Along with managing the relationship the company has w... ... middle of paper ... ...to mastering the marketing mix. Business Strategy Series, 8(2), 122-131. Retrieved August 5, 2008, from ABI/INFORM Global database. (Document ID: 1374488541). Kerin, R.A., Hartley, S.W., & Berkowitz, E.N., Rudelius, W. (2006).
PayScale. PayScale. Retrieved December14, 2008, from http://www.payscale.com/Job_Description/Customer_Service_Representatives_( CSR) Performance Appraisal for Teams (1998). Performance Management Practitioner Series. Retrieved December 14, 2008, from ttp://www.opm.gov/perform/wppdf/teams2.pdf Specialty Retailers Inc, .
According to Achieving Quality through Continuous Improvements, it defines total quality management as: Total Quality Management is a holistic business management methodology that aligns the activities of all employees in an organization with the common focus of customer satisfaction to be achieved through continuous improvement in the quality of all activities processes, goods and services (1998). According to Wikipedia, it defines total quality management as: A management strategy aimed at embedding awareness or quality in all organizational processes. TQM has been widely used in manufacturing, education, government and service industries, as well as NASA space and science programs. Total Quality provides an umbrella under which everyone in the organization can strive and create customer satisfaction. Total Quality is a people focused management system that aims at continual increase in customer satisfaction at continually lower real costs (2006).
Supply Chain and Inventory Management December 6, 2008 Supply Chain and Inventory Management With the increased globalization, competition and complexity in global supply chains, more companies have realized that supply chain management is critical to the optimal organizations overall operation. It is no longer just the responsibility of the warehouse manager and logistics director (Pundir, 2008 and Wharton). In the past, many organizations didn’t manage their supply chains they left that up to the suppliers. Usually the supply chain planning, marketing production and inventory management in most organizations operated as separate departments (Stevenson, 2007). Businesses have recognized the strategic importance and the need for effective and efficient supply chains in operations management (Stevenson, 2007).
In addition, Kankanhalli, Tan and Wei (2006) n... ... middle of paper ... ...earch Premier database. Kankanhalli, A., Tan, B., & Wei, K. (2006). Conflict and performance in global virtual teams. Journal of Management Information Systems, 23(3), 237-274. Retrieved July 5, 2008, from Business Source Complete database.
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KERZNER, H. (2001) Using the project management maturity model: strategic planning for project management, John Wiley & Sons, Inc. PMI (2010) PMI ® Case study: SAUDI ARAMCO HARADH GAS PROJECT viewed on 13th March 2010 << http://www.pmi.org/PDF/Case_Saudi_Aramco.pdf >>. SNOWDEN, D. & BOONE, M. (2007) A leader's framework for decision making. Harvard Business Review, 85, 68. TEECE, D., PISANO, G. & SHUEN, A. (1997) Dynamic Capabilities and Strategic Management.