Total Quality Management: The Importance Of Total Quality Management

Quality Management is needed for businesses to produce cost efficient and quality products and/or services that meet the needs of the customers. There’s more to quality than the product/services in an organization. This paper will research the importance of different quality improvement models, (i.e. total quality management, six sigma methods and rapid improvement events- RIE), Management and Employees involvements and what happens when quality improvement deteriorates.

Introduction

The “Total Quality Management” (TQM) works best for measurement with organizations that provided services to people, as it allows for quality improvement towards the consumers. When Management presents a need to change within a timeline, employees will support it to meet the organizational goal, especially, when the reason for the change makes sense. Nevertheless, safety improvement and a need to correct a problem that developed during service or production is a major urgency. For employees to buy-in to the need for change, it may be necessary to bring in employees that would not be part of the management team, however, where leadership and motivators can become part of the change.

However, according to research, quality management, “is a concept used throughout a business that also extends to customers and suppliers” (Davoren, 2017). Although, Quality Management is not only about the development of the product, but includes the involvement of people, the culture to create the product, resolving potential product risks, the organizational concepts, etc. and all responsible for building the product and/or services from beginning to finish, up until the product reaches the