Recently, Andy has noticed deficiencies in three of the staff members who make up his management team. Although Danielle, Kelly and Patrick have been with the restaurant for a number of years, Andy has identified areas of improvement in an effort to support the company and further the skills of each individual staff member.
As the senior employee, Danielle has developed strong social judgment skills inline with Andy’s customer service philosophy. Unfortunately however, Danielle has lower general crystalized cognitive ability as it relates to working with numbers. While her social skills benefit Danielle’s direct contact with customers in the front-end of the restaurant, a difficulty with numbers limits her ability to solve problems related to billing inquiries and front-end budgeting.
Kelly, who works in the backend of the restaurant, excels in her responsibilities of ordering for the kitchen as well as in food preparation. Although Kelly has a high level of motivation in relation to complet...
... middle of paper ...
...leadership contributes to organizational success. Assisting Danielle, Kelly and Patrick in improving their leadership weaknesses will likely enable Andy to improve the overall operations of the restaurant. While Andy’s is restaurant is currently successful, attention to deficiencies in his own personal leadership style may be necessary in the future. Preparation for a time when critical examination of profit margins is necessary will enable Andy to maintain his success for the next 25 years.
Boone, L. W., & Peborde, M. S. (2008). Developing leadership skills in college and early career positions. Review of Business, 28(3), 3-13.
Northouse, P. G. (2010). Leadership theory and practice (5th ed.). Thousand Oakes, CA: SAGE
Shital, B. (2010). Leadership-well criticized than well understood. Advances In Management, 3(9), 59-65.
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