Intellectual Capital

The term intellectual capital could be described as the capital or all the resources that determine the competitiveness and the value of an organization. In other words, intellectual capital could be described as the knowledge or property of an enterprise that can be used for some useful purposes of the businesses such as money making, increase in market base etc. Intellectual capital includes knowledge and skills developed by the organization for making particular goods or services or the skills of employees whose knowledge is critical for the continuous success of the company (Brooking, 1996). Some examples of intellectual capital are branding, goodwill, employee experience, trademarks, patents etc.

To prepare the paper on intellectual the organization selected is Wal-Mart. The stores of Wal-Mart have a goodwill position in all over the world for its lower prices of the products and services. The goodwill is the measure intellectual capital of Wal-Mart that helps to increase in the customer base and market base of the organization. Most of the customers like the products and services of the business because of its low cost services.

Use of Goodwill in Different Business Area

The management of Wal-Mart uses goodwill as the intellectual capital in its different business areas such as service, products, processes, strategies etc. The company has a reputation because of the lower cost, social responsibilities, customer satisfaction, involvement of quality and health aspects in producing goods and services etc. Following are the examples of different areas using goodwill intellectual capital –

Strategy – In order to enhance the reputation of the business in the eyes of consumers the management of Wal-Mart considers its goodwil...

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