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starbucks case study delivering customer service
starbucks : delivering customer service
starbucks case study delivering customer service
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Starbucks Communication Plan Once the action plan is in effect, the plan then relies on the implementation and the communication strategy for the idea to work. Communication objectives are obtained and the strategic tactics on how to communicate and disseminate the communication objectives formally and informally. Communication Objectives The communication objectives are to be clear and concise and must be entirely different from other marketing strategies goals of the other competitors. Starbucks communication strategy is creating awareness, transform the views of the customer, build and strengthen the brand image, create a replacement image of a new brand of coffee to the new customer’s view. Communication Strategy Starbucks communication strategy is preferred through the public, advertising, media, sales promotions, social sponsoring, and launching offers. Starbucks approach will bring closeness to the customer or the public; these tactics will aid in the decision of the purchasing of the Starbucks products. Starbucks has a …show more content…
The leaderships skills established by Starbucks is through in-depth training and coaching. The managers and leaders are to execute the company’s vision and mission. These skilled employees are to create a positive attitude and represent Starbucks; this is done from the one-on-one communications with the public themselves. They are trained to address every situation as quickly as possible, so the customer remains happy. Servant leadership, it is to make certain that other people’s highest priority requests are being served. Starbucks has an objective to ensure that the top priority needs are being served with each cup. Servant leaders lead in methods that serve the greater good of the organization, community, and society. Starbucks exhibits servant leadership and goes beyond the needs of its customers to the needs of the
This scene is an excellent example of Shakespeare’s skill at creating a sense of dualities throughout Hamlet. Several characters throughout the play are two (or even three!) faced, and the King belongs to this category.
Perhaps it is Shakespeare’s last unspoken word on the concept of love: childlike and mischievous. For those under love’s spell, perception becomes distorted in the subjectivity of the imagination rather than the objectivity of truth. Helena’s metaphor effectively imparts Shakespeare’s notion that Love has a beguiling and capricious nature. For Shakespeare, lover’s left disillusioned and irrational is conceivably the happiest
Within sonnet 116, Shakespeare compares true love which is indestructible and long-lasting to false love that is fickle and transient. The judgemental quote “love is not love which alters when it alteration finds, “suggests that love which is defeated by obstacles is not genuine love. The use of repetition in the verb ‘alter’ indicates that true love is invincible whereas fake love is easily manipulated and adapted. Shakespeare uses this linguistic devise in order to prove his statements accuracy and validity, that truthful and adoring love s constant.
“Ay me! For aught that I could ever read, Could ever hear by tale or history, The course of true love never did run smooth; But either it was different in blood”( I.I.134-137). In the play, A “Midsummer’s Night Dream” author William Shakespeare outlines the theme, which is love. Shakespeare does this in using a comedic and innocuous tone to introduce love as a complex and sometimes problematic. Shakespeare does this by using four Literary Techniques: Symbolism, Setting, Imagery, and Allegory. In each act, Shakespeare presents one of all of these elements in the following ways: Love’s difficulty, Magic, and Dreams.
Starbucks is the world’s largest coffee roaster and retailer of specialty coffee in the world. We have enjoyed great dividend returns over the past 5 years, and our growth has been on the rise. We are currently saturating the US market, while the emerging markets of developing countries offer many possibilities for growth and increased revenues. In our US market we should look at offering more items on the menu that complement our long-standing tradition of pleasing our customers. Exotic Juices, and snacks served with the same service could add a nice margin to the bottom line. In addition, the ability to offer a drive through service for the consumer that loves fine coffee but does not have the time to stop and visit should be on our “trial” market plan for the next few years.
The importance of economic indicators to the strategic planning process in any organization is the ability to benchmark economic conditions that contribute to improve profitability, business growth and market size. Leadership sets up the mission “to establish Starbucks as the most recognized and respected brand in the world.” In doing so, they have created a set of industry-leading, comprehensive coffee-buying guidelines addressing coffee quality, financial transparency, social and environmental responsibility. Starbucks strategy is also expanding market in globally to provide high quality coffee in convenient and visibility locations. They are continuing to innovate and extend the business with imaginative new ready-to-drink beverages and expanded packaged coffee offerings (Starbucks Corporation, 2007).
At the time of its writing, Shakespeare's one hundred thirtieth sonnet, a highly candid, simple work, introduced a new era of poems. Shakespeare's expression of love was far different from traditional sonnets in the early 1600s, in which poets highly praised their loved ones with sweet words. Instead, Shakespeare satirizes the tradition of comparing one's beloved to the beauties of the sun. From its opening phrase "My mistress' eyes are nothing like the sun", shocks the audience because it does not portray a soft, beautiful woman. Despite the negative connotations of his mistress, Shakespeare speaks a true woman and true love. The sonnet is a "how-to" guide to love.
There have been some distinguished controllable and uncontrollable elements Starbucks has encountered when entering global markets. The strategies of any company’s goals are vital to its success. This is one area Starbucks has excelled in, just as McDonald’s has in recent years. Starbucks has paralleled its branding with the actions found at any Starbucks across the world. They have an excellent company vision, which they stick to, which in turn assists their brand image. Starbucks’ image has been achieved not only through this and their massive global entrance, but through their ability to provide honest quality service.
Sonnet 130 is Shakespeare’s harsh yet realistic tribute to his quite ordinary mistress. Conventional love poetry of his time would employ Petrarchan imagery and entertain notions of courtly love. Francis Petrarch, often noted for his perfection of the sonnet form, developed a number of techniques for describing love’s pleasures and torments as well as the beauty of the beloved. While Shakespeare adheres to this form, he undermines it as well. Through the use of deliberately subversive wordplay and exaggerated similes, ambiguous concepts, and adherence to the sonnet form, Shakespeare creates a parody of the traditional love sonnet. Although, in the end, Shakespeare embraces the overall Petrarchan theme of total and consuming love.
One statement made by Starbucks on the structure of leadership is "through our unwavering commitment to excellence and our guiding principles, we bring the unique Starbucks Experience to life for every customer through every cup” (Starbucks, 2013).). Starbucks has been a leader in the beverage industry since the 1980’s; yes Starbucks opened before that but did not start to control the industry until the 80’s. Leadership has always been a point of emphasis within the company not only with its internal family but with the community as well. Many leadership traits can be attributed to Starbucks success but as one analyst points out Servant leadership really stands out. From general managers all the way down to its baristas Starbucks takes pride in not only making sure the cup of coffee consumers will be drinking surpasses expectations but in welcoming all into the Starbucks family.
Shakespeare's sonnets are a romantic and charming series of poems. His use of rhyme and passionate, eloquent language serve to illuminate his strong feelings. These techniques were probably the most fluent way for such a writer as him to express the immeasurable love that he obviously felt for his mysterious lady. Examining the numerous ways Shakespeare found to describe it, the reader believes that this love was undoubtedly lasting and authentic. He often made heart-felt comments about his emotions that could also suit lovers in the present day. Because of this, and the fact that people read them yet, Shakespeare's sonnets are timeless and universal, just like the concept of love itself.
The structure of Starbucks business communication is exceptional. Rather you are in their store buying a Caramel Frappuccino®, visiting their website or watching one of their advertisements on television; as the consumer, the message is loud and clear. Pick up any newspaper and you are likely to find an article about the coffee giant. Starbucks pledges a commitment to their over 172,000 partners (employees) and the community. “We realize our people are the cornerstone of our success, and we know that their ideas, commitment and connection to our customers are truly the essential elements in the Starbucks Experience” (Starbucks, 2008).
One could argue that this could be imitated by competitors but it also is very costly. Another strategy is their strategic alliances and acquisitions such as Teavana (Tea), Bay Breads, Evolution Fresh, and many more. Their acquisition strategy has known to be very horizontal. This gives Starbucks the ability to effectively leverage their cornerstone product differentiation strategies by offering a premium product mix of the highest quality beverages and snacks. Starbucks’ goal is to provide each and every customer with a unique “Starbucks Experience” excellent customer service, and well maintained stores which in turn translates to a high degree of customer loyalty. Its HRM value-based approach is for building strong internal and external relationships with suppliers which helps its deployment to international markets, horizontal integration, and organic expansion across the world. Starbucks is known for its high knowledge employees. Human capital is the main asset for most companies and they are provided with great benefits, stock options, retirement accounts, and competitive pay. Good human capital translates into great customer service. I talked to my friends about working at Starbucks and they both said it
Public relation campaign enables companies to reach their markets in a strategic manner. Strategic marketing has allowed MacDonald’s to become among the best world leading restaurant for fast food. The strategic campaigns have increased MacDonald’s profit levels, products sales, brand name, and services. The public relation has also solidified MacDonald’s sponsorship relationships, improved food quality, and broaden their market base.
The strategic vision that Howard Schultz had for Starbucks was "Establish Starbucks as the premier purveyor of the finest coffee in the world while maintaining our uncompromising principles while we grow". This s...