Royal Reels Case Summary

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Martin Gedman’s years of experience as a savvy businessman with Royal Reels foreshadowed to him that the slot gaming industry was rapidly changing, and Royal Reels competitors were outmaneuvering them with innovative gameplay. This reality left Gedman with key choices to make as it related to the company which he inherited from his father and took to higher levels over the preceding few decades.
According to the customer experience framework that Gedman and his team of senior executives constructed during their meeting in fall of 2002, the company needed to improve in its ability to spark interest, deliver options, and create surprise among its customers. Hence came the need for an advancement in video technology, which the team surmised would …show more content…

Ultimately, the decision that Royal Reels made to acquire Digital Design Systems proved to have immediate success. When looking at Royal Reels total volume of slot machines within the industry being 72,421 as of 2005, and 82,297 in 2006. With this increase in volume of 12% it is clear that DDS had a profound impact on Royal Reels overall competitiveness in the market. For example, the Royal Reels Company saw and overall increase in its market share from 26.9% to 29.2%, and relative market share from 79.1% to 87.2% across the same time period (Exhibit 2).
Moreover, the acquisition of DDS ensured that Royal Reels not only competed with their main competitor generation games within the industry, but provided the platform to surpass all other competition in the market as a whole. In 2005, before the release of Royal Reels 3 video-reel slot games, Royal Reels was the second largest company by revenue in the industry. After years of innovation and investment in other avenues of the slot gaming market, Royal Reels as of 2011 are the leading firm in the market with a market share of 39.3%, and a relative market share of 144.5% when compared to generation games (Exhibit

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