INTRODUCING THE SERVICE DELIVERY AND CITIZEN PARTICIPATION CONUNDRUM IN KHAYELITSHA

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1.1 INTRODUCING THE SERVICE DELIVERY AND CITIZEN PARTICIPATION CONUNDRUM IN KHAYELITSHA

This study presents an assessment of connections between service delivery – water services in particular – and participatory strategies adopted by different communities. This study was thought-out within a context of heightened militancy in local government as exemplified by the widespread and so called service delivery protests in 2005-2006. A large body of literature (e.g. Benit-Gbaffou 2008a, 2008b, Piper and Nadvi 2010, Tapscott 2010, 2005, Ballard et al 2006, Miraftab 2006, and Zeurn 2001) already exists on the state-civil society nexus in the post apartheid era. A majority of these studies point to the failure of the institutionalised participatory system of governance such as ward committees and integrated development planning. Such failures of the mainstream participatory channels have inevitably set in motion the shifts towards unconventional methods such as protests and court action, which have been relatively more successful in attracting an audience and making voices heard.

Protest itself though is not a novel phenomenon in South Africa, as protest formed a key component of the anti-apartheid struggle. Yet there is a crucial distinction. In the colonial and apartheid eras, black peoples’ participation in governance was circumscribed through a host of laws directed at alienating their South African citizenship. This teeming obsession with and desire to subjugate the African to a permanent underclass in all their existence outside the homeland did not dissuade the black Africans from migrating into ‘white’ urban South Africa. Migration in search of job opportunities mainly in urban areas and mining compounds was a means of ...

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... able to extract compromises from the state through their ability to harness resources required to engage in intricate disputes by utilising various spaces such as mass media, the internet, and enlisting the courts.

In urban areas, transformation of citizenship requires the removal of race as the central basis of planning. While the ongoing transformation has resulted in legal exclusion of foundations of apartheid and the emergence of class as the central cleavage, the quality of urban services and socio-economic access arguably retains roots of the old. For many of the poor, the huge inequalities between their lot and rich and overwhelmingly white population of which the ‘Boers are the avowed nemesis, centres around the quality of houses and associated services at the disposal of the privileged class, and forms the basis on which to measure full citizenship.

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