University Medical: New Scheduling Process

1278 Words3 Pages
bulb-icon

Recommended: Advantages of modern communication methods

Overview Any time a new product or service is launched it is important to plan how that launch is going to be managed using existing or new resources, and to identify potential risks associated with that launch and the financial impact it could have on the company. University Medical has decided to create a new scheduling process within their organization. They are planning to centralize their scheduling calls so they come into a single, centralized call center. The call center will be responsible for all scheduling phone calls, as well as verifying registration and eligibility for those scheduling appointments. University Medical will be using their current resources and moving one secretary to the position of a full time operator, and the remaining secretaries and triage nurse will rotate between working in the call center and their current specialty cluster. Risk and Financial Impact According to Business Dictionary (n.d.), risk …show more content…

In order to understand these expectations, patient surveys were conducted and the results reviewed by the patient coordinator. The information systems and telecommunications resources worked with other parts of the organization that were already using the call center software, where they had their own type of call center, to better understand call center expectations. Physicians, clinical staff, and secretarial staff were also interviewed. The findings showed that patients did not want long wait times, they wanted to be able to book appointments for more than one department at the same time, desired friendly interactions with operators, lastly to be able to call one number to get answers to most of their questions. Clinicians survey results showed that they want the call center employees to be able to accurately book the correct type of visit for the patient based on the reason they are

Show More
Related

  • Case Study: Telecare Case

    1544 Words  | 4 Pages

    Thathamkulam led the initiative to revise and wrote Telecare’s Computer Downtime Policy (Memorandum 118-Tele-015). He has further contributed to minimizing costs to the Houston MEDVAMC, as he has developed documentation protocols to ensure quality documentation for SI/HI callers who called from the After Hour off Site Call Centers. He served as a preceptor to new RN staff, he emphasized the importance of RNs including the Financial Disclaimer in all symptom calls received to help control cost due to negligence by failure to inform Veterans in regards to the disclaimer and failure to address the disclaimer in documentation. As a chair person in one of the Performance Improvement projects for Abandonment Rate Committee, he identified that the Telecare unit was experiencing a high rate (36.7%) of caller abandonment according to 2014 abandonment rate data. This was a problem that had been occurring for the last few years. In collaboration with Pharmacy team, IT team and mental health team, he decided to cut short the documentation policy for Telecare nurses, who are receiving symptom calls including suicidal calls. One suicidal call usually takes approximately 30 minutes to one hour, that back up other patients’ calls in the queue. It automatically resulted in increasing the abandonment rate for the incoming calls. He initiated and created a committee to resolve this issue. The committee meets on a monthly basis to evaluate the situation, and he initiated a plan of action that recommended management to hire additional staff and alert to revisit the documentation policy in order to reduce the current abandonment rates. Mr. Thathamkulams’ vast experiences in Mental Health, he was managed to convinced the Telecare management team and suicidal prevention team by eliminating some of the unnecessary suicidal protocol, which helped to reduced the call handling time to 25minitus per each suicidal call. He also monitored about calling procedures of staff to make sure that

    Read More

  • Case Study Of The Sprout Foundation

    2486 Words  | 5 Pages

    National Institute of Standards and Technology (NIST): Risk Management Guide for Information Technology Systems. Special Publication 800-30, 2002.

    Read More

  • Icd 9 Swot Analysis

    323 Words  | 1 Pages

    ● Manage daily operations of busy, high volume medical practice with multiple locations and establish and implement administrative policies

    Read More

  • The Importance Of Hourly Rounding

    1506 Words  | 4 Pages

    To resolve the problem of patient dissatisfaction, patient falls, increase use in nurse call light and interruptions; 8 West Orthopedics would need to implement hourly rounding into their patient care and preform patient rounding every hour. Implementation of hourly rounding can be a difficult process but with the adequate nursing staff and leadership it can be an uncomplicated

    Read More

  • Computerized Provider Order Entry Pre-Deployment Evaluation Plan

    1909 Words  | 4 Pages

    Van Doormaal, J. E., Mol, P. G., Zaal, R. J., Van Den Bemt, P. M., Kosterink, J. G., Vermeulen, K. M., & Haaijer-Ruskamp, F. M. (2010). Computerized physician order entry (CPOE) system: expectations and experiences of users. Journal of Evaluation in Clinical Practice, 16(4), 738–743. doi:10.1111/j.1365-2753.2009.01187.x

    Read More

  • Primary Care Access

    1277 Words  | 3 Pages

    In today's health care environment many factors contribute to quality care. As a medical practice manager it is important to provide the best medical service for patients in addition to excellent levels of service. Appointment scheduling is a very important aspect of a smooth running medical practice. Appointment cancellation, no shows, and long waiting time by patients have a negative impact on the efficient running of the practice not only in lost revenue but the practices professional reputation as well (Kruse 2010).

    Read More

  • Telephonic Coaching: A Case Study

    288 Words  | 1 Pages

    Telephonic coaching is a means used by both patients and insurance companies because this is one way of keeping the patients healthy. Leeder (2014) believed that private health insurances are providing additional services, such as telephone-based coaching, to encourage the patients to have a healthy lifestyle who are at risk of chronic diseases. Considerably, meeting the needs of the people requires a change in how insurance companies deliver health services. Instead of providing services episodically, the use of telephonic coaching creates a system of continuing care which involves both the hospital and community support. Further, patients are able to absorb new information when they are talking to that person providing

    Read More

  • Appointment Scheduling

    1795 Words  | 4 Pages

    Appointment scheduling and templates are built to maximize provider’s productivity as well as utilize staffing appropriately. Currently, the third next available appointment reports have long wait times and the patients no show rates are consistently high for adult primary care clinics located in the Sarasota County Health Department. These high no show rates reduce the productivity of providers and reduce potential revenue. The long wait times are hindering the ability to meet performance goals that could be generating payment incentives for the chronic disease and the complex high acuity patients. In addition, we know that access to care is important for overall quality health delivery as well as disease prevention, detection, and screening.

    Read More

  • Scheduling A Patient Procedure Essay

    201 Words  | 1 Pages

    When scheduling a patient for a diagnostic procedure or laboratory test, it is often easier for the physician’s office to schedule the appointment than to have the patient schedule it. Before scheduling a procedure for a patient, the medical assistant needs to compile the information that needs to be relayed to the outside facility. The critical information needed for scheduling a patient procedure includes:

    Read More

  • The Role of Communication Services in Health Care

    1609 Words  | 4 Pages

    There are extremely large gaps in our entire aspect of understanding the role of communication services in health care delivery. The care of patients is interesting topic that needs to be addressed, it involves different individuals at all aspects of life, all needing to share patient care information and discuss the management perspective. The special services are increasing with interest in, the use of, information and communication technologies to support health services. Yet, while there is significant discussion of, and investment in, information technologies, communication systems receive much less attention and the clinical adoption of even simpler services like email, voice-calls, and any other electronic interactions is still not commonplace in many health services. Laboratory medicine is perhaps even more poorly studied than many other areas, such as the defining what primary care and hospital services are. Given this lack of specific information about laboratory communication services, this paper will help identify the financial structure of our healthcare system, particularly as it relates to health disparities, the uninsured, and functional communication challenges that America has been faced with, analyze the key components of a communication system, including the basic concepts of a communication channel, service, device and interaction mode. The review will then try and summarize some of what is known about specific communication problems that arise across health services in the main, including the community and hospital service delivery, and how it will we be able to improve the quality of care.

    Read More

  • New Product Development Case Study

    1000 Words  | 2 Pages

    Nowadays, innovation and new product development (NPD) could be considered as an effective strategy for organisations to gain high competitive advantages over its competitor. This strategy has supported companies to satisfy customer requirements individually. Nevertheless, it could also create the challenges as well as the risks which could support or hinder the achievement of companies (Bolumole et al., 2014). This paper will discuss on the challenges of new products and services development. It would also illustrate the challenges and risks associated with developing new products and services. Moreover, this paper will apply the concept of new products and services with the real example from the venture project namely O.W.L (Online World Learning), in order to reflect the opportunities and risks exposure in the real practice.

    Read More

  • Risk Management Framework Essay

    1318 Words  | 3 Pages

    The risk management process needs to be flexible. Given that, we operate in the challenging environment, the companies require the meaning for managing risk as well as continuous improvement in identifying new risks that will evolve and make allowances for those risks that are no longer existing.

    Read More

  • Why WP Should Apply ERM for Stakeholders

    923 Words  | 2 Pages

    Identify the potential risks which affect the company and manage these risks within its risk appetite;

    Read More

  • Benefits Of Supply Chain Visibility

    1133 Words  | 3 Pages

    Constant review of risk management and mitigation plan both at strategic and tactical level should be done depending upon the degree of risk involved in the business and the nature of the product.

    Read More

  • future of health care

    1806 Words  | 4 Pages

    From state and federal levels, the healthcare industry has come a very long way, experiencing changes along the way. The development of advanced technology that has enhanced the quality of healthcare delivery systems will help all patients to be able to benefit. Doctors are able to access patient records at a faster rate and respond to their patients in a much more timely fashion. E-mail, electronic transfer of records and telemedicine will give all patients and physicians the tools needed to be more efficient, deliver quality care and deliver quality telecommunication at a faster pace than before.

    Read More

More about University Medical: New Scheduling Process

Open Document