Organizational Cynicism Case Study

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1. How would you define the overarching problem? The overarching problem is a long history of lack of leadership, accountability and management from DJJ’s operational staff. . (Varley, 1987, p. 1, 10, 12)
2. Do you think organization cynicism plays a role in this case? If so, how? If not, why not? Organization cynicism absolutely plays a role in this case. The mistrust and dislike of Ellen Schall and Kathleen Feely was exclusively motivated by DJJ’s employee anger towards the mayor’s office, city hall, and Schall’s prior employment in corrections. (Varley, 1987, p. 6, 7, 9.) DJJ staff’s preconceived notions about Schall and Feely ultimately eliminated the agency’s effectiveness, as it resulted in the unwillingness to cooperate …show more content…

It would be in her best interest to express to all of DJJ’s senior employees that she fully understands how much his presence and leadership is sincerely missed. According to Schall, Strasburg had good intentions, but simply lacked the necessary interest of management, her opinion appears to be valid considering the high level of dysfunction that DJJ was experiencing. (Varley, 1987, p. 4) However, stating her personal criticism of Strasburg’s to his prior staff that has nothing but admiration for him, would only lead to more animosity. Therefore, Schall should completely avoid putting Strasburg …show more content…

(Varley, 1987, p. 15) Schall should measure the cooperation among her employees by direct observation, and feedback from the employees themselves. Schall’s second short term goal for DJJ should be to improve the quality of DJJ’s staff. This progress can be measured by staff evaluations that measure the quality and quantity DJJ’s employees work. If employees are not producing, she has no choice but to replace them with more qualified candidates. Schall’s third short term goal for DJJ should be to improve the conditions at Spofford. Although Schall is hesitant to get too involved in Spofford, she needs to make short term improvements, until the decision is made on what exactly to do with Spofford. (Varley, 1987, p. 14) Schall can measure her progress by measuring the overall safety conditions of the facility and the overall quality of treatment being provided by the

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