Communication can be defined as the transmission of a message from a sender to a receiver in an understandable manner (Sanchez, N, 2009). An example of communication in healthcare is between clinical professionals and staff, patients and their relatives or carers, professionals doctors, occupational therapists, social workers, midwives, physiotherapists and administration staff (Darley, 2002). For their communication to be effective, each of them needs to put the responsibility for clear communication on himself (Healthcare Benchmarks & Quality Improvement 2009) which means that each of them should endeavour to send clear messages and to receive messages with as little distortion as possible (Mind Tools Ltd, 2009).
The NHS believes that effective communication is essential for high quality service and care, and to avoid communication breakdown complaints and problems (Hamilton Mercer, 2009) such as ill informed patients, worried relatives and bad publicity Darley (2002). To avoid communication breakdown, the HPC requires radiographers to be able to use appropriate verbal and non-verbal communication and to use an appropriate interpreter if necessary when communicating with service users and others (Health Professions Council’s (HPC) Standards of Proficiency - Radiographers, 2008).
Minardi and Riley (1997) state that it is very important to recognise the communication skills that may improve effectiveness. Verbal and non-verbal communication are the main forms of communication (Cant and Aroni, 2008).
Verbal communication is subdivided into the vocal category which includes spoken language, and the non-vocal category which includes written communication and communication conveyed through sign language or Braille (Communication and Language). The HPC requires Radiographers to be able to communicate information, advice, instruction and professional opinion in English (HPC’s Standards of Proficiency - Radiographers, 2008) since it is the main language in the United Kingdom (Mandy Barrow, 2009). For example, when performing an examination, they need to give clear instructions by explaining what they are doing and why they are doing it (Bach and Grant, 2009). If the receiver does not understand English, a good interpreter is needed to avoid misunderstanding. The receiver may also not understand the examiner’s professional language and as Minardi and Riley (1997) point out, the professional should explain technical terms in order to be understood.
Written communication is the ability to write effectively in a range of circumstances and for different audiences and purposes, in good English (The University of Sydney, 2009) using memorandums, reports, bulletins, job descriptions, employee manuals, electronic mail (e-mail) letters, telegrams, faxes, contracts, advertisements, brochures or news releases (Reference for business, 2010).
Communication is cited as a contributing factor in 70% of healthcare mistakes, leading to many initiatives across the healthcare settings to improve the way healthcare professionals communicate. (Kohn, 2000.)
Effective communication prevents medical errors, improve patient- therapist relationship, as well as prevents disappointments and friction. It is essential to find out the level of health literacy of an individual, as well as the proficiency in English. According to Divi, Koss, Schmaltz & Loeb (2007), there is a risk of patient 's safety due to the language barrier. Based on the study of Divi et al. (2007), among 832 English speaking patients and 251 patients with limited English fluency, 49% of the patients of their study have limited English fluency that associated with physical harm with a rate of 29.5% patients that are fluent in English are physically injured. Partially injured and death occurs with patients with constrained English proficiency (52.4%), as compared to patients with English fluency (35.9%) (Divi et al., 2007). Divi et al. (2007) suggested providing access to qualified language interpreters for patients with limited English proficiency to prevent more harm. Effective communicating is not only important to patients with limited, or inadequate English proficiency but also to individuals with impaired vision, hearing, and people that unable to speak.It is also important about the patient 's privacy. Another knowledge from the book mentioned above is effective communication regardless of individuals culture.
Qualitative research is regarded as an inductive process, which within natural settings attempts to produce insights on the subjective experiences, meanings, practices and point of views of those involved (Craig & Smyth, 2007). The aim here was to investigate factors influencing the communication styles used by the radiographers, therefore, allowing a better understanding to patient-centred care within diagnostic radiography.
Communication encompasses a wide range of processes such as the exchange of information, listening, posing of questions (Fleischer et al., 2009) or use of body language. In a healthcare environment where there are constant interactions among nurses, doctors, patients and other health professionals, professional and effective communication is important in ensuring high quality healthcare standards and meeting the individual needs of patients.
Understanding that all patients needed to be treated justly and given the opportunity to make decisions in their care is important. Not causing harm and preventing them from harm is also the duty of health care workers. These ethical principles are essential to keep in mind with interdisciplinary communication. Ineffective communication has been associated with medical errors, patient harm, and increase length of stay. Failure to communicate properly has been associated with 79% of sentinel events (Dingley, Daugherty, Derieg & Persing, 2008). Good communication has been shown to improve patient satisfaction, increase in patient safety, as well as a decrease in health care costs (Paget et al.,
Communication can be defined as a social interaction where at least two interacting agents share a common set of signs and a common set of rules (Schramm, 1954). There are different forms of communication, verbal and non-verbal. Verbal communication can be defined as a medium for communication that entails talking using the spoken word, such as talking face-to-face, on a telephone, or as a speech. With verbal communication the effectiveness can be determined by the use of jargon free language so that the patient is able to relate and relay the information supplied. Use open and closed questions allowing the patient to be able to converse with you about and problems he or she may be concerned about, this also benefits the health care practitioner as it allows them to confirm that the patient understands what is being said. In addition, it is also essential to take into account tone and clarity of speech as patient can be hard of hearing and misunderstand the matter at hand which could lead to unnecessary errors.
In this assignment, I am going to review four cases, which will require a number of different communication skills focusing primarily on; developing a therapeutic relationship, communicating assertively, communicating effectively with an individual with a disability/impairment and communicating with individuals from another culture. I will discuss building a therapeutic relationship and effective communication with each patient.
The topic of the day is the advantage of interpersonal communication in radiology. Although you may be wondering why or how this benefits the patients as well as the doctors, the communication between the two is an appropriate and necessary aspect for solving a problem or learning more about the patient. In today’s world, there is many ways of communication such as social media, e-mail, text, calls, etc.
It is essential for a nurse to be able to demonstrate and practice professional communication skills, provision of information and handover to provide a holistic approach to treating and caring for patients. Professional communication skills not only allows the nurse to provide different methods and tactics to communicate with patients of different needs and ages, but it enables the nurse to understand and to give the best possible care and outcome for the patient. Provision of information and handover is another major point for nurses and relates to professional communication. Nurses need to be able to get a detailed diagnosis from the patient through communication, and therefore allows for the nurse to handover vital information to other doctors or nurses who take over to provide the correct and best possible treatments and care. The nursing profession requires a nurse to uphold professional communication, provision of information and handover in order to care for the patient with the right treatment, and to provide the best health outcome.
Effective communication is vital in the health and social care setting, it is not only important with colleagues but also the service users need good communication so they can understand each other clearly and receive the best possible care they need. However, without good communication with one another can lead to serious issues and misunderstanding. Effective verbal communication allows individuals to connect with other people, including physical, written, electronic, nonverbal and verbal. Effective verbal communication is one of the most effective as it allows professionals to clearly pass on their thoughts and ideas to the service user without intimidating the service users. Effective verbal communication becomes more effective when the sender has the ability to speak in an interesting manner depending on the professional’s tone of voice, volume and speed. For example, the professionals within Northfields School would be working with children who have learning difficulties. They should be able to use effective verbal communication in order to minimise the effects of verbal abuse. The children who have learning difficulties such as ADHD and dyslexia within the school may display challenging behaviour such as verbal abuse towards the teachers and the professionals must be able to deal with the situation by using effective verbal
Without communication, there is no discussion or exchange of idea. This community grows and members gain knowledge only by “active and engaging communication that results in action” (Yamin). Health professionals practice many forms of communication, but there are three important types that every member practices to keep this community functioning. One, they communicate between health facilities and share information. Second, they communicate within their own health facility to provide general care and treatment to the patients. Third, they communicate among one another to provide each individual patient with the care they need. “Communication between physicians, paramedics, and/or nurses must be clear, concise, and contain no ambiguity” (The Analysis of Medical Discourse Community). The patient’s history and care provided need to be accurately documented, either on paper or electronically. It is important that mistakes do not occur in the chain of communication between different medical professionals or it could lead to consequences. These different communication methods work together to make sure a patient receives proper treatment and care.
... used a broad and a variety of literature review but looking on the reference list some of the literature is ten or more than ten years old which in this case cannot give enough support to the study, however Booth (2007) explain the factors that might affect communication in radiography and she gives some suggestion of how this problems might be solved. She does discuss the study clinical relevance and recommendation for further studies is stated. Overall the study can be categorised as a good qualitative study with a few pitfalls and also researcher is well informed and organised in conducting a qualitative study, the present article has a little value in radiography and probably further studies in this matter can give different results in relation to radiographer’s communication with the patients. The actual findings are not applicable to Evidence Based Practice.
In the provision of a high quality care, many factors influence the way it is provided; however, IC is crucial. A healthy work environment would result from open communication among the staff, it would increase the employees and patients’ level of satisfaction and sense of well-being. Good communication is the cornerstone for the IC, it is a complex process which requires to develop some skills to learn how to transmit some information. One of the most common factors leading to medical errors, are due to miscommunication, sometimes because the message is not clearly sent, and others because it is not clearly received or it is misunderstood (Danna, 2015). In terms of communication non-verbal communication must be taken into consideration as well; body language, facial expressions, use of space, and touch, entail conscious or unconscious movements and gestures, also impacts the communication among the staff and
Communication involves relaying information from an individual to another through the use of verbal and nonverbal techniques. Many factors affect the effectiveness of information relay. It involves evaluating verbal aspects such as tone of voice, the emotional content being communicated, the timing and rapport of the interaction with patients, and nonverbal techniques such as facial expressions, time invested. It is necessary for productive and satisfactory work environment, improved patient outcomes, and settling conflicts. The purpose of this paper is to identify issues with ineffective communication and ways to improve proper communication throughout the a hospital’s interdisciplinary team and patients.
“Effective communication is the foundation for any relationship in healthcare…” (Windover, Boissy, Rice, Gilligan, Velez, & Merlino. 2014) Without communication, it is challenging to get things done because no one knows what the other people in the group are thinking. For some, communication does not come naturally. For this reason, there are articles on how to be a better communicator. According to Karie Tennant, and Alisa Marquez, “communication is a two-way process” (2017). In this process one person should be the informer and the other needs to be an active listener. In order to be an active listener this person needs to provide the informer with feedback on what they just said. This way the informer knows the listener was really listening to what they said. The informer also has the job of making what they want to say clear and concise as well as having the correct tone to get the message across. It is always important for one to voice their opinion, but they need to also be respectful of others