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    WELCOME TO CLUB 2000: DELIVERING CUSTOMER CARE THE AIR FRANCE-KLM WAY PROBLEM: Dr. Jaeger is not just any Air France traveler – he is a privileged member of the airline’s most elite loyalty program: Club 2000. By virtue of this membership, he is to expect the utmost in superior service quality standards from Air France. But after a horrible experience with the airline that left him “standing in the rain,” literally, he is not only incensed from his travels gone awry, but even more from the

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    The merger of Air France-KLM 1. Introduction 3 2. Cause of the problems faced by Air France-KLM post 2009 4 3. The organizational structure of Air France-KLM 5 4. Discussion of the ''Transform 2015'' program 6 5. Conclusion 7 1. Introduction In 2004 the airlines Air France and KLM merged into a new entity known as Air France-KLM. Both the CEO's of the companies saw the need to merge because of the need for consolidation in the European aviation industry. It was a unique merger

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    Merger Of Air France KLM

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    Merger Air France – KLM Organizational change Roos Theunissen 2165763 28-05-2014 Table of contents 1. Introduction 2. What contributed to the problems faced by Air-France-KLM post 2009? 3. Organizational structure Air France – KLM 4. New organizational structure Air France 5. Transform 2015; did the measures revive the airline? Introduction There is al lot of parties who were allied to the merger. Schiphol was afraid to loose clientages, the state thought that

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    Financial Comparison of Air France, Ryan Air and American Airlines I decided to write the first experiential exercise about three airline companies. I chose Air France, what is the most famous airline company in Europe, a big US company American Airlines, and finally big low-cost airline in Europe, called Ryanair. First of all, I would like to give a short introduction about all the three companies, what are their main advantages comparing to other airlines, because all of them are market leader

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    aviation industry by operating transatlantic flights in less than four hours. The slick and elegant aircraft with one of the most sophisticated engineering was one of the most coveted aircrafts of its time. However, this was all destined to end when Air France Flight 4590 was involved in a tragic disaster just outside the city of Paris on July 25, 2000. The crash killed 113 people, but more disastrous was its impact. The belief and confidence people had with Concorde gradually started to fade, and finally

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    Air France-KLM's "Transform 2015" Turnaround Program SUMMARY The case is about the turnaround program of French-Dutch airline, Air France KLM. The airline was formed through a merger of French and Dutch carriers in 2004. The case describes the cross border alliance and the airline's good performance in the initial years post merger. However, from 2009, the company was struggling to remain competitive in the changing global aviation industry. According to some analysts, the differences in culture

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    Air France-KLM Organized under French law, Air France – KLM SA, is a limited liability company that operates one of the largest airlines in the world. The core business of Air France-KLM is passenger transportation, however, other activities include maintenance, aeronautics, cargo, and additional air-transport-related activities involving mostly, catering (Air france-klm group, 2016, p. 13). Both Air France and KLM are amongst the few airlines that were founded before World War II. Both bearing

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    additionally won the award every year it has been presented except for 2010, when the award went to Oneworld. Furthermore, the Star Alliance is probably the most useful for New Zealand based frequent fliers, as New Zealand’s principal airline, Air New Zealand is a member. Air New Zealand frequent fliers are able to take maximum advantage of co-ordinated scheduling, frequent flier points, and international lo... ... middle of paper ... ...df O’Sullivan, M. (2010, September 17). Virgin hints at signing

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    Concorde: The Concorde

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    was far different then any other aircraft, People describes as‘spaceship’ looking. The time it would take you to cross the Atlantic was never seen or heard before. March 2nd 1969, The first concorde flight. Hundreds of reports gathered in Toulouse, France, to watch the first take off, even though this flight was very short, it was the first test and all the work that had been going on and the planning for year prior is paying off and finally it wanted to show the world about the future of aviation

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    Airbus Planning

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    airbus has been cheating for what they called a launch aid by the European government since 1970 to steal the United States “Boeing” jobs. Another rumor stated by George Landrith the President of the Frontiers of Freedom Institute says that: “The Air Force has been trying to replace its aged aerial refueling tanker fleet (the average age of the aircraft is almost fifty years) for more than a dec... ... middle of paper ... ... Airbus pretend to accomplished their missions and goals by using strong

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