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...faction.” (Feigenbaum Foundation, 2013) His principles of TQM were as follows:
• Quality is the customer’s perception of what quality is, not what a company thinks it is.
• Quality and cost are the same not different.
• Quality is an individual and team commitment.
• Quality and innovation are interrelated and mutually beneficial.
• Managing Quality is managing the business.
• Quality is a principal.
• Quality is not a temporary or quick fix but a continuous process of improvement.
• Productivity gained by cost effective demonstrably beneficial Quality investment.
• Implement Quality by encompassing suppliers and customers in the system
These are essentially the principles that have started the concern for quality in industry. Although the methods were not originally started in the construction industry there implementation has become a corner stone of our business.
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