Knowledge Work Systems Summary

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Knowledge Work Systems Summary According to the University of North Carolina, (Na), “knowledge management refers to a multi-disciplined approach to achieving organizational objectives by making the best use of information” (p. 1). Knowledge management’s focus is on processes and procedures for acquiring, creating and sharing knowledge, and the cultural and technical foundations that support them. Aspects of knowledge management include • People: the ability for an organizational individual to influence others with their knowledge. • Processes: an approach varying from organization to organization, to gather and use knowledge. • Technology: underlying systems to implement a knowledge management initiative. Knowledge may provide organizations and knowledge workers a competitive advantage. Organizational competencies and knowledge-intensive firms may separate companies from their competitors. The “concept of knowledge is complex and its relevance to organizational theory has been insufficiently developed” (Blackler, 1995, p. 1021). “Knowledge work systems confront people with the way they think, often pointing out variances or imperfections in human dynamics limiting the rate or quality of information production” (Pasmore & Purser, 1993, p. 78). Knowledge work technology is elusive and is embedded in the heads of specialists. Knowledge systems need to support the five images of knowledge including engrained, embodied, enculturated, embedded and encoded. • Engrained knowledge: is knowledge dependent on the conceptual skills and cognitive abilities (Blackler, 1995). • Embodied knowledge: is an implementation oriented and is likely to be only partly explicit (Blackler, 1995). • Enculturated knowledge: refers to the process of developin... ... middle of paper ... ...nt tools. International Journal of Knowledge Management, 3(2), 118-124,127-128,130-131. Retrieved from Blackler, F. (1995). Knowledge, Knowledge Work and Organizations: An Overview and Interpretation. Organization Studies (Walter De Gruyter Gmbh & Co. KG.), 16(6), 1020. Marwick, A. D. (2001). Knowledge management technology. IBM Systems Journal, 40(4), 814-830. Retrieved from Pasmore, W. A., & Purser, R. E. (1993). Designing work systems for knowledge workers. The Journal for Quality and Participation, 16(4), 78. Retrieved from University of North Carolina, (Na). Introduction to Knowledge Management, Retrieved from
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