Job Shadowing Case Study

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Recommended: Review of literature on stress management among employees

For my Job Shadowing assignment, I choose to shadow James Mascolo at Ongoing Operations in Hagerstown, MD. Ongoing Operations is a disaster recovery company that works with numerous Credit Unions and other entities to ensure that in the event of a disaster their data is secured. They are a very small company that offers these disaster recovery solutions all over the United States. Along with disaster recovery, they offer normal help desk functions to certain clients, such as trouble shooting computer issues to making sure all their backups are update and are working properly. At Ongoing Operations they also offer their customers a sales team to inform them of what hardware and other services they might need to efficiently run their business with technology. Though they are a small company, they utilize their technology very well in using remote applications and virtual environments to effectively support their numerous clients all over. James Mascolo, …show more content…

Employees will normally take walks around the building with colleagues and talk about things other than that of work. This is an extremely helpful way at combating stress as it allows you to separate yourself from your job even for 5-10 minutes. It also allows you engage with someone other than screaming customers who are upset that they are even having issues in the first place. Another great tool they have and which is quite entertaining is they have a blow up clown for a punching bag. This blow up clown will rock back and forth when you hit it, which allows their employees to let off a little steam and laugh for a good bit while they are on their breaks. I find it very important that a company and its employees can see that things will be stressful and in having an object like this to cool the tension, is certainly a wonderful tool to have to combat

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