In this study as we are using Quality Management concepts to find the improvement areas of strategy management process, some concepts need to be defend.
Based on the Walther A. Shewhart (1891 - 1967) opinion, two aspects was defined for quality. One of them is objective quality which just considers the specifications and properties of products and does not consist of customer needs. The other aspect is subjective dimension which related to customer expectation and requirements. [2]
Total Quality Management is the main concept which is used in this study. It is a fundamental approach to improve business for achieving higher customer satisfaction and competitive advantage. By implementing TQM principles, the cost of poor quality which usually
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Strategic Quality Management means to consider Quality criteria into the vision, mission, and strategic plans of an organization and it will operate based of these plans. SQM is an element of TQM. In TQM quality means to meet customer needs and expectations and In SQM, customer satisfaction will be considers in vision and mission of organizations and strategies and plans should meet customer needs and expectations [6].
In the competitive environments, only the organizations which are always trying for excellence and looking for opportunities to improve and trying to be innovative in all areas, will be successful.
The main specification of excellent organizations is that they have reached to stable and high levels of performance that meet the requirements of all the stakeholders even more than expected. (EFQM, 2013)
Eight identified fundamental concepts of excellence which are defined by European Foundation for Quality Management (EFQM), are illustrated in figure 3. It can be used as the basis to describe the attributes of an excellent organizational culture.
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In figure 5 a pyramid model is used which is very close to "Liker's pyramid model for understanding Toyota's Production System" (Liker, 2004; Dahlgaard & Dahlgaard-Park, 2006).
It shows that the initiator for building Organization Excellence is building leadership.
Building leadership as the foundation, supports the 4 other factors and all of these five factors create a roadmap to the Organization Excellence as the result. [9]
In figure 7, the 4P model is illustrated based on the 'enabler-result' models which shows 4 criteria as enablers and one as the result. [10] Figure 7: The "4P" Excellence Model
As an index to measure the organization health, we have used ILL index in this study which includes Innovation ability, Learn ability and Lean ability. These are all considered as DNA blocks of organization health. The ILL index uses the ratio of average agreement and average importance. When ILL is 1 it means that we are in the optimum situation. (Organizational learnability and immovability, a system for assessing, diagnosing and improving
Nadler, D. A. & Tushman, M. L. (1999) ‘The organization of the future: Strategic imperatives and core competencies for the 21st century’, Organizational Dynamics, 28 (1), pp. 45–60
(2014) is “the way in which leaders interact, make decisions, and influence others in the organization” (p 237). The culture needs to foster cooperation from all areas of an organization, while providing the ability for adaptation and growth. Not all organizations culture will be the same, there is not a correct one that can blanket all organizations to cozy success. (3) Talent Systems. Human capital drives all organizations, the right people need to be in the right jobs with the correct opportunities for growth and advancement. There must be a constant search for strategic thinkers and leaders able to step up with called upon. The authors mention “Talent Sustainability” (p. 248), there must be enough qualified employees ready to move up so the organization will not stall while searching for others to replace others due to attrition, or other opportunists. (4) Organizational Design, must take a number of variables into account while providing structure to an organization. Hughes et al. (2014) state “the design of the organization is a trade-off between options, each with advantages and disadvantages” (p 253). The correct design can help clear the hierarchy of an organization and the proper channels for
An organization is only as strong as the components that create it. A business cannot sustain feasibility only on the bottom line, At some point some area of the business will take a hit whether it is employee satisfaction or quality of product. Therefore a business that has a set mission that allows said organization can use as a guideline that represent the organization's goal in the simplest of terms is important. In addition, what follows and how an organization operates plays a role in longevity.
The success of an organization depends on multiple factors. While strategy, human resources and company culture form the key factors for the success of an organization, there are other important factors that are needed to take the organization’s success to the next level.
The skill of the leader to create a strong fundament, grow and drive long-term vision for a company, always focused on customer satisfaction, are steered by consistent core standards and principles. Total quality management accomplishes its aims in a company by continuous leadership practice and a purpose, communicative teams and a complete commitment by the management which focuses on customer needs (Prajogo, 2010). In the management system of today, a number of issues are being solved in a case-by-case manner which results often in low organizational efficiency. TQM bests set forth directions and create a holistic customer-oriented attitude under clear and perceptible values based on high expectations. The successful TQM leader makes sure that strategies are well formulated (Beecroft, 2012); standards and techniques for attaining outstanding performance are developed in order to stimulate work distinction, know-how build-up and competences in employees. The leaders act as role models by showing high levels of commitment, involvement in planning and communication with the workforce (Kruger,
Organizational Excellence is accomplished by superior and continually improving performance in every area and at every level of the organization. Gillette's performance should be guided by a clear and concise strategic statement for each business unit. Excellence requires hiring, developing and retaining a diverse workforce of the highest caliber.
Every organization uses different business strategies in order to remain in business. Some adopt customer- centric strategies; some uses strategies to maximize their profit. For a long time, many organizations have made quality as their selling point.
Total Quality Management is a way to deal with administration that was set up or began in the 1950 's and throughout the year has turned into an extremely famous and fundamental component to achievement in the business world. The idea of Total Quality Management references to the way of life and mentality of an association that is in consistent movement of change to give top quality items and administrations to the client base that will fulfill client needs and needs (Padhi, 2008). The way of life and demeanor of the association is essential is admiration to all levels of an association and is the thing that adds to authoritative operations. This implies procedures and exercises underway get finished effectively the first run through as well
TQM is a system of continuous improvement of work processes to enhance the organization’s ability to deliver high-quality products or services in a cost-effective manner [2]. The focus of TQM is to improve customer satisfaction and reduce waste [3]. Customers include ...
With regards to norms for quality, there are a lot of people. ISO (International Standards Organization) is one of the unmistakable bodies for characterizing quality benchmarks for distinctive commercial enterprises.
Total Quality Management is a management philosophy driven by customer needs and expectations. TQM focuses on quality and builds a management method based on full employee involvement. Its aim is to achieve long-term successful management through long-term customer
Here on the basis of above discussion of various models we find that all of the above models are based on some characteristics which is generally difficult to understanding the meaning of its term.
The strategic management process works to achieve a strategic competitiveness over other organisations within the same industry. This is done by successfully producing a value-creating strategy. (Hanson, Dowling, Hitt, Ireland & Hokisson et al, 2008)
Business Excellence can be defined as “excellence in strategies, business practices, and stakeholder-related performance results that have been validated by assessments based on specific models proven to support the challenging journey towards excellence”. (Ionică et al 2010)
TQM is essential to be used by all the companies especially the manufacturing companies who have the responsibility to ensure about the quality of the product. TQM is being viewed as the boon and it is an approach for improving the quality and customer satisfaction in the long run and also reduces the amount of waste (www.businessknowledgesource.com). There are various components which have to be addressed in implementing the TQM they are Ethics, integrity, training, trust, teamwork, communication and recognition (www.businessknowledgesource.com).