John Swales: The Concept Of A Discourse Community

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Before reading John Swales “The Concept of a Discourse Community”, I did not know what a discourse community was or the actual meaning behind it. According to Swales, a true discourse community is defined using these six characteristics: broadly agreed set of common public goals, mechanisms of intercommunication among its members, participatory mechanisms primarily to provide information and feedback, genres in the communicative furtherance of its aim, acquired lexis, and a threshold level of members with varying levels of expertise (Swales 220-222). After reading the piece, it all made sense to me. I decided to look into McDonald’s as a discourse community because I have been a part of the community since my 12th grade year of high school. …show more content…

Participatory mechanisms are the ways each member of the community participate to get the job done, which is to provide the best services to our customers. Each member of the community has a position that they are required to do to the best of their ability each and every day that they come to work. The store manager job is to make sure that the store is ran in a safe and properly manner. She is also in charge of interacting with the company regional offices, processing payroll, making the schedule, ordering food and supplies, and etc. The inventory person is the one who make sure that the store has enough items in stock. The shift manager is the person who runs shift and make sure everything is under control during their shift. The crew trainer is the person that passes on their expertise to the newbies, giving them the necessary training needed to master the different workstations. The grill team is responsible for making sure that the food is being handled and cooked in a properly and timely manner. As far as the fry person, they make sure that during the rush hours we have enough fries to keep customers from waiting and keep a constant speed in the drive thru. Along-side the fry person, is the runner. The runner bags up the food and makes sure that the order is complete. The presenter is the person in the window who presents the food to the customer in …show more content…

Lexis is referred to as terminology that is used by only members of the community for intercommunication that outsiders of the community would not comprehend. “Serve it”, “Hold It”, “HBO”, “WOW”, and “Working” are some of the terminology that we use at the McDonald’s that I work at. The first phrase “Serve it”, is used to serve off the orders on the screen in drive thru. There is a timer that keeps up with how long it takes to have the order ready from the time the order is cashed out until the customer makes it to the second window. You tend to hear the runner who is bagging the orders for the person in the drive thru window yell to “Serve it”. “Hold it”, the second phrase is when the order at the window is not ready yet or something for that order is in the process of cooking. We tend to tell them to pull around and park in a reserved spot that is only for drive thru. “HBO”, is yelled by the person presenting the order at the second window in drive thru. HBO means when an order is ready before the customer makes it to the second window. “WOW” is when a customer brings back an order that is either messed up, or wrong. Last but not least, “Working” is used by the people on the grill. When the people in the front call out something their waiting on to the grill people they tend to say “working”, which means it is in

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