Analysis of a Business System

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Analysis of a Business System

Introduction

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The immaculate Brooke Manor is a health and leisure centre that offers

a wide range of facilities that are used by the general public on a

regular basis. The facilities are mainly of top quality with a large

swimming pool, tennis courts, squash facilities and an extensive gym

which houses items such as weights, exercise bikes, running machines

and a state of the art, moving climbing wall.

Until 1987 the house was owned by one of the most affluent men in the

region, Thomas Harley. When he died in the aforementioned year the

house was left to his eldest son, Richard Harley. The son found the

house too large to live in and it was consequently sold to the present

day manager of Brooke Manor.

The management has obviously gone to a lot of trouble renovating the

complex. This is visible in the current facilities that it already

houses. Vast amounts of money have been invested in the leisure

centre. Most of the departments are very modern and up to date with

computer databases and Internet access. Some of the old features of

the complex though have been maintained and kept in their original

state. For example the bar still has Victorian features such as a

large fireplace and decorated ceilings. This adds value to the

complex and gives it a homely feel that can only be described as a

depicting feature of Brooke Manor.

It also has a beauty salon that is unfortunately sometimes overlooked

and somewhat out of date compared to some of the other facilities

within the complex.

Its staff have constant problems that are not totally relevant to the

actual practice of beauty treatments. They do not have customer

databases, in-fact they do not have a computer system at all. This I

find quite strange in a modern business and wonder how they manage to

keep ahead of competitors that are able to operate much faster and

more accurately.

The introduction of new methods would be a great step for the beauty

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