Information and communications technology (ICT)

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Information and communications technology (ICT)?

To illustrate the importance of Information and Communications technology (ICT) for the smooth running of a multi-site business.

Information and communications technology is a system used to control, manage, process and create information through telecommunications technology and computers. (Otherwise known as ICT). Although information and communications technology describes a large range of systems there are still some underlining common features.

An information system incorporates a group of people, equipment and procedures. It is there to collect, record, process, store, retrieve and present information.

The importance of ICT for the smooth running of a multi-site business is paramount, the following are a number of ways in which ICT can improve your company’s performance;

- Increased Efficiency: If programmed correctly, computers can monitor the data collection processes very efficiently, whilst also checking for human errors and providing help and guidance to the user. Most large scale organisations are using computer-assisted interviewing as standard in many of their surveys simply because of the remarkable achievements good data collection programs can make to reduce human error and speed processing in the collection of important information.

- Speed and Processing Power: Modern computers are fast. They are able to complete tasks 100’s of times faster then we would be able to. Most computers are now so powerful, that computer users rarely come even close to utilising their full potential.

- Cost Containment: ICT technology is an expensive thing to incorporate within your business however it will eventually create substantial cost savings through less time being wasted on laborious tasks and on recuperating human error.

- Versatility: As computers become more powerful and efficient, you are able to make them do more varied and creative tasks. The average PC can already perform most multimedia functions such as reproducing photographic pictures as sharp as any film. The advantages can range from being able to create advertisements for your company to monitoring stock controls.

- Departmental co-operation: With open and shared databases, it enables a company to remove barriers between departments giving staff more accurate information and greater competency to serve cus...

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...aotic. The process companies, management and business, in general, are going through, are creating major opportunities and challenges for the business world. Companies are becoming adept at using information systems and technology because their potential is becoming apparent to them. ICT should be thought of as an investment that will deliver the benefits today and in the future. These benefits are of two main types: Improvements in infrastructural efficiency, as information systems replace old ones with systems that are more flexible, have greater reach and cost less to run, and new business opportunities made possible by new information systems. These opportunities include improvements in external and internal processes, tapping employees’ and external knowledge, and the creation of networked communities of customers and staff. ICT should be able to streamline your business, produce measurable improvements, but most importantly managers need to use the resource to be on the lookout for new business opportunities.


1. Heathcote.M .P, (1998) ‘A’ Level Computing

2. Cushings.S. (1997) GCSE Information Technology

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