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Theories and techniques of counseling
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The first link is about a pharmacist counseling a patient with fever and the prescription is levothyroxine. For this reflection, I am analyzing the nonverbal communication oft the first pharmacist in the video. The good qualities about this pharmacist were that she was siting straight which shows that she is attentive and ready for the counseling. This gives the patient a signal that the pharmacist is ready for the counseling and then they are encouraged to listen. The pharmacist nodded the head and responded with “okay”, when the patient is taking as well as when the patient is done talking. This makes the patient feel that the pharmacist is actively listening and not ignoring the patient. Facial communication is also a vital part of patient …show more content…
This pharmacist does a very good job at counseling. She uses good facial expressions as she smiles while talking to the patient. She maintains goof eye contact at all times, while also paying attention to the patient’s medical record on computer. She does not keep staring at the patient continuously; hence, the patient does not feel uncomfortable and frightened. As she varies facial expressions, the patient understands that the pharmacist understands her problems. Nodding is also a sign that she understands what he patient is talking about. There was a instant when the pharmacist laughed, this had a relaxing effect on the patient. Physical appearance is also a part of non-verbal communication. The pharmacist in this video looks professional, which indicates the sincerity of the pharmacist. Conversely, there are some points the pharmacist should improve. There were a few instances when the pharmacist did not have any expressions on her face. This might convey to the patient that she is not interested in counseling. When the patient talks about the discontinuation of the education due to muscle pain, the pharmacist replies by saying “Oh I am sorry to hear about that”. But her responses not accompanied with empathetic expressions on her face. It seemed as if she was confirming the message verbally but disconfirming the message nonverbally. This
“A healthcare provider’s bedside manner encompasses their medical knowledge, personality, and ability to understand the patient and communicate their concern for them.” (Britt). Although some individuals don’t see the importance of communication and emotional connection with patients in the medical field, doctors who have problems properly interacting with their patients will have a lower chance of success in healing them. Doctors receive so much education but are never taught proper bedside manners, which is the way that physicians interact with patients. In order to ensure a patient’s comfort, psychological well-being, and physical health, a physician must truly understand their patient.
The presence of nonverbal messages in our communication is very important. Following the text, researchers have estimated it is up to “65 percent of social meaning we convey in face-to-face interactions is a result of nonverbal behavior” (131). The movie “Mrs. Doubtfire” is a typical example about the interactions among characters, also with audience. Several scenes in this movie show us the effects of nonverbal messages in communication, especially through the character Daniel, who disguises himself as a middle-aged British nanny in order to be near his children.
...using words your patient is used to and will understand. Clarify your message with body language, tone of voice, facial expression touch and gestures.
In this assignment, we made observations of nonverbal behaviors which are utilized in everyday life as a form of communication whether we know it or not. There are many ways that individuals’ are capable of communicating without even saying anything, such as, an individual rolling their eyes can display they’re annoyed, smiling at someone can portray that the individual is happy, and so on. Nonverbal communication uses many different aspects of life to portray meaning, such as, behaviors, attributes, symbols, or objects (Seiler, Beall, & Mazer, 2015, p. 109). When partaking in this assignment, I found that utilizing nonverbal communication was much easier than verbal, but I did feel peculiar when participating in these acts. The goal for the assignment was to find a nonverbal norm that we wanted to violate, and then we needed to violate this norm three different times. Once we had violated the norm we needed to observe and analyze the reactions we received. The norms that we had the option to violate were kinesics, oculesics, haptics, etc. I just so happen to pick kinesics, which is using movements or gestures to portray nonverbal communication.
I found the feedback the pharmacist gave me to be most effective in educating me and improving my clinical skills. The pharmacist’s comment about my lack of non-verbal communication was especially relevant. Mehrabian’s (1981) research shows that 55% of meaning is in facial expression, 7% in spoken words and 38% in tone of voice. Therefore, for more effective communication and patient education it is important that my body language is engaging and appropriate to the situation.
The verbal communication goal is to encourage the client to fully express the changes and wants of set outcomes established. Both verbal and non- communication can have an impact on the client once interaction is met. Non-verbal communication consists of body language, facial expressions, closeness, and eye contact (Schore, 2008). If a client senses the listener is uninterested or showing signs of discomfort due to their diagnosis or disability, it can cause one to be unengaged in the conversation. Verbal communication can also result in the same disengagement due to the social worker/ therapist tone of voice. Social workers are to be mindful and educated on the background of the client being served to be aware of the different approaches to take when engaging with the individual. The social work intern effective of non-verbal communication skills as the client continued to discuss her life before her recent hospitalization. The social work intern ensured to make steady eye contact, in which the client was receptive of. The social work intern also created a posture that created empathic body language, allowing the client to be more open during
Nonverbal communication is rich in meaning. Everyone communicates through nonverbal gestures and motions. I realized that you can decipher a lot from an individual or individuals by just paying close attention to what they do, and that words are not really necessary. Watching two people interacting, I figured that they are really close by their space communication, eye language, and body movements.
Hickson, M. I. and Stacks, D. W. (1989). Nonverbal Communication: Studies and Applications. Dubuque, Iowa: Wm. C. Brown, 1989.
Counsellors encounter various, multi-cultural and multi-faceted clients daily and it’s vital that they handle these clients with dignity and respect to have credibility with their them. Most of a Counsellor’s time is spent verbally communicating with their client but the importance of non-verbal communication must be addressed, so that a counsellor can be well-rounded in their approach to treating a client. According to Herring (1990), “Verbal behavior consists of speech, vocalizations, and verbal utterances, accompanied by an intricate set of nonverbal signals providing feedback, illustrations, and synchronization.”
Some examples of the supportive communication includes smiling, leaning towards the patient (proxemics), making eye contact, and using a warmer tone of voice when speaking. The unsupportive nonverbal communication included no eye contact, minimal facial expression, and a cold tone of voice. This shows that nonverbal communication is not only a very important aspect of communication in general, but contributes to the overall well being, or discomfort of others as
Despite how us humans are prone to communication, communication is a complex phenomena. That is why Personal and Scholarly concepts are made, to act as a guide, making communication easy. Personal theories are based on, one’s own observation about how they themself communicate. Scholarly theories and concepts are based on evidence and research. Though the fundamentals of personal and scholarly theory are different, they can often relate to each other. My two personal theories are related to non-verbal communication. While conversing, I have a tendency to avoid eye contact. I usually have to refrain myself from averting my eyes while conversing. My other non-verbal theory is about how I give different types of hugs, depending on the relationship
The nurse who I assisted to ambulate this patient was much more knowledgeable about the strategies developed to communicate with this patient than I was. When the nurse communicated with this patient, she spoke directly to the patient where the patient was able to ...
Effective communication skill is vital for health careers success. For Pharmacy Technician, Communication skill is perform to communicate undoubtedly and adequately with patients, their family members, physicians, nurses, pharmacists and other health care professionals. There are two categories of communication skill 1) verbal 2) nonverbal. The main objective of this essay is learning various elements of verbal and nonverbal communication and identifies obstacles that impact communication. Effective two ways communication eventually provide benefits to patients experience, trust, satisfaction and better adherence with medicine uses. Being effective communicator requires practice and serious attempt to manage conversations with
Nonverbal communication surrounds us all the time. “Nonverbal communication is all aspects of communication other than words” (Wood, 2016, p. 135). It is not communication with words, but we use nonverbal communication when we talk. We use nonverbal communication without even realizing it in every facet of our lives. This type of communication can be challenging depending on someone’s culture. Something that means one thing in America, can mean something totally different in another country. It is important to know this so that you don’t offend someone from another culture (Wood, 2016, p. 149).
I learned a lot about Human Communication in this class when I read the chapter about Nonverbal Communication. Nonverbal Communication is the process of using messages that are not words to generate meaning. I learned that it happens every day. I also learned that is very hard to read or understand depending on the person you are speaking to or with. Verbal and Nonverbal codes work in conjunction with each other. The words we speak or say are used in conjunction six different ways: to repeat, to emphasize, to complement, to contradict, to substitute, and to regulate. I never knew until reading this chapter that we do these things all most every time we communicate. These are things I took for granted until now. I now know that I will pay