Reengineering Case Study

Quality and product improvement: Companies are rapidly starting their operations in other parts of the world thus resulting to competition, further customer tastes and fashions are continuously and drastically changing thus creating the need for improvement in order to satisfy customers and maintain a considerable market share. Management concepts that have emerged to address the need for quality and product improvement are total quality management and reengineering. Total quality management is a ‘philosophy of management that is driven by constant attainment of customer satisfaction through continuous improvement of all organizational processes, Robbins (2010; p.34) Reengineering “reconsiders how work would be done and the organization structured

Quality and product improvement also creates opportunities for managers as it leads to improved customer relations and focus, reduced cost of lost time, recalls and improves corporate brand reputation and recognition. Well managed quality and product improvement initiatives improves organizational profitability.

People Skill improvement: In the old era traditional approach to management, or scientific management made organizations operations effective as such managers with technical know-how were regarded as effective managers and could predict human behavior, however, with globalization, technological, and demographic changes has brought incredible alteration into human life and work as such, technical know-how of a manager alone is not enough to drive the organization, but a mix with manager-employee relationship or interpersonal relationships, ‘A greater manager-employee relationship can significantly influence members’ behaviors and increase the degree of their commitment to the leader and the organization Lussier ( 2005; p.231) as such this has challenged managers to acquire people or interpersonal skills so that they can

Therefore, managers job is to ensure that profitability is achieved ethically, by putting in place guidelines and policies on ethics, however, ‘in recent years the line differentiating right from wrong has become even more blurred’ Robins ( 2010;p.40). Considering the hazy cloud that sounds the issue of ethics as to what is acceptable and what is not, manager’s personal judgement is key and are expected to lead by example and encourage whistle blowing with no reprisals. Business ethics causes dilemmas for employees and managers as what is regarded as business ethics to some extent reduces company 's freedom to maximize its profit. For example, a multinational company may move its manufacturing plant to a developing country to reduce costs, practices that can save company’s money such as child labor poor health and safety, low wages and coerced employment but, will not be tolerated as ethical. However, it could be argued that the restrictions on company freedom benefits wider society and further the company’s reputation is maintained, customers learn to trust ethical brands and remain loyal to