Importance of Interpersonal Communication Skills in Healthcare Professions

1552 Words4 Pages
bulb-icon

Recommended: Importance of effective interpersonal communication

Importance of Interpersonal Communication sills in Healthcare Professions
Interpersonal communication is a fundamental element to any healthcare interaction. First, second and third person communication skills are primary aspects of an interaction, encompassing both verbal and non-verbal communication skills. It will be argued that rapport building and questioning are vital interpersonal skills in a healthcare context and possessing the ability to ensue a positive relationship between a healthcare professional and their client. Rapport building is an essential second person skill that encourages communication and develops a trusting relationship with the client (Ross, 2013). Questioning is another second person skill that allows for clarification of understanding which alleviates confusion. These skills are demonstrated in the attached video as well as many other core and advanced communication skills. The video will be critically analysed, highlighting the effective communication practices and elements that require improvement. The context of the video is a first time interaction with a client who is presenting an issue that they require psychological help for, namely, binge eating.
Importance of Rapport Building in Interpersonal Communication in a Healthcare Context
A primary second person skill involved in interpersonal communication is rapport building, as it creates a trusting relationship with the client thus allowing the healthcare professional to understand the clients concerns and address these accordingly (Ross, 2013). Rapport building in interviewing encompasses many aspects of communication, verbal and nonverbal, as well as behaviours including immediacy behaviour, active listening, mimicry, contrast, self-disclosure,...

... middle of paper ...

...nkel, R.M. (1997).
Physician-Patient Communication: The Relationship with Malpractice Claims Among Primary Care Surgeons and Physicians. Medico-Legal Journal, (277), 553-5598. Retrieved from http://mlj.sagepub.com
Norfolk, T., Birdi, K., Walsh, D. (2007). The role of empathy in establishing rapport in the consultation: a new model. Medical Education, 41(7),690-697. http://web.a.ebscohost.com.ezp01.library.qut.edu.au/ehost/search/advanced?sid=7a836cd3-72ca-47c9-bae6-61e68ea52ea5%40sessionmgr4001&vid=3&hid=4209
Poskiparta, M., Kettunen, T., & Liimatainen, L. (1998). Reflective Questions in Health counselling. Qualitative Health Research, 8. doi: 10.1177/104973239800800508
Ross, L. (2013). Facilitating Rapport though Real Patient Encounters in Health Care
Professional Education. Australian Journal of Paramedicine, 10(4). Retrieved from http://ro.ecu.edu.au/jephc

Show More
Related

  • The Burden of Proof in the Case of Darling vs. Charleston Community Memorial Hospital

    734 Words  | 2 Pages

    In the healthcare industry, medical malpractice has a history that extends way beyond the days of physicians carrying a black bag full of medication and remedies to treat patients. Health care has since evolved to digital technology that can detect and treat disease. However, before physicians had advanced machinery making medical diagnosis, doctors had their textbooks and medical judgment to rely on for treatment. Physicians are human and medical mistakes can happen, but should not happen due to negligence. With that said, medical malpractice lawsuits are not the latest trend in the United States. According to the US National Library of Medicine National Institutes of Health, medical malpractice lawsuits first appeared in the United States beginning in the 1800s. However, before the 1960s, legal claims for medical malpractice were rare, and had little impact on the practice of medicine. Since the 1960s the frequency of medical malpractice claims has increased; and today, lawsuits filed by aggrieved patients alleging malpractice by a physician are relatively common in the United States.

    Read More

  • Medical Malpractice Lawsuits

    3014 Words  | 7 Pages

    Medical error occurs more than most people realize and when a doctor is found negligent the patient has the right to sue for compensation of their losses. Debates and issues arise when malpractice lawsuits are claimed. If a patient is filing for a medical malpractice case, the l...

    Read More

  • Interaction Ritual by Erving Goffman

    1354 Words  | 3 Pages

    Bylund, C., Peterson, E., & Cameron, K. (2011). A practitioner’s guide to interpersonal communication theory: An overview and exploration of selected theories. Patient Education and Counselling. Volume 87. Issue 3. Pages 261- 267. doi: 10.1016/j.pec.2011.10.006.

    Read More

  • Communication in Professional Nursing

    1871 Words  | 4 Pages

    In this essay I will recall and describe my experience in a health care environment and reflect on communication in that interaction. I will look into interpersonal and communication skills used by the health professional and what I learned from this interaction. And if I am going to use those skills in my future nursing practice.

    Read More

  • Health And Social Care Level 3 Unit 1 P1

    487 Words  | 1 Pages

    In this task, P1, P2 AND M1 I am going to explain the role of successful communication and interpersonal interaction in Health and Social Care and discuss the hypotheses of communication and afterward, I will likewise assess the role of effective communication and interpersonal collaboration in Health and Social Care with reference to theories of communication.

    Read More

  • Competency In Interpersonal Communication

    1721 Words  | 4 Pages

    What is one of the most essential processes of everyday life that is used across all cultures, ethnicities, and people groups that ultimately is the key to any relationship? The answer is communication, or more specifically interpersonal communication, whether it is by talking, texting, writing, or any other medium the human interaction between two or more people is essential to surviving day to day life. As competency grows in interpersonal communication people are not only able to survive daily interactions but they become able to thrive in these situations and are able to develop quality relationships with different people or even work efficiently with people they normally would have nothing to do with. In this essay I plan to determine my competency in interpersonal

    Read More

  • Rapport and Empathy: Important Skills for Communication in Health Services

    1320 Words  | 3 Pages

    In successful communication building rapport is one of the core second person skills. Rapport building is the establishment of a harmonic, comfortable work relationship between the counsellor and the client (Ramseyer & Tschacher, 2011). Rapport is the essential skill for a counsellor to build trust with the client. Hunt and Price (2002) suggest rapport should be additionally based on sincerity and respect and is never ending as it is a building stone to a productive long-term bond. Sharpley, Jeffrey and McMah (2006) state effective rapport building can be display through the counsellor’s interest and engagement with the client, but also the client’s involvement in the session and his or her enjoyment of sharing the experience and...

    Read More

  • Therapeutic Communication

    1198 Words  | 3 Pages

    Despite the frequency of verbal interactions, miscommunication of patient information occurs that can lead to patient safety issues. . . . ‘Effective communication occurs when the expertise, skills, and unique perspectives of both nurses and physicians are integrated, resulting in an improvement in the quality of patient care’ (Lindeke & Sieckert, 200...

    Read More

  • The Importance of Communication for Patient Care

    919 Words  | 2 Pages

    Many differences exist between health care communication and basic communication; these differences can also result in different outcomes such as lack of clinical communication or misunderstanding can result in adverse events or even death. Physician approach can also have impact on adherence. Typically a conversation begins with relating to one’s listener to establish active listening. However, in healthcare relating to one’s patient may be viewed as offensive, which is why in the article Essential Elements of Communication in Medical Encounters: The Kalamazoo Consensus Statement, Gregory PhD identifies the seven essential sets of communication, which are:

    Read More

  • Examples Of Active Listening In Nursing

    1345 Words  | 3 Pages

    Interpersonal communication within the field of nursing is imperative in all areas to deliver a holistic positive outcome in patient care. Specifically, active listening, questioning with intent and reflective feedback ascertain an understanding of a patient’s health, illness, and healthcare. Active listening allows the patient to convey their concerns and presents the nurse with an understanding of the patient when implementing a personalised care plan. Questioning with intent builds an appreciation of the situation, and reflective feedback promotes improvements to enrich work ethics of the nursing cohort. Listening actively involves many different styles whereby information is gathered through verbal and non-verbal communication. Questioning

    Read More

  • Professional Communication Skills

    1630 Words  | 4 Pages

    Effective communication is essential when working with a client. There are many ways a communication can go wrong. Good communication is a major component of collaboration and collaborating with the client is what a professional should be working towards. The purpose of this discussion is to demonstrate effective communication using one scenario. The scenario, in this case, is as follows:

    Read More

  • Communication Skills In Social Work

    1823 Words  | 4 Pages

    As a social worker it is important to have basic communication skills in order to connect with clients. There are six basic and four advanced skills that are used in direct practice to make communication more effective. The basic skills include reflection of feelings, paraphrasing, open ended questions, closed ended questions, clarification and attending behaviors. Advanced skills consist of summarization, information giving, interpretation and confrontation. Not only is it important to know what these skills are, it is also important to know what the appropriate and inappropriate uses are. It is also important to self-reflect on your use of these skills, and whether it is a strength or something to continue to work to improve on.

    Read More

  • Effective Doctor-Patient Communication

    650 Words  | 2 Pages

    According to a study conducted by CRICO Strategies (2015) in which they reviewed over 23,000 medical malpractice lawsuits and claims where patients suffered some form of harm, miscommunication between practitioners and patients caused the healthcare system to lose $1.7 billion, and the death of 1,744 patients in 2015. One of the common doctor-to-patient miscommunication problems involved unsympathetic responses to a patient’s complaint which, according to previous research seem to be more frequent among male physicians. Therefore, miscommunication in the medical field extends beyond the short term effects they can have on patients, they ultimately can cause the deaths of copious amounts of patients and even have a great economic significance on the healthcare system

    Read More

  • Empathy And Communication In Health Care

    810 Words  | 2 Pages

    Introduction: A healthcare professionals ability to effectively communicate is essential towards the delivery of high-quality health care and maintenance of patient satisfaction.1 Latest study has shown that an established relationship with a patient facilitates an accurate diagnosis and an ease of giving therapeutic instructions1. As such, strong communication skills are important whilst approaching a client who is experiencing a lot of pain and is distressed about a treatment. Thus, by exhibiting empathy and understanding towards a client’s situation whilst building rapport are two communication skills that health professionals will need to ensure effective care.

    Read More

  • The Importance of Professional Communication Skills

    652 Words  | 2 Pages

    Being able to communicate effectively in a professional manner is vital in most, if not all, career paths. This statement brings up some important questions. Do potential employers really care about an applicant’s communication skills? How will I use communication skills in my own career? How has college improved my own professional communication skills? Understanding how to communicate in a professional manner can help people in their careers and I feel improving my own communication skills will benefit me now and in the future.

    Read More

More about Importance of Interpersonal Communication Skills in Healthcare Professions

Open Document