Supervisor Case Study Essay

This case study was very familiar to me. I work for a company that has done external hiring when internal applicants have applied and seem to meet all the qualifications. It can be hard to be an employee with a business for several years and someone brand new off the street comes in and is your boss. Just like in Juanita’s experience, the new supervisor does not know the internal workings of the company or the unit. Juanita may be thinking what does this person have that she does not. It may feel as she is training her boss, which she and the other employees in the unit are doing.
This can be a difficult and stressful situation to be in for both sides. Mary is faced with people who already have a grudge against her coming in without knowing

You must make a choice that would make you happy. Just like any other you make in your life, both parties should pray before making these decisions. Ask God to help guide you in the direction he wants you to take. Maybe it is not time for Juanita to get this job because God has another path that he needs her to follow Him too that is great for her.
I do agree that the company should have advised Mary of the internal applicants that applied and did not get the position. This information could have helped Mary be better prepared for possible hostility.
In addition to individual meetings, I also feel the group setting should have been done first. Addressing everyone at the same time and letting them know your background in the field could possibly ease some of the tension. I would also let them know that I am there to learn as well as trying to advance the unit in any way that I can. Letting the employees know that we are all human and this will be a transitioning time for both parties, that working together as a team could help them be so much

We have standards and guidelines that are to be met on every call you take. We have random calls pulled every month. We also conduct side by side and remote monitoring of calls. These can be conducted by your team leader, unit leader or quality specialist. I believe this process helps people stay on task and use all resources to provide excellent service.
To be honest, as a consumer, I probably would have left the salon in this case study. Per the description, it was not busy but no one even took the time to greet this customer. Just to even acknowledge his presence. No one took the time to ask if he had been there before or to walk him through the process of how the stations worked. I find that if I am going to pay for services I would like them to be explained to me.
I agree that the girl that was washing his hair was the ultimate in rude service. At no point did she ask him anything about how he was or how he wanted his hair washed. To me it seemed as if he was bothering her from doing nothing. Even if this was her 20th customer of the day, she should have treated him as if he were your first and most