Who Is Arby's Restaurant Group?

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About Arby’s Restaurant Group, Inc. Since its founding in 1964, Arby’s Restaurant Group, Inc. has been a leading international quick-service restaurant company with more than 3,400 restaurants worldwide. The founders, Leroy and Forrest Raffel wanted to market on a fast food franchise that served other than hamburgers. Arby’s opened its first restaurant on July 23, 1964 in Boardman, Ohio, serving freshly sliced beef sandwiches. The creation of Arby’s freshly sliced roast beef sandwiches continues to inspire smiles through its delicious experience. …show more content…

(Informational) Suggestions: Informational- To increase the companies brand awareness and loyalty amongst the younger demographic. (By 35% among Twitter users) Attitudinal- To change the perception of the brand by 30% amongst the younger demographic from January to December. Behavioral- To engage in five live pop-culture events in the year of 2014. Enhancements: In addition to Twitter, Arby’s could have used Instagram as an alternative social media platform to increase participation amongst the younger demographic. A free meal could be have been awarded to the first 1,000 Instagram or Twitter followers that posted a picture of them wearing a hat that resembled the Arby’s logo. The Arby’s team could’ve used Facebook to send out invites to the VIP hat unveiling event. A meet and greet with Pharrell at the VIP hat unveiling event could have been another tactic to drive engagement amongst millennials. Programming/Execution: • Slogan Arby’s Tips Their Hats to Millennials • Actions and Events Live Tweeting during the Grammys, the Oscars, and the Newseum hat unveiling …show more content…

The message was appropriate to the client, audience, and occasion. In a tweet Arby’s referenced Pharrell’s song “Happy” when they said “We’re HAPPY to support a great cause & get our hat back.” This verbal cue presented that Arby’s is transitioning into the pop culture world. o Nonverbal Cues The Arby’s logo is a nonverbal cue that caught the attention of their Twitter followers because it resembled Pharrell’s Vivienne Westwood mountain hat. o Two-Way Communication The purpose of this campaign was for Arby’s to initiate engagement amongst younger consumers. Using their Twitter platform, Arby’s created a fun and friendly atmosphere during their campaign. With the use of Twitter, Arby’s extended the engagement with Pharrell after their Twitter conversation by participating in the auctioning of his hat. After winning the bid, Arby’s tweeted: “@Pharrell You’re welcome. We’re HAPPY to support a great cause & get our hat back. Good Luck at the #Oscars tonight!” o Opinion Leaders Pharrell didn’t have an official contract with Arby’s but he contributed to helping Arby’s reach the younger demographic. o Audience

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