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Effective communication is important in the work setting
Effective communication in a work setting
Effective communication in a work setting
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Unit 4222-301 Promote communication in health, social care or children’s and young people’s setting (SHC 31)
Outcome 1 Understand why effective communication is important in the work setting
1.1 There are different forms and reason people communicate in a health and social care environment. Methods of communication used in social care settings range from verbal and non-verbal communication and as such, communication is the exchange of information between people in an organisation (BTEC, 2010). Pearson Education Limited identified the different reasons people communicate which are; to express needs; to share ideas and information; to reassure; to express feelings and/or concerns; to build relationships; socialise; to persuade, argue and inform; to compliment and gain attention; to learn, teach and educate; to ask questions and to share experiences (2013). Hence, Communication is about making contact with others, we communicate to understand and to be understood. Thus, it involves
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Tuckman stages of group interaction such as forming, storming, norming, performing (Pearson Education, 2013). One of the most important reasons we communicate is to build relationships, effective communication in work setting can affect every aspect of our work and who you work with, including colleagues, parents and children in several ways. It can help build our relationship and trust with line manager, team leaders, colleagues, parents and children and thus, it helps develop our role within the workplace in order to establishes, maintain and adjust relationships in work
This year I am most excited about learning how to better communicate with children and being able to see how communication changes depending on their stage of development. I’m excited to learn how to accurately take blood pressure and other vital signs like pulse and respiration. As well as, being able to identify any values that are abnormal. I am also eager to learn how to appropriately express these abnormal finds to my young patients without igniting fear.
Communicating with someone who has a life-altering illness is not an easy task. A person needs to have compassion, patience, and listening skills. I have seen firsthand how a caring healthcare provider and having an attitude of optimism can prolong a person’s life.
“Communication is the heart of nursing… your ability to use your growing knowledge and yourself as an instrument of care and caring and compassion” (Koerner, 2010, as cited in Balzer-Riley, 2012, p. 2). The knowledge base which Koerner is referring to includes important concepts such as communication, assertiveness, responsibility and caring (Balzer-Riley, 2012). Furthermore, communication is complex. It includes communication with patients, patient families, doctors, co-workers, nurse managers and many others. Due to those concepts and the variety of people involved, barriers and issues are present. Knowing how to communicate efficiently can be difficult.
Communication encompasses a wide range of processes such as the exchange of information, listening, posing of questions (Fleischer et al., 2009) or use of body language. In a healthcare environment where there are constant interactions among nurses, doctors, patients and other health professionals, professional and effective communication is important in ensuring high quality healthcare standards and meeting the individual needs of patients.
Nurses today need to have excellent communication skills. Receiving information from patients is the most important aspect of nursing. If nurses are unable to communicate with their patient then they would not be able to have a relationship with them. Communication is where two or more people interact with each other, by using sounds and words, this is verbal communication. Some individuals have different behaviors where they try to express themselves to others without using spoken words, this is non verbal communication. Once nurses have the proper communication tools, techniques and evidence based practice, when communicating with their patient, they would get the necessary information needed from the patient to properly diagnosis them.
The Tuckmans theory is a model which includes the 4 stages which are: forming, storming, norming and performing, the stages are used to explain how a team is formed. The 4 stages suggest that as the stages go by, individuals in the team will start to develop maturity to work with each other and the ability to communicate without a struggle. The model also suggests that the relationship between the team members would be established and the responsibility of each member would be clear as the leader changes the leadership style.
In nursing practice, communication is essential, and good communication skills are paramount in the development of a therapeutic nurse/patient relationship. This aim of this essay is to discuss the importance of communication in nursing, demonstrating how effective communication facilitates a therapeutic nurse/patient relationship. This will be achieved by providing a definition of communication, making reference to models of communication and explaining how different types of communication skills can be used in practise.
The introduction paragraph gives information on communication and the impact that it has on patient-nurse relationships. It gives the reader an understanding of what is involved in true communication and how that it is a fundamental part of nursing and skills all nurses need. It leads those interested in delivering quality nursing to read on. Showing us the significance that communication makes in the
Effective communication is the successful transfer of a message between two or more individuals, consisting of either non-verbal and/or verbal communication. [Donnelly E. and Neville L. (2008)] The Shannon and Weaver Transmission Model (1949, as cited by Donnelly E and Neville L. 2008), consists of five steps which should be consecutively completed in order for face to face communication to be successful. These steps are: the ‘information source’ (the message idea an individual has), the ‘transmitter’ (the mode of communication, in a face-to-face communication this would be the sender), the ‘channel’ (the individual’s voice as they verbalise their intended message), the ‘receiver’ (the individual who is hearing the message) and, the ‘destination’ (the individual who is receiving and decoding the message). [Donnelly E. and Neville L. (2008)]
Communication is a simple process and known by everyone as it is an inborn activity. Yet, there are people suffering from language disorder, who cannot deliver speech normally. Therefore, especially for nurses, it is important for us to learn different communication skills to talk with different people.
It cannot be described in such narrow terms within social work because of the different techniques involved in working with different service users in a multitude of situations. Language and Communication is the 5 Standard in NASW Cultural Standard Indicator. Communication is one of the biggest factors within the social work practice. Communication is such a vague word and can’t be defined within narrow terms because there so many different techniques involved. When communicating with my clients the fundamentals are communication which are voice, body language, hearing observing encouraging and remembering are key thing that I would be apply and be mindful while communicating with my clients. For example and ethical dilemma I may come across is communicating with families for the first time, introducing myself , informing them on details about their case, assess them,refer them to service etc they may not responding accordingly which could be difficult but would reassure them to remain calm and to better explain I’m here to help them in way of
Healthcare is the improvement of health such as diagnosis, treatment, and prevention of disease, injury, and other physical and mental disclose in human beings. Health care systems are organizations established to meet the health needs of target populations. Their exact configuration varies between national and sub-national existence. According to (World Health Organization, 2016) , a well-functioning health care system requires a unit financing mechanism, a well-trained and sufficient paid crew, reliable information on which to base decisions and policies and a well maintained health facilities and logistics to deliver quality medicines and technologies. MSD is a trade name of Merck & Co., Inc., with headquarters in Kenilworth, New Jersey,
As the youngest child of working class immigrant parents,I have witnessed many times were it was hard for my parents to make ends meet. The financial stress that I witnessed from my parents arguements influenced my decision to work hard. From my earliest memories in elementary school, I was always zealous towards my education. If I didn't get the grade I desired, I would hysterically cry. As I proceeded onto the next grade, my self-assurance and ambition increased;however, my entire life was changed--my father passed away.
The stages most frequently cited, Proposed by Bruce Tuckman in 1965, are a result of his examination of 50 articles dealing with group development in various settings; they are referred to as Tuckman’s Stages of Group Development. (Schuman, 2001) They deal with (1) orientation/testing/dependence, (2) conflict, (3) group cohesion, and (4) functional role relatedness, and are more commonly referred to as forming, storming, norming, and performing, in that order. (Tuckman, 1965) It was his belief that these four phases are inevitable.
Healthcare is the fastest-growing industry in America, because health affects every facet of all Americans’ lives. People are living longer and longer than before. The lengthier life expectancy is due to advancements in the science and delivery of healthcare. Health communication has been an essential aspect of the delivery of healthcare. Also, health communication makes an impact and influence on healthcare policy and political initiatives, therefore, affects the health and lives of the people. Thus, it is important to understand the health communication’s overview, planning processes, techniques, and methods that affect and influence healthcare policy and political initiatives.