The Airport industry has faced quite a variety of problems with its facilities since the beginning of Air Transportation but more importantly with the economy growing and having to travel faster its biggest problem has been with passengers being able to go from the beginning of the check-in process to the departure gate. One of the biggest problems which is hard to fix is the uniqueness that every passenger possesses when flying, not all passenger are the same; some need more assistance and or accommodations in order to get processed and interact with other facilities in the Airport is what leads to the overall success.
In 1961 the first artistic terminal design was created and put to work at the TWA terminal at John F. Kennedy Airport, in its opening it received grave reviews as an art form and design eventually this terminal proved to be functionally deficient due to space and structure. This terminal was a big failure due to the creator’s lack of knowledge in terminal operations and functionality; due to the creators view for terminals to be an architectural art form for the higher class. Completed in 1962 at one of the most famous Airports in the United States the mobile lounge station was put into place at Dulles International Airport designed by Eero Saarinen with the concept of operational flexibility. The Mobile Lounge station while brilliant in concept became a failure to the airport industry due to the operation and maintenance cost as well as the complexity of closing out flights early to all for delivery of passengers resulted in the overall abandonment of the conceptual idea. The Mobile Lounge was the second design in which Saarinen tried to have as a fully functional and artistic terminal in two major airport...
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...r, pier satellite, linear terminal curvilinear, multi unit simple and centralized are just to name a few. To think that we have evolved from the earlier days of having to process passengers in one building like a one stop shop prior to their departure is almost crazy to believe considering the modern airports that we fly from today. The research is proof that customer service as well as the airline industry isn’t happy and always wants to improve for the better good of the airliners and passengers.
Works Cited
(1) Young, Seth B., and Alexander Wells. "1-2." Airport Planning and Management. 6th ed. New York: McGraw-Hilll, 2011. 1-50. Print.
(2) Airport Passenger Terminal Planning and Design. [Washington, D.C.]: Transportation Research Board of the National Academies, 2010. Print.
(3) Roger, Y. (n.d). Airport Check-in. USA Today. Retrieved from EBSCOhost..
This expansion did not come easy however, it took a lot of research before being able to adapt to the culture in that particular country and airport. Enterprise is utilizing the customer service strategy to globalize their corporation by creating the best experience and a very welcoming atmosphere as one would enter the country. Being that once the travelers land after they collect their luggage, the next task is finding means of
The construction of Denver International Airport (DIA) has lead many theorists to nickname it “Area 52”. To get such an outlandish name would warrant some strange that have to be going on within the airport, and indeed there is. As Hayes points out “Five large buildings were fully constructed and subsequently deemed to have been positioned incorrectly – unusually, they were buried and the current airport constructed on top of the “incorrect” structures” (Hayes 1). More often then not if a building was built incorrectly the contractor would simply knock it down and just start over instead of going through the hassle of burying it. Why in this case was this not done?
The airline industry not only transports passengers across the country and world but it also moves cargo from location to location. The largest segment for the airlines is general commercial passengers and business travelers. In 2004, there were 15 major airlines with 12 of those being mainly passenger carriers, the remaining three being cargo carriers. In addition to the large airlines (Delta, United, American, Southwest, Northwest), there are numerous low-cost regional carriers that have tapped into the larger carriers’ customer base. These smaller companies generally fly from smaller airports and serve a smaller amount of destination cities. Calling them a no-frills air carrier would not be far from the truth. Their goal is to move customers f...
www.southwest com./about_swa/airborne.html www.southwest.com/about_swa/press/3q00earn.html# Statement of Income www.southwest.com/about_swa/press/3q00earn.html#Operating Statistics www.southwest.com/about_swa/press/3q00earn.html#Balance Sheet www.southwest.com/about swa/aboutswa.html www.southwest.com/about_swa/press/07 1300 new flights.html www.southwest.com/programs_services/factssheet html#Top Ten Airports www.southwest.com/programs_services/mission.html www.southwest.com/about_swa/press/3q00earn.html Strategic Management – David Fred – 7th edition – Brenty’s Hall Notes from the lectures during the semester about the schedule and the way the analysis of the case should be.
Challenged by an old, obsolete airport, the city of Denver decided on not only doing an expansion but ultimately building a fully dedicated facility in an entirely new location. Twice the size of Manhattan, the airport was to be the largest in the United States and was specially designed to handle concentrated hubbing traffic (Montealgre et al, 1996, p.4). The master plan encompassed a fast tracked build-design scheme that called for utmost operational efficiency which would consequently attract large airlines to choose DIA as their main Southwestern hub (Nice, n.d.). Dominance of the DIA would fuel an economic boom in Denver, but for this to take place—a fast passenger turnover would be required, leading to the perception that they had to implement an airport-wide automated baggage handling system in spite of the known risks. This critical piece of the airport wou...
The New York City Subway is one of the oldest public transit systems in the world, and Manhattan has its fair share of it, especially in the form of abandoned subway stations.Subways are great mean of transportation, with great historical and geographical value. Interborough Rapid Transit company built the first subway in 1904. The subway consisted of what is today the IRT Lexington Avenue Line south of 42nd Street, the 42nd Street Shuttle and the IRT Broadway - Seventh Avenue Line between 42nd and 145th Streets. 28th Street is a part of the first IRT line of NewYork city. It a local station on the Lexington Avenue Line of the New York City Subway, located at the intersection of Park
Schlichting, K. C. (2001). Grand Central Terminal : Railroads, Engineering, and Architecture in New York City . Baltimore, MD: Johns Hopkins University Press.
Airport planning, once carried out utilizing a single future forecast, failed to account for the complexity and uncertainty of the aviation industry. Today, it is widely assumed airport success can only be met through the utilization of a flexible, integrated planning approach that sees forecasts as incorrect.
Flight fee is one of the biggest nightmares of the passenger. In this regard, such an initiative is a win-win situation for the Asiana airlines. The establishment of extensive cabin retrofits is also a great improvement to the customer service delivery. The airline also boosts customer experience in a bid to achieve the airline’s sustainability through the provision of lie-flat seats. The seats boost comfort for the passengers aboard; hence, reduction of exhaustion. According to Asian Development Bank (2009), the airline provides the passengers with a sizeable monitor, especially for the business class passengers. The practical productivity of team relies on upon its hypothetical planning, information of an aeronautical building, and tenets of its operation, including exceptional circumstances, and propensities for utilization of this learning, furthermore on order and determination of pilot-in-charge of aircraft and group individuals. The administration productivity air movement, the associations of flight action and a wide range of upkeep of aircraft in the greatest degree is controlled by the proficiency of the action association in the modern undertakings, cognizance of initiators, and the moral obligation of leaders of all positions for action concerning security control of
Improvements that have been made since 1972 are foremost improvements to the product of "traveling": better in-flight entertainment, an upgrade to ground services, more flight destinations through the "Star Alliance" network and improved seats and space on board. There are however improvements in other areas than product improvements: 2 kinds of loyalty programs have been introduced, premium passengers' preferences are filed and the complaint management has been improved over the years. The differentiation of types of passengers and the expectation that they will fly SIA again, retaining clients through complaint management and loyalty programs all suggest a move into a customer intimacy value strategy. As service and CRM become more and more integrated at SIA, customer intimacy is strategically embedded in the organization.
The bus is short and only has seating for eighteen passengers. It is white on top, black on the bottom with a12 inch wide green stripe along the side of the bus and the letters K A T S, boldly displayed on the green stripe. There are 3 steep stairs to climb, to get on the bus. The day I rode it was raining and cold. The windshield wipers ticked back and forth, clearing the wind- shield of rain. There were three passengers, all of them where white; two men, one woman. The older gentleman was casually dressed. I think he was in his 60’s (I’m guessing, because he was gray headed). He sat in the third seat on the drivers’ side of the bus. Right across the aisle from him was a man, in his mid- 30’s, dressed in an olive green army surplus jacket. The woman on the bus was sitting in the front seat, behind the driver. She was wearing a pink wind breaker and was carrying a matching pink umbrella. She was approximately 50 yrs old and very thin. Wrinkles marked the corner of her eyes .I think she had a brain injury of some kind. Her eyes didn’t seem to focus on anything and she had applied her lipstick in such a way that it had smeared to one side of her mouth.
Airports are vast facilities covering many acres of land where passenger beginning the flight portions of their travels. The first flight by the Wright brothers in Kitty Hawk, NC in 1903 only required a runway. As the technology of flight advanced to offer passenger service, there was soon a need for a building to manage passenger needs. Airports of today provide many key services needed for the traveler whether they are beginning, transferring, or ending their journeys. The demand for air transportation rises each year, according to the Department of Transportation (United States Department of Transportation, 2013) 815.3 passengers traveled by airplanes in 2012. With the demand expected to rise, airports must be able to keep pace with services. There are many different services provided however, this report will discuss terminal design, baggage handling, and ground access.
Tourism is an industry, with air transport becoming an indispensable factor. One major growing trend in airline industry is market globalization. People travel to other countries for both business and leisure purposes, leading to 7% increment in air travel per year. As a market is globalized, those involved will evolve into global customers who go in search of suppliers running on global base. This leads to a growth in business travel due to the global involvement of companies in terms of investments, production chain, supply and customers. Thus, the participation of air transport in facilitating the world trade is prodigious. Aviation implements another economic benefit of the air transport by providing consumer welfare to individuals while considering the environmental brunt such as the air quality, congestion and noise in the proximity of airports. Air transport being highly demanding has doubled the passenger numbers since the 1980s and over the last decade, it has increased by 45%. The huge growth and development of the aviation field has benefitted in heaps regarding
David Neelman realized his vision of creating an airlines company that is focused on customer service by starting JetBlue. During the startup phase or entrepreneurial stage, typically most of the companies go through the activities of marketing the service and /or product. But Neelman, perceptive of the industry needs, went about raising enough capital before starting JetBlue, as airlines industry is a capital intensive industry. His entrepreneurial style and previous experience enabled him to identify the core value of the service “To improve the passenger experience at a low cost” that he wanted JetBlue to provide. Neelman wanted to utilize technology to bring better customer experience at a low cost. Some of the technological activities that JetBlue planned include state-of-the-art revenue management system, paperless tickets etc. His in-depth experience enabled him to identify the external factors that would affect the business such as simple check-in and boarding process, hassle free ticketing procedures etc. This emphasized his knowledge of adapting to the ever changing customer needs. Neelman instilled the culture of...
As Sassen (40) defined, networks and circus are elementary of global cities, having a well–connected airport is thus critical for linkage of a city with the world as it allows intensive flows of information, people and products. Hong Kong has developed itself into an international aviation hub the holds leading position in both passenger and cargo terms. According to the Airports Council International (), HKIA ranked as number 10 and 1 as the world’s busiest airport by passenger and cargo traffic respectively. We should, of course, be proud of having such an outstanding airport as foundation of our economic success. However, other Asian cities have caught up in challenging Hong Kong’s leadership for their increasing passengers and cargo flows and expansion plan to increase capacity. To what extent the third runway, as suggested by the Airport Authority Hong Kong (AAHK), can help Hong Kong withstand such a fierce competition?