Communication is defined as “the transfer and understanding of meaning” (Robbins & Judge, 2013) and is the foundation of every relationship. There are four main reasons for communication in business. They are to control, motivation, emotional expression and information (Robbins & Judge, 2013). Without effective communication the sharing of ideas, information, feelings and questions cannot be completed. There is a process to communication and when the process is broken communication is not effective. In business it is a manager’s responsibility to understand the process of communication, the functions of the communications and to minimize any barriers to communication so that there is effective communication.
The communication process consists of a sender which is the person who is sending the message or idea, the message, which is what is being conveyed by the sender. Then there is encoding, encoding is when the sender puts the intended message into words, symbols or gestures known to both parties. How the message is passed from the sender to the receiver is called the channel. The receiver is the party the sender is transferring the message to. When the receiver gives feedback to the sender, communication is considered to be complete. Feedback is also what is used to determine the effectiveness of the communication.
Barriers to Effective Communication
There are many factors can impede the communication process. The most common barriers to communication are filtering, selective perception, informational overload, emotions, language, silence, communication apprehension, lying and cultural barriers.
In order to navigate the barriers to communication, it is important to understand how they impact ...
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