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Toyota's HRM practices in the UK
Abstract
This report examines Toyota's HRM practices in Japan and looks at how changes were made when setting up the European plant in the UK. Toyota were faced by the pressure to remain internationally consistent with their HRM practices, which include, employee commitment, employee integration with the organization, flexibility and adaptability and lastly quality. However there were local cultural forces which also needed to be taken into account.
Introduction
The HRM strategy in Japanese companies is supported by the six pillars of Japanese employment practice lifetime employment, company welfare, quality consciousness, enterprise unions, consensus management and seniority-based reward systems. Toyota is at the heart of global manufacturing, a company that has grown over 70 years to become the world's third largest vehicle manufacturer. (Toyota worldwide 2006) Toyota is the seventh largest company in the world and the third largest manufacturer of automobiles, with production facilities in 26 nations around the world employing more than a quarter of a million people. The decision to manufacture in Europe was based on a corporate policy of building vehicles where the customers are and The United Kingdom was chosen for many reasons including its history of vehicle manufacture, the large domestic automobile market, its components supply base and its excellent links with the rest of Europe.
The vehicle manufacturing plant is located at Burnaston in Derbyshire, the engine manufacturing plant is located at Deeside in North Wales.(Toyota Manufacturing UK 2006 ) the company has, since production began in 1992, grown to its current size with 5,500 members are employed. As ...
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...ions, consensus management and seniority-based reward systems all suitably adapted to the local context, of course, this would force the adoption of Japanese practices such as Kanban(JIT) and Kaizen (continuous improvement), that call for flexible utilization of resourceful humans.
Legge, (2004)
Toyota was forced into adapting its strategies to different marketplaces as well as altering its management style. For example in Toyota UK the organisational structure corresponds to the traditional Toyota system which encourages team working and communication between workers this was done through training, sharing of information and knowledge between teams and team members. The fact that Toyota dealt with trade unions, shows departure from traditional Japanese organisational behaviour represented innovative adaptations on the part of the company to operating in the UK.
HRM in any company is a weighty issue that needs much attention where business performance is linked to a HR strategy (Caldwell 2008; Ulrich et al. 2008). In the recent past, competition has become stiff, such that organizations need to come up with other means to compete in the extremely dynamic market world. Thus, companies have shifted their emphasis to Strategic Human Resource Management (SHRM) where they enhance and empower their personnel in order to increase the productivity and the services offered into the market (Mello 2006). This goes against the traditional ways of increasing the means of competition where organizations place emphasis on tangible resources. In the past, organizations competed in terms of machinery and acquisitions. This has changed greatly due to the changing customer tastes and the diversity of the market in the present (Delery & Doty 1996; Lengnick-Hall et al. 2009).
Poor communication between Toyota 's U.S. operations and the company 's headquarters in Japan was one of the main causes of the companies recall issues. Senior management pointed out the lack of quality years before the company had issues, but it was ignored. Employees at Toyota relayed the information of faulty equipment, but the main head quarters ignored the information. The company being so secretive even after finding out about the faulty parts still didn’t communicate with their employees on the outcome of the
Taiichi Ohno was born in China and grew up in Japan during a very turbulent time. Born a few years after the Russo-Japanese War and two years before the First World War, his leadership helped Toyota become a world leading car manufacturer at a time when Asian brands had difficulty competing against European and American manufacturers (Grips, 2006). To make matters worse for Toyota and other Japanese companies, Japan had been severely bombed during World War II. This left Japan’s industry and workforce weakened and uncompetitive. In addition, as one of the losing axis countries, Japan had lost territory to the Soviet Union and China and was forced to pay billions of Yen (¥) in damages to the victor nations, including the United States and the Philippines (Washington Post, 2014). Although the United States initially helped Japan financially in order to keep them out of the Soviet Union’s sphere of influence, ultimately, Japan was responsible for its own reconstruction and reindustrialization.
The main issue in case study 4-7 focuses on what the Japan company Nippon Cash Machines and their recent US merger National Office Machines should do to their Japanese sales force who has always followed a salary based payment plan and lifetime job security because they are quickly loosing market share in a highly competitive market. Therefore, the main statement for the case is as follows:
Toyota Motor Corporation is a Japan based company, whose headquarters are located in Aichi Prefecture. The company was founded by Kiichiri Toyoda in 1937. Currently the company’s CEO is Akio Toyoda. Toyota is basically into cars and it is one of the top players in the world in this industry. Toyota also owns two other brands namely Lexus and Scion, which gives the company a lot of advantage over it’s other competitors. Toyota manufactures sedans, saloons, suvs, muvs, pick-up trucks and buses. During the year 2013 Toyota had approximately 333,498 employees, who were working globally. In March 2013, Toyota was ranked as the thirteenth biggest organization globally in terms of its revenue. In the following table we can see the financial report of Toyota Motor Corporation in the year 2013-
(5) Liker, Jeffrey K. The Toyota Way: 14 Management Principles from the World's Greatest Manufacturer. New York: McGraw-Hill, 2004. Print.
This case depicts about the success stories of the collaboration in the automobile industry by the Japanese and US firm though they were obviously competitors. One significant success story emerging from the alliance involves Ford probe and Mazda MX-6. There were swapping of resources and capabilities between the two firms. Mazda designers design the basic platform, engine and drive train for the cars. Mazda then design the outside of the MX-6 and Ford does same for the probe. Finally both cars are assembled at a factory owned by the two firms. Ford escort was another successful offspring of the alliance where again the Mazda engineers designed the car and Ford made it. But the alliance was not without spots. Mazda Navaho one of the offspring of the alliance which was basically build upon the on of the Ford popular product Ford explorer and build by the Ford makers. Ford made an opposite step by denying to provide the Japanese partners Navaho production to continue production of its own product line. The partner Mazda in addition fell into financial distress and Ford got the effective management control of Mazda and took some bold steps which eventually went against the collaboration.
Organizations must operate within structures that allow them to perform at their best within their given environments. According to theorists T. Burns and G.M Stalker (1961), organizations require structures that will allow them to adapt and react to changes in the environment (Mechanistic vs Organic Structures, 2009). Toyota Company’s corporate structure is spelt out as one where the management team and employees conduct operations and make decisions through a system of checks and balances.
Toyota Motor Corporation is one of the largest automakers in the world. At its annual conference in Tokyo on May 8, 2008, the company announced that activities through March 2008 generated a sales figure of $252.7 billion, a new record for the company. However, the company is lowering expectations for the coming year due to a stronger yen, a slowing American economy, and the rising cost of raw materials (Rowley, 2008). If Toyota is to continue increasing its revenue, it must examine its business practice and determine on a course of action to maximize its profit.
As a whole, human resources has undergone an enormous transformation in the United Kingdom and the United States (Popescu, 2016). It no longer plays an administrative role, it is now a strategic partner in any organization. The United States are leading the pack on global human resources and now other countries, such as Japan, are jumping on the
In 1950s, Toyota has developed lean thinking. The Toyota Production System aspires to minimize waste and increase efficiency while at the same time enhances its product quality. From this initiative, Toyota managed to widen its competitive edge by employed fewer employees in the car production with a small number of flaw products.
The internationalisation of the organizations has made the International human resource management function (HRM) complex. The IHRM has many functions that are the same as that of HRM. However, due to the internationalisation of the companies these IHRM functions must be accommodated to manoeuvre on the large scale while keeping in view, the more complicated and diverse business goals of the respective MNC (Dowling et al., 2009).This essay gives an insight into different roles of the IHRM in the multi-national companies (MNCs) and how these roles differ between the MNCs. Although IHRM performs significant activities in the (MNCs), the jobs performed by IHRM vary in different MNCs depending upon the strategy and structure of the respective MNC that is the degree of integration and centralisation. Also, the IHRM’s role differs between the MNCs on the basis of the size, nature of the business and the institutional and cultural context of the MNC. First, the essay briefly describes the terms that would be relevant to the essay. Second, it
The role of today’s Human Resource Manager (HRM) is much more involved than in the past. Human Resources (HR) has ordinarily been referred to as Personnel. Formerly, the manager in this field, whether it was referred to Personnel or HR, held a narrow margin of responsibilities. Today’s HRM has the unique role of looking out for the interests of both the employee and employer. Technology, globalization and outsourcing have added a challenging twist to HRM responsibilities. Adding further to this unique challenge is the fact that many industrial and skilled labor workers as well as professionals and others belong to labor unions.
Values, notions, ideas and ways of being (Bodley, 1999). The HRM has develop over short long past. After this, multinational sector has gone for lot of progress, surrounded by the areas as like Strategic Human Resource Management and International Human Resource Management. In additional to that, the increasing levels of globalization and internationalization of multinational sector, the development of new promote it likes China, Europe India, Nigiriya ect..
Not all organisations have sole objective of achieving competitive advantage and RBV approach can be introspective without much consideration of socio-political and economical environment (McKenna and Beech, 2008). As this suggests that each corporate environment and requisite strategy are “unique, complex and dynamic” therefore, HRM practices and their implementation in organisation will also be “unique, complex and dynamic” (Buller and McEvoy, 2012, p.53).