pp. 406- 441.
Kinicki, A., & Kreitner, R. (2009). Organizational behavior: Key concepts, skills and best practices (customized 4th ed.). New York, NY: McGraw-Hill Irwin.
Communication is the process of conveying information to each another using words, actions, or by writing the information down to be read by another person. Communication is something that most people do at some point each day, and is an important part of life especially in a working environment. “The concept of communication is an essential part of every profession, and it is required to foster and maintain healthy relationships”( Jasmine, 2009, para. 1).
McShane, S.L. and Von Glinow, M. A. (2009). Organizational Behavior: Emerging knowledge and practice for the real world. McGraw-Hill.
Robbins, S.P. & Judge, T.A. (2009). Organizational Behavior. Upper Saddle River, NJ: Pearson Education, Inc.
Robbins, S. P., & Judge, T. A. (2011). Essentials of Organizational Behavior. Harlow England: Pearson Education Limited.
The five potential constraints to effective communications are intrapersonal which occurs within an individual, interpersonal who is a one- to-one interaction between two people, transpersonal is interaction within a person’s spiritual domain, small group interactions and public interactions.
Robbins, S. P., & Judge, T. A. (2011). Organizational behavior (14 ed.). Upper Saddle River, NJ: Pearson.
It involves active listening and reflects the accountability of speaker and listeners. Information is conveyed as words, tone of voice, and body language. According to dimbleby et al(1992) Communication is a learnt activity and is provided by the media which forms a bridge between the sender and the receiver. In the process A speaker transmits a message and must ensure that the message is delivered clearly. A listener takes utterance of the message and must be an active listener and give feedback. Communication is a process that includes linear influencing and transactional views from different dimensional barriers (İşman et al., 2003). One-way communication where the sender cannot get any feedback is the linear view. On the other hand, the influencing others view is the existence of a two-way communication which includes feedback as well as nonverbal communication, but it does not include at the same time sending-receiving feedback th...
Successful Communication is the conveying and understanding of a message from one person to another. For communication to be effective, the meaning must be easily understood. An individual 's communicative success relies on factors that include speaking, reading, listening, and reasoning skills. Forms of communication include verbal and non-verbal, as well as, one way and two ways.