The Scariest Four Words Analysis

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According to Kettl (2015) systems have four elements for holding public administrators accountable, namely; standing setting, voluntary compliance, sanctions, and monitoring. He further states that accountability is a matter of balancing internal norms with external processes. Presidents come with their policies and influence government to be efficient, effective and expeditious in service delivery. They minimize unnecessary government overspending and cut the budget where necessary. They even apply the common phrase “doing more with less” when they want more production by employing less resources. In this case, Bott (2010) quotes some of the words which he considers as scary like “Doing more with less” and Ronald Reagan’s famous words which …show more content…

It seems easier to cut government programs to save money or invest strategically to make services better, but it's hard for the government to work better and cost less at the same time (Kettl, 2015). According to Bott (2010) all these should begin by changing the philosophy. People should lose words such as blame, accountability and fault. The thinking of errors as people mistake must be stopped. One problem, he observed is long queues (lines) at government offices for people seeking services. He recommends that government must cut such long time spent …show more content…

More handoffs necessitate more costs, and they create bottlenecks, batching, and backlog. Bott (2010) quotes Washington Department of Social and Health where this strategy (doing more with less) was applied and worked. The department reduced wait time from 3-4 weeks to 5-45 minutes and the number of days for processing benefits from 14-18 days down to 4-8 days. In addition, more people got services as food stamp costs went down from $136 to

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