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The importance of Communication in Healthcare
Justify the need for effective communication in healthcare
Justify the need for effective communication in healthcare
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Communication, in healthcare, is a multidimensional concept that involves patients, family members, and a health care team. There is a direct correlation with communication, improving a patient's well being, and quality of care. Adequate communication among physicians and their patients is an actively growing research topic. Results supplied by such studies have provided effective recommendations for oncologists and their team. These recommendations include the patient-physician relationship, how physicians utilize medical information, how physicians deal with patient emotions, physician self-management, and educational conferences designed to sharpen communication. Communication is important during each phase of cancer care. Patients are concerned with a wide range of issues including pain, death, and disability. There are distinct categories that affect the way a physician communicates with a patient including physician training, communication barriers, the patients role, communication with families, communication styles, alternative treatments, communication research, as well as public awareness. A successful communication interaction implies that all parties have created a "partnership" and the patient has been fully educated on his or her condition as well as the different options to address the condition. Educating oncologist's on how to adequately communicate with a patient is a controversial subject. The cancer team members need to be capable of recognizing which communication skills best fit their current situation. "Communication skills can be defined as the cognitive and emotional abilities used by clinicians to enable patients and their families to understand the nature of the illness, to partner with patie... ... middle of paper ... ...634/theoncologist.2008-0042 Surbone, A. (2008). Cultural aspects of communication in cancer care. Supportive Care in Cancer, 16(3), 235-40. doi:10.1007/s00520-007-0366-0 Takeuchi, E. E. (2011). Impact of Patient-Reported Outcomes in Oncology: A Longitudinal Analysis of Patient-Physician Communication. Journal of Clinical Oncology, 29(21), 2910 - 2917. doi:10.1200/JCO.2010.32.2453 Travaline, J. M., Ruchinskas, R., & D'Alonzo, Jr, G. E. (2005). Patient-Physician Communication: Why and How. J Am Osteopath Assoc, 105(1), 13-18. Retrieved from http://www.jaoa.org/content/105/1/13.full?sid=6da6d1c4-b073-40c0-beec-ff9b9c5bb682 Williams, S., De Maesschalck, S., Derese, A., & De Maeseneer, J. (2004). Socio-economic status of the patient and doctor-patient communication: does it make a difference? Patient Education and Counseling, 56(2), 139-146. doi:10.1016/j.pec.2004.02.011
Racial and ethnic inequalities in healthcare results in non-white patients receiving lower quality care that White patients. Additionally, people who speak limited English encounter more communication issues with doctors and nurses that people whose primary language is English. (AHRQ, 2011). Consequently, as people with chronic conditions utilize more healthcare services, they are more likely to complain of issues with the doctor-patient relationship. They feel as though they are not able to participate in their care, their doctors do not allow them to contribute to their medical decisions and they feel like doctors are not disclosing all information related to care. People who encounter this type of cultural ignorance become dissatisfied with their treatment and overall healthcare experience and are at high risk for negative
The study observed a positive correlation exists between doctor-patient relationships and improved health outcomes. Moreover, the study identified the major risk factors in poor management and prognosis of cancer, which were poor patient-doctor communication, lack of truth telling about fatal illnesses, and low social economic and educational levels. Subsequently, it revealed the major determinants of the quality of health care provided. The research stressed on the importance of taking into consideration the patient’s cultural backgrounds during healthcare provision process, and recommended that health care providers be sensitive towards patients.
Between Members of a Hospital-based Multidisciplinary Lung Cancer Team. European Journal of Cancer Care, 22(1), 20-31. doi: 10.1111/ecc.12004
In conclusion, doctors have a moral obligation to tell patients the truth about their illnesses, unless the patient clearly states that he or she does not want to know. Medicine is a field that works to treat the patient. This means that physicians are there for guidance, using expertise and years of education to guide them to a cure. This does not mean that a physician should make decisions about the patients without proper consent. Believing that patients will misunderstand the diagnosis, or assuming that they won’t want to know are not valid reasons for keeping information from the person. Communication is important in a medical setting, and is especially important when talking about the health of an individual. With relevant, appropriate and humanistic communication, telling a patient their diagnosis can and should be done in a caring way.
Bylund, C., Peterson, E., & Cameron, K. (2011). A practitioner’s guide to interpersonal communication theory: An overview and exploration of selected theories. Patient Education and Counselling. Volume 87. Issue 3. Pages 261- 267. doi: 10.1016/j.pec.2011.10.006.
“Physicians and other health care professionals all agree on the importance of effective communication among the members of a health care team. However, there are many challenges associated with effective interprofessional (between physicians and other health care providers) communication, and these difficulties sometimes lead to unfavourable patient outcomes” (Canadian Medical Protection Association, 2011 p. 11).
Maintaining communication with patients, survivors, families, and the health care providers to monitor patient satisfaction with the cancer care experience.
In health and social care effective communication a key skill all professionals should have when working with families, carers, children and young people. Having this skill helps to build trust it can also encourage the individual to use the services. Effective communication is essential when trying to establish and maintain relationships and it is a process that involves listening, questioning, responding and understanding. However there are many barriers that can effect how effective the communication is a few examples of these barriers could be: language, personality, visual or auditory impairment or a disability. In order to over come these barriers there have been many advances in the strategies that can help in situations where the communication is not effective, a strategy is a method or a plan that can help someone or something succeed in achieving a goal or result.
This study examined the risk of preventable adverse events among patients with communication problems admitted to a hospital and a major flaw of how health care is delivered. 3% to 17% of those in the hospital experience an adverse event in which almost half of those could be considered preventable. Language barriers and disabilities serve as some sources of difficult communication between patients and health care professionals. The study found that patients with a communication problem were 3 times more likely to experience a preventable adverse event than patients without communication problems. Most events were drug related or a result of poor clinical management, however, some were the result of a communication problem, such as deafness. These medical errors relate to improper or inadequate communication and should be reduced. This article supports the proposal because communication issues are related to health literacy. Patients and health care teams must work together to achieve the best method of care by optimizing information flow between patients and health care professionals.
Betcher, D. K. (2010). Elephant in the Room Project: Improving Caring Efficacy through Effective and Compassionate Communication with Palliative Care Patients. Medsurg Nursing, 19(2), 101-105.
Problem Statement The problem is the staff is uncomfortable having EOL conversations with terminal cancer patients because the staff is not trained to initiate or conduct EOL conversations. Training would enable nurses to have EOL conversations with patients (Blaževičienė, Newland, Čivinskienė, & Beckstrand, 2017). Nurses tend to keep communication at a superficial level and avoid emotional cues because they are not prepared to have an EOL
Communication encompasses a wide range of processes such as the exchange of information, listening, posing of questions (Fleischer et al., 2009) or use of body language. In a healthcare environment where there are constant interactions among nurses, doctors, patients and other health professionals, professional and effective communication is important in ensuring high quality healthcare standards and meeting the individual needs of patients.
Tamparo, Carol D. & Lindh, Wilburta Q. “Therapeutic Communications for Health Care”; Third Edition.2008. Clifton Park, NY.
The understanding of individualistic vs. collectivist orientation and different generational groups (traditionalist, Baby Boomers, Generation X and Millennials) are critical elements that the students should be aware of to help them develop effective communication strategies. Moreover, the patient-centered communication model such as LEARN (Listen, Elicit, Assess, Recommend and Negotiate by Berkins and Fowkes, 1993) is a simple yet effective model that can be easily incorporated in patient-client/student interaction to enhance communication skills with clients from diverse
Healthcare is the fastest-growing industry in America, because health affects every facet of all Americans’ lives. People are living longer and longer than before. The lengthier life expectancy is due to advancements in the science and delivery of healthcare. Health communication has been an essential aspect of the delivery of healthcare. Also, health communication makes an impact and influence on healthcare policy and political initiatives, therefore, affects the health and lives of the people. Thus, it is important to understand the health communication’s overview, planning processes, techniques, and methods that affect and influence healthcare policy and political initiatives.