Communication As A Communication Contract

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Communication
Communication is the primary form of human interaction. Without communication, it would be difficult to convey our thoughts and wishes. According to Conrad (2014), organizations with effective communication are better at adapting to changes that create a calmer, more welcoming workplace. Cultural, physical, emotional, and personality barriers might be some factors impacting office communication (Doucette, n.d.).
Communication Contract
A communication contract is a document that dictates the communication expectations from all parties. It allows communication to have a reciprocal flow between the talkers and listeners by establishing clear principles for better understanding. According to Dresp-Langley, B. (2009), a communication contract recognizes the tools necessary for effective, efficient and ethical communication in an organization or relationship. It specifies the expectations by using explicit clauses within the contract. A communication contract is …show more content…

Branch staff will schedule review on calendar. Financial Advisor will have updated and relevant production numbers in business plan, for the discussion.
Clear and Concise Communication- Verbal and written communication should be clear and concise. When communicating with client, the use of financial jargon should be avoided. Communication between financial advisor and branch office administrator should be without ambiguity.
Difference in Opinion- All office suggestions should be address in a professional manner. All in office suggestions or disagreement should be address at the weekly meeting; it should be listed on the agenda under miscellaneous.
Conflict resolution- Branch conflict must be address within 3 days, after been made aware. If financial advisor is unable to resolve the matter, a member of human resources must be contacted to help mediate the problem and find a solution.
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