Wait a second!
More handpicked essays just for you.
More handpicked essays just for you.
essay on cultural competence in healthcare
essay on cultural competence in healthcare
nonverbal communication is more effective than verbal
Don’t take our word for it - see why 10 million students trust us with their essay needs.
Recommended: essay on cultural competence in healthcare
Introduction
Effective communication skill is vital for health careers success. For Pharmacy Technician, Communication skill is perform to communicate undoubtedly and adequately with patients, their family members, physicians, nurses, pharmacists and other health care professionals. There are two categories of communication skill 1) verbal 2) nonverbal. The main objective of this essay is learning various elements of verbal and nonverbal communication and identifies obstacles that impact communication. Effective two ways communication eventually provide benefits to patients experience, trust, satisfaction and better adherence with medicine uses. Being effective communicator requires practice and serious attempt to manage conversations with
…show more content…
1) Active listening: it is one of important skill for establish relationship with patients or other pharmacy staff. This skill involves serve full concentration to the client. It also remembers that you should not be disturbed while listening. This skill help find out patient point of view. There are three tool of active listening.1) Rephrasing 2) Reflective 3) clarifying
2) Empathy: it can be tough, but developed by practice. Empathy builds trust with client, so that client can express themselves freely. Empathy shown by both way verbally and nonverbally. It is primary response of communication.
3) Adequate use of questioning: Opening of communication, ask general and open ended questions. It should begin with how, why, when, where and helps the customers to disclose information. Example, what did the physician inform about taking this medications? Close ended question may be applicable to acquire more specific information. Example, did you take your doses accurately?
Pharmacist and Pharmacy technician should modify their counselling questions according to the feedback given by the customer. They should avoid medical terms and use easy language.
Strategies for nonverbal behavior
…show more content…
Clients from different groups may have particular feeling and opinion about their health conditions and the medicines used to treat disorders. In pharmacy setting, there should be secure environment for patients where they can discuss about their health beliefs and communication should be patient centered approach. There are many techniques to enhance skill of cultural competency in pharmacy setting. For example, study about various culture specific medical conditions and figure out evidence based method. It is ongoing lifelong practice, so that try to interact more and more customers from different cultures in pharmacy. It will very useful to establish cross-cultural communication obstacles and overcome
Detail oriented. Serious health problems can result from mistakes in filling prescriptions. Although the pharmacist is responsible for ensuring the safety of all medications dispensed, pharmacy technicians should be detail oriented so that complications are
Communication is the most important tool to being a good health provider. This assignment analyses an interview between a student from Perth Institute of Business and Technology, who acts as a health care professional and another student who takes up the role of a patient. The areas of communication focused in this analysis are interviewing skills, listening skills and questioning skills. There are examples provided for each aspect followed by suggestions and recommendations for future practices. However, the information in this assignment is fictitious.
Communication encompasses a wide range of processes such as the exchange of information, listening, posing of questions (Fleischer et al., 2009) or use of body language. In a healthcare environment where there are constant interactions among nurses, doctors, patients and other health professionals, professional and effective communication is important in ensuring high quality healthcare standards and meeting the individual needs of patients.
Communication can be defined as a social interaction where at least two interacting agents share a common set of signs and a common set of rules (Schramm, 1954). There are different forms of communication, verbal and non-verbal. Verbal communication can be defined as a medium for communication that entails talking using the spoken word, such as talking face-to-face, on a telephone, or as a speech. With verbal communication the effectiveness can be determined by the use of jargon free language so that the patient is able to relate and relay the information supplied. Use open and closed questions allowing the patient to be able to converse with you about and problems he or she may be concerned about, this also benefits the health care practitioner as it allows them to confirm that the patient understands what is being said. In addition, it is also essential to take into account tone and clarity of speech as patient can be hard of hearing and misunderstand the matter at hand which could lead to unnecessary errors.
In this task, P1, P2 AND M1 I am going to explain the role of successful communication and interpersonal interaction in Health and Social Care and discuss the hypotheses of communication and afterward, I will likewise assess the role of effective communication and interpersonal collaboration in Health and Social Care with reference to theories of communication.
communicate skills with our patients for a number of reasons – one being their health status even if
Nursing today has implemented many standards, policies, and procedures that must be followed to ensure quality care for patients. In the healthcare field, The American Nurses Association (ANA) Standards of Professional Performance is a set of standards that ensures patients receive the highest-quality care available to them. The ANA Standards of Professional Practice requires all health care professionals to understand their specific roles and responsibilities. Understanding the specific roles and responsibilities is important for the student nurse to know so that he or she is aware of what they are being held accountable for prior to beginning their professional occupation in healthcare. Nursing students must be prepared to use and understand
Some Pharmacy Admission Specialist (PAS) have difficulty thinking through what must be done when problems are presented in different contexts. Not only must the PAS interview the patient, verify the information and update the EHR, but the PAS must also determine where to find the information, how much time to devote to finding any single piece of verification, how to input the medication so that it is accurate and clear to the provider and pharmacist, and when to mark the list as "ready for provider" or leave it to be finished the next day with clear indication of what has already been completed. The standard work and practice is continually evolving to meet the demands of patient safety. This complex problem requires critical thinking skills with the ability to use the knowledge acquired in each scenario.
...o take control of the conversation, if they desire. Making observations - articulating what is perceived and/or observed (Current Nursing, 2013). Reflecting – directing questions towards the patient based on the topic of discussion, to ensure the patient feels recognized and accepted. Attempting to translate words into feelings – by trying to put into words what the client is trying to express indirectly (Current Nursing, 2013). The nurse must be able to identify non-verbal communication – body language, such as the patients dress, posture, facial expressions etc. Identify the client’s problem - problem solving skills include: having a discussion based on the promotion of positive change, discussing procedures and techniques to cope with situations that are un-changeable, and encouraging the patient to implement the recommended procedures (Current Nursing, 2013).
Communication in the nursing practice and in healthcare is important because when talking with patients, their families, and staff, the nurse and the nursing student needs to be able to efficiently express the information that they want the other person to understand. “Verbal communication is a primary way of transmitting vital information concerning patient issues in hospital settings” (Raica, 2009, para. 1). When proper communication skills are lacking in nursing practice, the chances of errors and risks to the patient’s safety increases. One crucial aspect of communication that affects the patient care outcome is how the nurse and the nursing student interacts and communicates with the physicians and other staff members. If the nurse is not clear and concise when relaying patient information to other members of the healthcare team the patient care may be below the expected quality.
As a professional in today’s society, it is greatly important to be able to communicate effectively with other professionals, with clients, and with those that are encountered in daily living. In order to communicate in a proper manner, not only is talking and non-verbal communication, but a large aspect is the ability to listen. Listening is a vital task in order to build a relationship and find meaning in someone else’s words. In order to find this meaning one must follow the characteristics of active listening, face the challenges to listening, and reflect upon one’s own listening skills.
Communication is one of the most important factors in our lives. It dictates the relationships formed with the individuals in personal and professional lives. Effective communication provides a foundation for trust and respect to grow. It also helps better understand a person and the context of the conversation. Individuals often believe that their communication skills are much better than what they actually are. Communication appears effortless; however, much of what two people discuss gets misunderstood, thus leading to conflicts and distress. To communicate effectively, one must understand the emotion behind the information being said. Knowing how to communicate effectively can improve relationships one has at home, work and in social affairs. Understanding communication skills such as; listening, non-verbal communication and managing stress can help better the relationships one has with others.
Like every career, pharmacists have certain qualities and skills. I feel that I fit many qualities of pharmacists, including an attention to detail, communication skills, and science and mathematic skills. I have also been a perfectionist, paying attention to each detail of my work. This is what helped me stay organized throughout high school, and earn a 4.021 cumulative GPA. Pharmacists must be detail-orientated to ensure their patients receive the right dosage, amount, and type of medication. An error in this could harm the patient, therefore breaking the Hippocratic oath. Furthermore, a pharmacist must pay attention to the patient’s other prescriptions and medical history to avoid any negative reactions. Next, I have earned strong customer service and communication skills from my job at Fareway Food Stores. Since I earned this job in May 2012, I have made it one of my goals to assist and brighten the day of my customers. As a pharmacist, I would need strong communication skills with my patients to fit them with the best prescription possible. Additionally, I would counsel them on the directions of their mediation, any potential side affects, and how to add new medications into their lifestyle with the least amount of stress. Apart from my patients, I would have to communicate my with pharmacy technicians and any interns I may have, as well as insurance companies. Lastly, I feel I have natural abilities in science and mathematics. I
Buckley, Thomas B,R.Ph, M.P.H. (2012). Cultural Competency: How to Communicate Effectively Across Cultural Boundaries. Drug Topics, 156(7), 24-33.
Secondly, they advise their patients in assuring the appropriate use of medications. It is important to tell the patient about the name of the drug, what is it for, when to take the drug, how many times per day, whether it should be taken before meals, after meals or with meals, the method of taking the drug and its side effects and possible drug-drug interactions. (Swanson, 2005)