Customer Service Case Study

C) Furthermore, customer service is a never-ending exercise that managers have to practice daily. Successful managers have to provide the best customer service. Building a relationship with customers will turn customers into loyal consumers. This is because customer service was effectively delivered. How does a manager produce customer service? They develop patience to able hear out the customer. Customers will often ask questions that need to be answered correctly and swiftly. Customers may approach managers confused or angry, stating how they feel and what they have experienced. Taking the time to listen to everything the customer has to say will make them feel acknowledged. Bringing awareness to the customer that everything will be done

In order to be a successful manager it is important to avoid these common mistakes. A common mistake among mangers is that they try to get everything done alone. Managers try to always act perfect and want things accomplished their way. Managers will try to do every task themselves. Instead, managers should be focused on training, guiding, and explaining tasks to employees. Brenda McCartney is an owner and manager of a consignment business commonly made this mistake. According to Ms. McCartney, she used to always try to get tasks done by herself. She would get overwhelm by so many tasks that she could not complete them all. She learned the hard way that she should use her team to help her efficiently accomplish tasks. “We are constantly working on something and without my staff members, I wouldn’t be able to survive,” Ms. McCartney states. The success of the task completion relies on the employees along with the guidance of the manager. It is up to the manager to make sure the employees finish the tasks. The manager must learn to trust the employees to finish multiple assignments going on at once. Some mangers get caught up in micromanaging and only get held back from the goal. It is important for the manager to learn how to delegate correctly