The Importance Of Effective Communication

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Key Findings
• Effective communication is required to link IT results and business value. The objectives of IT updates are to create a team commitment and strengthen the IT organization’s culture.
• Effective communication is about connecting with people. Therefore, it is important to know the audience.
• IT updates are important because they create a “rhythm” and consistency within IT; provide an opportunity to inform the enterprise, share success stories.

Recommendations
• Create an explicit communication plan, include all stakeholders in key messages and select the best operational channels to communicate the strategy of the organization

Analysis and Supporting Content
The communication portfolio is composed of different levels of communication such as difficult communication, specific events and core communications. Each one of these levels has subdivisions. For instance, core communications includes strategy, performance dashboards, policies, satisfaction surveys and …show more content…

In order for IT to provide business value to the organization personnel are required to have the right training. According to IBM about 90 percent of all organizations do not have all the skills they need to be successful. In the other hand, about 84 percent of the best performing employees are receiving the training they need to perform at the level they are required to perform. “About 80 percent of managers believe effective training is essential to any project success, skill level when connected to business value results in 10 percent increase in productivity” (IBM, 2014). “The most effective communications we have are when IT management reaches out directly to employees – through open forums, small teams and one-on-ne meetings.” The fundamental value of knowing employees and learning about their cultural differences and similarities can lead an easier path to link IT with business value (Gartner, p.

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