Reflection On Nonverbal Communication

Good Essays
The first link is about a pharmacist counseling a patient with fever and the prescription is levothyroxine. For this reflection, I am analyzing the nonverbal communication oft the first pharmacist in the video. The good qualities about this pharmacist were that she was siting straight which shows that she is attentive and ready for the counseling. This gives the patient a signal that the pharmacist is ready for the counseling and then they are encouraged to listen. The pharmacist nodded the head and responded with “okay”, when the patient is taking as well as when the patient is done talking. This makes the patient feel that the pharmacist is actively listening and not ignoring the patient. Facial communication is also a vital part of patient…show more content…
This pharmacist does a very good job at counseling. She uses good facial expressions as she smiles while talking to the patient. She maintains goof eye contact at all times, while also paying attention to the patient’s medical record on computer. She does not keep staring at the patient continuously; hence, the patient does not feel uncomfortable and frightened. As she varies facial expressions, the patient understands that the pharmacist understands her problems. Nodding is also a sign that she understands what he patient is talking about. There was a instant when the pharmacist laughed, this had a relaxing effect on the patient. Physical appearance is also a part of non-verbal communication. The pharmacist in this video looks professional, which indicates the sincerity of the pharmacist. Conversely, there are some points the pharmacist should improve. There were a few instances when the pharmacist did not have any expressions on her face. This might convey to the patient that she is not interested in counseling. When the patient talks about the discontinuation of the education due to muscle pain, the pharmacist replies by saying “Oh I am sorry to hear about that”. But her responses not accompanied with empathetic expressions on her face. It seemed as if she was confirming the message verbally but disconfirming the message nonverbally. This
Get Access