Person Centred Approach In Health And Social Care

1. Examine the approach(es) your agency takes into guiding professional-client relationships. Describe the approach(es) in terms of specific theories, models, belief systems, philosophies, policies, etc. Provide an example of one approach in practice.

Within my DFS environment, Paladin Security, I primarily act as Healthcare Patient Watch Guard. My role is playing an important role in managing hospital patient behaviour through constant observations of the patient’s activity under the direction of nursing staff. Due to the variety of patients I encounter and different sites I work at the guidelines to professional-client relationships may very, but following our company’s guidelines is the priority when dealing with clients as we represent

It also emphasizing valuing people through treating them with respect and dignity and understanding relationships. With these principles, we can provide the best customer service to the clients. Working as a third-party member we are not supposed to get directly involved with the patient unless directed to by the clinical staff; however, my agency followers a more person-centred approach.

The person-centred approach “consists of a nondirective, empathetic approach that empowers and motivates the clients process” (Casemore, 2010). Essentially, the person-centred approach allows the client to make the primary decisions and the staff member involved with the client are understanding, supportive of their decisions, and non-judgemental of the

This role is slightly harder, as we must be careful we do not get to emotionally involved with our patients. Instead of taking an authoritative role, we take more of a caregiver position. We can only take this position if the clinical staff approves. A lot of the times patients start to talk about their personal life to me, about there struggles or success in life. I personally like being this role in my client’s life instead of the authoritative one. This way we can positively impact the clientele, instead of thinking all security guards are just aggressive. Additionally, sometimes the nursing staff appreciate it as we work with them for 12-hours. An example of this was another patient of mine was medium-risk level and did not require us to be an arms length away. With this patient I did not need to walk with them around the hallway, or talk and play cards with this patient, but personally made the decision to. At the end of my shift, the patient, patient’s family, and clinical staff disclosed to me that I was one of the best guards they have had because I took the time to personally get to know them, and did not just see them as a potential threat. This example provides a positive impact on the patient’s life during there stay. As being in the role of a care-giver the patient still understood I was security, but enjoyed that it was not my only role. After this situation,