1. Introduction
Since repulsive traffic situations nowadays getting increasingly occurs in Jakarta, a heart of Indonesian economy city, TransJakarta as Bus Rapid Transit (BRT) system expected to be alternative completion cope with this issue (Hook and Ernst 2005). Within almost ten years operated on 2004 (TransJakarta 2011), TransJakarta operating systems still has require substantial improvement facing a never end congestion and other problems come about (Hook 2003). Reflecting to these matters, one of key points of project implementation on B2B circumstance is collaborativing activity among actors which aline with the market in service ecosystem outlook (Vargo and Lusch 2011). Therefore TransJakarta resource (government, bus operators, employees, customer and other stakeholders) be necessary to stranded in obvious, solid and sustainable design (Hook 2003).
Compared to other implementation of BRT system in developing countries, operators claim rates on TransJakarta yet occupied as substantial number (Hook 2005). The private sector entanglement were undertaken intend to improve the quality, facilities, services and precise competition on public transit services as one of initiate pace to obtain exhaustive conceptualization (Sebhatu et al. 2011). The way of those thinking refers to service perspective which point out on co-created value with customer into organizing the value during the process (Payne et al. 2008). The contract system between TransJakarta and bus operators which conducted as other fundamental aspect assessed occur infirmity (Hook 2005).
For this reason, the aim of this paper is to gain deeper discussion related to contractual systems which conduce discomfort of the employee and resulted to customer service in Tra...
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...my of Marketing Science 36 (1), 83-96.
Transjakarta Management Body (BLU). (2011). TransJakarta Busway System. Retrieved from http://www.transjakarta.co.id/tentangkami.php?page_id=3 .
Sebhatu Samuel P., Heiko Gebauer, Enquist, B., and Johnson M. (2011). “Innovating Value Configuration Spaces: Insight from Public Transport Services in industrialized and newly industrialized countries” 2nd International Research Symposium in Service Management (IRSSM‐2), Jakarta, Indonesia, (July, 2011).
Vargo, S.L. and Lusch, R.F. (2004), “Evolving to a new dominant logic of marketing”, Journal of Marketing, 68 (1) 1–17.
Vargo, S.L. and Lusch, R.F. (2008), “Service-dominant logic: continuing the evolution”, Journal of the Academy of Marketing Science, 36 (1) 1-10.
Vargo, S. L., & Lusch, R. F. (2011a). It’s all B2B… and beyond: Toward a systems perspective of the market. In
both B2B and B2C is that it gives to both business models a more effective control over theri customer
It is human nature to look out for one’s individual self-interests. This vested interest is what minimizes unjust treatment by other parties and ensures success. Leverage is priceless when presented with an unfair employment scenario. In the case of an employer and employee relationship, too much power on either side can quickly become detrimental. Balancing this power is no easy task and holds no single solution. In this essay, I will propose that the contract at will, or employment at will, is one viable solution that can legitimately benefit both the employer and the employee. My view on this issue is one that is often the minority, as there has been a significant amount of criticism over the contract at will. In a society that is fearful of large and overly powerful corporations, the idea of at will employment can seem absurd to some. Many people believe the contract at will is an easy attempt for corporations to abuse their power against the working man. My arguments that follow will demonstrate how just-cause requirements are not always in the best interests of employees. My defense will include many of the points made by Epstein and other scholars, as well legal cases and my personal opinions. Through the use of the contract at will, I will argue that employment operations can become more efficient and equitable for all parties.
Solana, D. (2007): Entrevista en “El nuevo marketing 2.0”, Interactiva Digital no 79, abril de 2007.
The Director of Transit, Management staff and the ATU Local 113 need to work closely together with an external Organizational Development Consultant to develop a strategic vision for the service that goes beyond just putting buses on the street, demonstrating an understanding of leadership and commitment to managing Transit to deliver the seven strategic goals (Safety, Customer, People, Assets, Growth, Financial Sustainability, and Reputation) for this service in a financially sustainable way. Through working closely with an Organizational Development Consultant the team will demonstrate the importance of management information, metrics, analysis, predictive models and management processes to define options and adapt their service to realize an appropriate balance to achieve a sustainable future as service
In contrast, B2C companies are product driven. These products have to be highly in demand to the consumer market, and in order to be successful these companies have to sell the product or service in high volumes to make a profit. Therefore, the relationship between the company and the consumer is not nearly as maintained as that of a B2B company. The value of this marketing strategy is the transaction- as many as possible to cover the costs and make a profit. In a similar fashion, however, there is also the value of trust, as a consumer that trusts the company or the brand will often assist the company in increasing transactions (Murphy, 2008).
Introduction A proposed change in contract law yields discussions as to why employment laws should possibly override contracts between employers and employees. The premise of this argument is the fact that employees lack bargaining power and resources that can help them fully secure their interests through contracts. There is need to abandon the existing precedent in courts where employment agreements and collective bargaining agreements override major sources of the employment law. If implemented, organizations will be keen to align all the employment contracts with the existing laws and avoid grievances and court cases that are brought up by disgruntled employees. Billions of dollars, every year, are lost due to inconsistencies in the pure nature of industrial relations in the country.
You need to write an essay related to the development of an employee’s psychological contract. This essay is designed to widen your knowledge of this particular facet of the employer-employee relationship. Hence, you are required to widely research the concept of psychological contracts and write an essay that discusses the construct. Details of what is required within this assignment will be discussed in class.
Shafer, S. M., Smith, H. J., & Linder, J. C. (2005). The power of business models. Business
The Federal Transit Association (FTA) defines BRT as a rapid mode of transportation that can combine the quality of rail transit and the flexibility of buses according to Thomas (2001). A more detail definition of BRT is a flexible, services, vehicles, running way, rubber tired rapid transit mode that combines stations and ITS elements into an integrated system with a strong positive image and identity. BRT system is designed to be appropriate to the market they serve and their physical surroundings and can be incrementally implemented in a variety of environments. In brief, BRT is a integrated system of facilities, services, and amenities that collectively improve the reliability, speed, and identity of bus transit. In many aspects, BRT is rubber-tired same as light rail transit (LRT), but with
Psychological contract is the unwritten contract that illustrates a set of expectations exists between the individual and the organisation (Sonnenberg et al, 2011). Svensson & Wolven (2010) point out that it can be a relationship between the members of a group, the people who work in the same company, department or organisation, several groups or parties in an organization, etc. It includes the work performance requirement, job security, training, potential development, compensation and subside. Psychological contracts are the mental representation based on belief or perception, so it may help the employees and employers get rid of a complicated employment relationship. For instance, the employees and employers may understand very clearly about the terms and conditions and what they have been agreed upon. The perception of each individual is very important and essential (Ekelund et al, 2010, 1438). Thus, when they work in a high competitive group, it could motivate them to implement their work consciously. Combined with a few exceptions, some researches cite that psychological contract is only regarding to the employee–manager relation and the term that mostly...
Pine, B.J., Peppers, D. & Rogers, M. (1995). Do you want to keep your customers?. Harvard Bussiness Review. March-April. pp. 103-104.
Although relationship customers also use the BAS system, it is more valuable for transactional customers. Since transactional customers emphasize more on quick delivery and low prices, but less on relationships, A/S focuses its efforts with the BAS system on providing the transactional customers with these values.
(In this research case, I want to know what the key factors of the profitable MTR system are. In another word, what conditions other cities in developing countries need in order to successfully replicate the MTR rail-property development model.)
Since operated in 2004, TransJakarta as the largest Bus Rapid Transit (BRT) system in the world serving around 350.000 passengers per day through the length of 241 km on purpose to solve the chronic traffic congestion of Jakarta (Winarto 2013). During nine years operated within 12 corridors and 25 routes, TransJakarta have much outwork be bound to rectify, mainly in their intern organization part which influence their market orientation outlook (Winarto 2013). One of cue a greater market orientation implied from declining of customers complaint parallel with the rise of eagerness customers take TransJakarta as their lifestyle (UITP 2010). Contextual to these idea there are many challenges to realize sustainable future for TransJakarta.
Throughout history, getting things (and people) where they need to go has been a pretty basic need. The Romans needed to move stone to build their aqueducts; the nobles wanted luxury spices and silks brought to them from far off lands; ancient cities needed to move vegetables and grains from the farms, to storage, and then to the cities to feed the populace. Transportation has always been one of the backbones of every great civilization, without the ability to move goods long distances, your 'culture' was only the distance you could go conveniently to get what was necessary for survival that you could not produce. The industry boomed during the railroading system and hasn't slowed since. First, there were ships and horse-drawn carriages, then cars, now huge 40 ton trucks and jumbo air-liners.