Sears Case Study

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Sears is an American sales staple and has proven over the years that they have the ability to evolve with the changing sales landscape. But in the last 20 years their public reputation along with sales, assets, and corporate diversification have all dwindled. The name Sears still holds weight in the current marketplace, but the corporation is in danger of eventually disappearing if something is not done soon.
In 1888 Sears, Roebuck, and Co. launched their first magazine, with a target market of farm families that didn’t have access to department stores. By 1895 the Sears magazine had grown to 532 pages, selling items like sewing machines, bicycles, sporting goods, and even automobiles, and was producing sales of $750,000 annually. But this was only the tipping point for the company, in 1907 under the leadership of VP and Treasurer, Julius Rosenwald, the company had grown to $50,000,000 in annual sales. In 1895 Rosenwald and his step brother, Aaron Nusbam, bought 50% of Sears for only $150,000 (buying out Roebuck) and in 1903 Nusbam’s 25% was bought out for $1,300,000, a 1733% stock growth.
From 1906 to 1940 Sears Magazine had become the chief American household magazine and was often called “the Consumer’s Bible” and was now selling items as extravagant as kit houses. In the 1920s Sears began its brick and mortar stores, which was built on the principal of urban homes having more capital to spend on household goods. This expansion quickly led to suburban markets having stores and even mall development. In many ways Sears was the company to imitate in American sales and was even creating subsidiaries to allow for more rapid growth, such as Homart Development Company, which constructed malls across America.
Throughout Sears’ hi...

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...cts and outlets that met the needs of their customers. But a clear change occurred and rather than being a trendsetting innovator in the retail industry, they settled for doing what everyone else was doing. By stopping product innovation and asset diversification they entered into a price and service war with other retailers, and have never been able to diversify themselves in either category. Walmart currently dominates the retail industry as a low cost leader and companies like Nordstrom have been able to establish themselves as service leaders, but Sears continues to sit in the middle without a true unique selling position. In order for Sears to survive another hundred years, if not only ten, they have to get back to their original unique sales and service orientation of bringing new and innovative products to their customers in the most convenient way possible.

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