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Recommended: The role of a chief information officer

CareGroup History
CareGroup HealthCare System is a group of highly professional health care specialists providing best quality health care to the residents of Eastern Massachusetts. In 1996, CareGroup was formed as a merger of three hospitals, The Beth Isreal Hospital, The Deaconess Hospital and Mount Auburn Hospital. After the merger, for about seven years, CareGroup has experienced many financial problems. All the three hospitals incurred tremendous losses. But by the year 2003, the CareGroup became financially stable, with new CEOs running each member hospital. During these seven years, a new integrated technology system was implemented which was very successful and it was commended as the best technology implementation. Until 2002, all these three hospitals were maintaining independent operations. By 2002, the operations of these three hospitals were interconnected under a common IT center called Meditech software. This software center enabled the hospitals to have email applications, networking systems and access to the clinical and financial information through this IT system. This system provided significant benefits to the CareGroup both in terms of revenue and service. This IT system provided services to 3000 physicians, processed 40 terabytes of data per day and stored 900,00 patient records from the year 1977.
But on November 13th, 2002, there was a collapse of the whole network of CareGroup IT organization. There was no response from the systems for about three and a half days. The network stopped responding to any requests. There were some technical issues, which were raised due to improper IT management.
Technical Issues
• A researcher was experimenting with file sharing on a knowledge management application. This s...

... middle of paper ...

...e case, I think the CIO of the company is responsible for the network outage. There are several management techniques he failed to perform properly. He is the one representing the whole IT organization of CareGroup. He is responsible for making the business people, doctors, management heads of CareGroup, understand the importance of IT and its features. It's understandable that he failed in doing that. Another problem is that the IT department was not maintaining any documents related to software or network. There is no proper communication plan, which enable the people to interact about the changes or developments they are implementing. He failed in creating a vendor relationship. There is no proper knowledge management plan. There are no pre-defined disaster recovery plans in place. Hence, we can say that network outage was the responsibility of CIO John Halamka.

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