The first step in resolving organizational conflict is to consider the typical sources of conflict (Donais). The sources of conflict are infinite, but some are recurrent and persistent. Poor communication skills can stimulate conflict and lead to misunderstandings between employees or between employee and manager. While conducting my interview, I learned the director of Noah’s Ark, Regina, is frequently vague and inconsistent with instructions. One employee described a situation in which Regina allowed the employees to wear shorts one afternoon—which is against dress code— but disciplined them for wearing shorts the next day. In this situation, lack of communication and information from employer to employee caused a misinterpretation of rules the organization routinely abides by.
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