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Johnson & johnson tylenol case study ppt
Aspects of crisis management
Aspects of crisis management
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Living Under the Spotlight-The Archdiocese of Boston What is a crisis? The Harvard Business Review states that “A crisis is a situation that has reached a critical phase for which dramatic and extraordinary intervention is necessary to avoid or repair major damage”. The events depicted in the movie Spotlight detail the investigation of the Archdiocese of Boston with regards to the sexual abuse of children by Boston area priests, highlight the inappropriate actions of the church while displaying empathy and responsible journalistic reporting on the part of the staff of the Boston Globe Spotlight investigative team of reporters. This crisis, which started out with local allegations, led to exposure of priests sexually abusing children worldwide. …show more content…
Just as we as a class have examined the case studies of Johnson and Johnson (Tylenol) which took place in 1982 and the British Petroleum (BP) students gulf oil spill from 2010, students will look to this case study in terms of investigative journalism, moral ethics, religious perspective, public relations and the use of crisis communications skills. Scholars will have several other notable cases to reference where the lesson will cover the belief that the “cover up is always worse than the crime”. Penn State University’s handling of the Jerry Sandusky child abuse scandal, in addition to the Fraternity hazing rituals that have plagued universities nationwide, are all examples of crisis situations that were allowed to continue due to institutions not confronting the crisis head on with a clear transparency and acceptance of fault. This week revelations surfaced of a prominent Hollywood director who for years has been secretly accused of sexual harassment. These allegations were covered up with monetary settlements and confidentiality agreements. The truth was uncovered earlier this week in a New York Times article. The similarities to the earlier aspects of the Boston priest case; settlements, sealed documents, agreements of non-disclosure, are all eerily similar, especially the fact that once the truth was unmasked public relations officials are …show more content…
Thankfully the investigative Spotlight team of reporters were not causalities of this economic turn in the newspaper industry. Bloggers and social media outlets provide little if any original reporting. These sites provide readers with instantaneous news clips, but do these reporters truly know their subjects or their readership? Does the television reporter ever follow up with a subject from a 5 o’clock broadcast, or do they simply move on to tomorrow’s story with rapid speed? What amount of time is actually devoted to the story before it is “run with”? I feel strongly that it was the interpersonal connections that were made by the reporters to many of the individuals throughout the investigation that led to the success of the story. Speaking face to face with victims, lawyers, and local catholic officials throughout the community showed the reporters sincerity, determination and integrity. They were local citizens that shared coffee with their subjects, that lived in the same communities and yes many were of the Catholic faith. They were not reports who flew into Boston, stayed in a local hotel for 5 days, covered the event, and flew out of Logan back to their news headquarters. Their time commitment (5months initially and still to this date) showed to all involved that there was a desire deep inside each of them that this story mattered to their community and they needed to get it correct.
Political movies and television shows being developed in the 21st Century have immensely grown in popularity, often focusing on various scandals in the government or other historic events. The popular television show called Scandal, takes the viewers on a journey through various events that can occur in the White House on a daily basis. Olivia Pope, a former White House Communications Director for the White House, has created a crisis management firms with a handful of associates who call themselves “gladiators”. Since serious matters of any kind concerning the government or political figures can occur at any moment, Olivia and her associates work together to protect public images from having their reputations harmed. Whenever there is a moment of crisis, Olivia Pope is just a call away from solving your problems in a moments notice.
Martínez, Louis E. "The Police Response To Critical Incidents In Academic Institutions." Journal Of Police Crisis Negotiations 12.1 (2012): 69-77. SocINDEX with Full Text. Web. 26 Mar. 2014.
I say this because there were points in which I personally could not really understand what was going on due to my lack of exposure to this problem that American journalism is facing. More specifically, terminology that was used, especially from business standpoints, and the different companies that were involved made it harder to keep up with the issue at hand. However, with a little editing and better explanation of terminology, I think that this film could extend to a wide audience that would include both digital natives and digital immigrants that are experiencing this transition within American news reporting. This paper will examine the difference between old and new journalism and its new standards, “The New York Times Effect” and its 21st century challenges, important qualifications to be a successful journalist, and the future role of journalism within American society.
People are fascinated by the appeal of drama and scandalous behavior. If you look at any form of media today, it is engulfed by rumors, gossip, and questionable reports. We as Americans are so entertained by the wrong- doings of others, there is now even a popular TV show, Scandal, written about fictional impropriety taking place in the White House. One of the most well-known political disgraces in the history of the United States is the Watergate Scandal, which took place under President Richard Nixon in the summer of 1972. The scandal completely changed an entire generation of Americans’ view of the government and politicians.
Sexual abuse is a growing concern in society today. So many people are hurt by the actions of other people when they abuse them, especially in a sexual manner. The Catholic Church is also now being targeted for sexual offenders. Priests have been charged with sexually abusing young boys that are involved with the church. The church has been looking the other way on this issue for many years. The children as well as their family are being hurt and its time something was done to prevent the further exploitation of young boys in the Catholic Church.
Rossetti, S. J. (1996). A tragic grace: the catholic church and child sexual abuse. Retrieved from http://books.google.com/books?id=JAgyfIkgNSoC&dq=A+tragic+grace+:+the+Catholic+Church+and+child+sexual+abuse+/+Stephen+J.+Rossetti.&source=gbs_navlinks_s
In over a period of years, an increasing amount of attention has been shed to the problem of child sexual abuse in the church. While churches, and other facilities which care for children, have had their experience of this problem, most attention has been brought to the abuse in the Catholic Church. Around the world, case after case has been seen in the press of clergy and members of religious orders being charged with sex offenses against children. Some of these cases go back decades. The issue has certainly brought attention around the world. The reason why, is the question that ponders in everyone mind.
Dear Boston Globe, in regards to the article published by Spotlight, I would like to applaud the teams extensive research and braveness to release such a controversial article. I believe the style of reporting was done in a way that will negatively change the public opinion towards the catholic religion for the right reasons. The catholic church is a powerful institution especially in Boston, which has remained as a private sector, hence why I believe they were able to keep these horrific secrets under wraps for so long. Again I would like to thank this newspaper article for making the secrets of the catholic church a public sphere of information. The evidence provided by the Spotlight team and graphic nature of the article encourages people to come to a democratic decision. A decision that what John J. Geoghan and many others did to vulnerable children while in positions of power and authority will not be supported by the public.
“Bridgegate” scandal. The media's decisions on who to support and who to criticize reach every
In the movie Spotlight, the team at the Boston Globe publicized a scandal that the Catholic Church was suppressing for nearly 30 years. The Church was fully aware the priest were abusing children yet, did nothing about it. In order for the team to expose the church, the team had to work countless hours to remain focused on the “big picture”. The justice system including their friends, demanded the team to stop investigating the case. The team remained focused. Eventually, gathering enough information to inform the public about this extremely important matter that would soon become one of the biggest scandals in history.
...go on April 7, 1997. The announcement of a new archbishop for Chicago is clearly news. So are stories that reaffirm our humanity and the resilience of the human spirit – the drowned high school student, the 13-year-old boy and the 10-year-old girl struggling to come back to life from the brink of death – and, certainly, the story of an innocent 7-year-old girl shot down during a senseless act of violence. Stories of missing boaters and heroic efforts to find them are news as well. Even stories of aberrant behavior and politicians falling from grace are news. However, as I stated earlier, it is important to supplement TV news with other sources of information, e.g., a reputable newspaper, a weekly news magazine, or a radio news broadcast, for more in-depth coverage, insights gained from different perspectives, and any stories not covered in the television newscasts.
Print media is on the decline, this can be seen in the U.S.newspaper industry as it is facing “its worst financial crisis since the Great Depression” (Kirchhoff). A few huge newspaper chains declared their bankruptcy, while many others have shut down (Kirchhoff). This has lead to many reporters and editors to be out of the job, lesser pay and even becoming web-only publications (Kirchhoff).
In order to understand new media, one must first have a solid background of the old media. The old media traces its origins back to the “elite or partisan press [that] dominated American journalism in the early days of the republic” (Davis 29). With the advent of the penny press around 1833, the press changed its basic purpose and function from obtaining voters for its affiliated political party to making profit (Davis 29). With more available papers, individual companies competed with each other with “muckraking journalism”—investigative journalism exposing corruption—and “yellow journalism”—sensationalist journalism that completely disregarded the facts (Davis 30). The press continued to evolve its journalistic approaches and next shifted to “lapdog journalism,” r...
It’s a question that keeps floating around in the public sphere: is print advertising and newspapers dead? The world is becoming more and more fast-paced and although, our want and need for the up-to-date news and breaking stories has not changed, the way in which we consume it has. This background report investigates and explains the downfall of the newspaper and the technological shift to online news. It will also discuss differing opinions of this relevant topic of the future of journalism from a range of reliable primary sources and investigative data.
...Catholic Church authorities had known about the many abuse cases, but sought to deal with the many problems they presented by moving the